At a Glance
- Tasks: Be the friendly face of our practice, helping patients and supporting the team.
- Company: Join a caring healthcare team dedicated to patient support.
- Benefits: Flexible hours, competitive pay, and a supportive work environment.
- Other info: Opportunity for growth in a dynamic healthcare setting.
- Why this job: Make a difference in patients' lives while gaining valuable experience.
- Qualifications: GCSE Maths and English at Grade C or above; customer service experience preferred.
The predicted salary is between 23970 - 26483 € per year.
The post-holder will be responsible for undertaking a wide range of reception duties and the provision of general support to the wider team. Duties can include, but are not limited to, greeting and directing patients, use of the appointment booking system, processing of patient information in a timely manner and in accordance with practice policies, assisting patients as required and supporting the administration team with patient registration.
The post-holder will act as a central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with wider team members and external agencies such as secondary care and community service providers. The post-holder will be an integral part of the general practice team.
Main duties of the job:- Accurately detail information on patients records within the clinical system
- Maintain and monitor the practice appointment system
- Process personal, telephone and online requests for appointments
- Answer incoming phone calls, transferring calls and dealing with the caller requests
- Signpost patients to the correct service
- Respond to requests from patients, team members and external agencies
- Photocopy and scan documentation as required
- Input data into patients healthcare records as necessary
- Direct requests for information, e.g. insurance/solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Be an integral part of the general practice team
- Action incoming emails and correspondence as necessary
- Scan patient related documentation and attach scanned documents to patients healthcare records
- Participate in local initiatives to enhance service delivery and patient care
- Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
- Support and participate in shared learning
- Experience of working with the general public
- Experience of working in a customer service role
- Experience of administrative duties
- A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English
- Competent in the use of Microsoft Office products and Outlook
- Problem solver with the ability to process information accurately and effectively
- Ability to use own initiative, discretion, and sensitivity
- Ability to work as a team member and autonomously
- Sensitive and empathetic in distressing situations
- Good organisational skills
- Clear, polite telephone manner
- Flexible and cooperative
- EMIS experience
- Experience in a healthcare setting
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Receptionist employer: Bampton Medical Practice
As a Medical Receptionist at our practice, you will join a supportive and dynamic team dedicated to providing exceptional patient care. We offer a collaborative work culture that values your contributions, along with opportunities for professional development and growth within the healthcare sector. Located in a vibrant community, our practice prioritises employee well-being and fosters a positive environment where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the medical practice you're applying to. Understand their values, services, and any recent news. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the job description, especially your customer service experience and ability to handle sensitive situations.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the role seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and administrative roles. We want to see how your skills match the responsibilities of a Medical Receptionist, so don’t be shy about showcasing relevant experiences!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working in healthcare and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Skills:Mention your proficiency with Microsoft Office and any experience with appointment booking systems. We love problem solvers, so if you’ve got examples of how you’ve handled tricky situations, include those too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bampton Medical Practice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist. Familiarise yourself with tasks like managing appointment systems and handling patient queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with patients, be ready to share examples of your previous customer service experience. Think about times when you’ve dealt with difficult situations or provided exceptional support. This will highlight your ability to handle the demands of the job.
✨Practice Your Communication Skills
A clear and polite telephone manner is crucial for this role. Practice answering common questions you might receive from patients or team members. You could even role-play with a friend to get comfortable with the types of scenarios you might face during the interview.
✨Demonstrate Team Spirit
Being part of a general practice team means collaboration is key. Be prepared to discuss how you work well with others and contribute to a positive team environment. Share specific examples of teamwork from your past roles to illustrate your point.
