At a Glance
- Tasks: Provide IT support across nurseries and HQ, resolving technical issues and managing tickets.
- Company: Join Banana Moon, a passionate childcare franchise network dedicated to early years education.
- Benefits: Competitive salary, private healthcare, pension plans, and training opportunities.
- Other info: Enjoy travel opportunities and a dynamic work environment with career growth potential.
- Why this job: Make a real difference in education by supporting technology in nurseries across the UK.
- Qualifications: 3+ years in IT support, strong troubleshooting skills, and Microsoft 365 experience.
The predicted salary is between 32000 - 38000 £ per year.
Department: Information Technology
Location: Warwick, UK (Onsite + UK Travel)
Employment Type: Full-Time, Permanent
Salary: £32,000 – £38,000 per year
Banana Moon is a growing UK childcare franchise network with nurseries across England and Wales. We're passionate about early years education — and the people and technology that make it possible.
The Role
We're hiring an IT Support Analyst to be our dedicated UK technology resource. Based at our head office in Warwick, you'll own IT support across our nursery network and HQ — diagnosing and resolving a wide range of technical issues independently and confidently.
You'll work closely with our wider IT team, which requires occasional flexibility around working hours to support cross-timezone collaboration. You'll also travel regularly to nursery locations to support new site openings, hardware installations, and on-site technical work.
What You'll Do
- Own IT support for nursery locations and HQ, end-to-end from first contact to resolution
- Manage and resolve tickets in line with agreed SLAs
- Diagnose and fix issues across hardware, networking, end-user devices, and software
- Provision and configure computers, mobile devices, displays, and networking equipment
- Support Microsoft 365, Active Directory/Entra ID, MDM platforms, and SaaS applications
- Maintain CCTV, IP camera systems, and door access control
- Build knowledgebase documentation and support end-user self-service
- Travel to nursery locations across the UK for new openings and hardware rollouts
Requirements
What You'll Bring
- 3+ years in a hands-on helpdesk or field IT support role, ideally multi-site
- Strong troubleshooting skills across networking, hardware, and cloud platforms
- Microsoft 365 administration experience (Exchange Online, Teams, SharePoint, Intune)
- Full UK driving licence
- Clear communicator with non-technical users
- Degree in IT/Computer Science or equivalent professional experience
Benefits
- £32,000 – £38,000 depending on experience
- Private Healthcare Plan
- Pension Plans
- Life Assurance
- Leave Package
- Training & Development
- Employee Assistance Programme - Counseling
- Travel Reimbursement
IT Support Analyst in Warwick employer: Banana Moon Day Nurseries
Banana Moon is an exceptional employer that values the growth and development of its employees, offering a supportive work culture where innovation in early years education is at the forefront. As an IT Support Analyst based in Warwick, you will enjoy a competitive salary, comprehensive benefits including private healthcare and training opportunities, and the chance to make a meaningful impact across our nursery network while collaborating with a passionate team dedicated to enhancing educational experiences.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Warwick
✨Tip Number 1
Network like a pro! Reach out to current IT Support Analysts or professionals in the childcare sector. A friendly chat can give us insights into the company culture and what they really value in candidates.
✨Tip Number 2
Show off your troubleshooting skills! During interviews, be ready to share specific examples of how you've resolved technical issues in the past. We want to see that you can think on your feet and handle challenges with confidence.
✨Tip Number 3
Be flexible and ready to adapt! Since this role involves travel and occasional odd hours, let them know you're up for it. Highlight any previous experience where you've had to adjust your schedule to meet the needs of the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace IT Support Analyst in Warwick
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience with troubleshooting, Microsoft 365, and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our nursery network. Keep it friendly and professional, just like us at StudySmarter.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've diagnosed and resolved technical issues in the past. We love seeing candidates who can think on their feet and tackle challenges head-on!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Banana Moon Day Nurseries
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, networking, and troubleshooting. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Showcase Your Communication Skills
As an IT Support Analyst, you'll need to explain complex tech concepts to non-technical users. Practice explaining a technical issue in simple terms, so you can demonstrate your clear communication skills during the interview.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like a critical hardware failure or a software issue at a nursery. Think through your problem-solving process and be ready to share examples from your experience.
✨Highlight Your Flexibility and Travel Readiness
Since the role involves travel to various nursery locations, emphasise your willingness to adapt your schedule and travel as needed. Share any previous experiences where you've successfully managed similar responsibilities.
