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- Tasks: Support franchisees in operating high-quality nurseries and ensure compliance with brand standards.
- Company: Join Banana Moon Franchise, a leader in early years education with over 50 nurseries across the UK.
- Benefits: Enjoy flexible hybrid working, competitive salary, and opportunities for professional development.
- Why this job: Make a real difference in children's lives while supporting franchisees to thrive.
- Qualifications: 3+ years in early years management, strong knowledge of EYFS, and excellent communication skills.
- Other info: Field-based role with travel across the UK and opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
At Banana Moon Franchise, we are passionate about supporting franchisees to open and operate high-quality early years settings across the UK. With over 50 nurseries nationwide, we provide nurturing and inspiring environments where children grow, learn, and thrive. As a recognised leader in the sector, our award-winning nurseries consistently achieve strong regulatory outcomes and receive glowing parent feedback. We are a growing franchise network that values innovation, compliance excellence, and supporting our teams to deliver the very best experiences for franchisees, children, and families.
We are looking for a proactive and experienced Operations Support Officer to join our Franchise Team on a Hybrid contract. In this field-based role, you will support the operational success of our nursery network throughout Yorkshire and the North East, ensuring each franchise location maintains the high standards, values, and mission of the Banana Moon brand. You will work closely with the Head of Franchise Operations to drive efficiency, growth, and profitability across the network, supporting franchisees and nursery managers to optimise performance and deliver excellent outcomes for children and families.
Responsibilities- Onboard and train new franchisees in readiness for them to operate their new nursery.
- Conduct pre-opening operational visits at the brand new Banana Moon Nurseries to ensure systems and processes are in place.
- Monitor early operational performance and provide guidance to set new nurseries up for success.
- Review funding allocations, billing practices, and provide guidance to ensure financial compliance.
- Monitor occupancy levels across the network and provide guidance to franchisees on forecasting and occupancy optimisation.
- Lead operational training workshops through the Banana Moon Training Academy.
- Work with external partners and the digital marketing agency to improve operational efficiency and marketing initiatives.
- Attend sector conferences to develop insights and enhance Banana Moon's franchise brand awareness.
- Monitor parent/family satisfaction and provide actionable insights to improve services.
This is a field-based role requiring regular travel to franchise locations across the UK. The role offers flexible, hybrid working, including home-based work and occasional visits to our Warwick-based Franchise Support Office. Occasional overnight stays may be required.
Requirements- Minimum of three years' experience in an early years management role, ideally with multi-site experience.
- Strong knowledge of EYFS and safeguarding legislation.
- Relevant qualification in Early Childhood Education or Development.
- Prior experience of working within the franchise sector is preferred but not essential.
- Ability to deliver professional training and educational guidance.
- Excellent communication and interpersonal skills, with the ability to build strong and supportive relationships.
- Strong organisational and administrative skills.
- Proactive, solution-focused mindset and ability to manage a varied workload.
Franchise Operations Support Officer employer: Banana Moon Franchise
Contact Detail:
Banana Moon Franchise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Franchise Operations Support Officer
✨Tip Number 1
Network like a pro! Reach out to current employees at Banana Moon or similar franchises on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Banana Moon's values and recent achievements. Show us how your experience aligns with our mission to support franchisees and deliver top-notch early years settings.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to share your passion for early childhood education!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart and show us you're genuinely interested in joining the Banana Moon family. Plus, it keeps you fresh in our minds!
We think you need these skills to ace Franchise Operations Support Officer
Some tips for your application 🫡
Show Your Passion for Early Years Education: When writing your application, let your enthusiasm for early years education shine through. We want to see how much you care about supporting children and families, so share any relevant experiences or insights that highlight your commitment to this field.
Tailor Your Application to Us: Make sure to customise your application to fit the role of Franchise Operations Support Officer. Use keywords from the job description and demonstrate how your skills and experiences align with our mission at Banana Moon. This shows us you’ve done your homework!
Highlight Your Organisational Skills: Since this role involves managing multiple franchise locations, it’s crucial to showcase your organisational abilities. Share examples of how you've successfully managed projects or teams in the past, and how you keep everything running smoothly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our values and what we stand for!
How to prepare for a job interview at Banana Moon Franchise
✨Know Your Stuff
Make sure you brush up on your knowledge of the Early Years Foundation Stage (EYFS) and safeguarding legislation. Being able to discuss these topics confidently will show that you’re serious about the role and understand the core values of Banana Moon.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in early years management, especially if you've worked with multiple sites. This will help demonstrate your ability to support franchisees effectively and ensure operational success.
✨Be Proactive and Solution-Focused
During the interview, share instances where you’ve identified problems and implemented solutions. This aligns perfectly with the proactive mindset they’re looking for, and it shows you can handle the varied workload that comes with the role.
✨Build Rapport
Remember, communication is key! Practice building a connection with your interviewers by being personable and engaging. Show them you can build strong relationships, just like you would with franchisees and nursery managers.