Dual HCA and Practice Administrator in Bampton

The post-holder is a Dual HCA and Practice Administrator. Depending on the needs of the practice, the weekly working hours for this role will be divided between Healthcare Assistant (HCA) duties and Administrator duties.

Main duties of the job:

• Within the scope of HCA, the post-holder will work within the practice and support the practice nursing and administrative teams in the delivery of clinical and administrative services.
• This role involves working as part of the practice multi-disciplinary team, delivering care within their scope of practice to the entitled patient population.
• After in-house training, supervision and sign off, the post-holder will deliver and assist clinical staff in the provision of treatment, preventative care, health promotion, long-term condition management and patient education while also supporting the administrative team on an as-required basis.
• Within the scope of Administrator, the post-holder will be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the Practice Manager.

Duties can include, but are not limited to:

• Supporting the receptionist team with patient registrations, scanning and summarising.
• Supporting the Practice Manager with meeting agendas, minute taking, scanning, inbox management, significant events, health and safety, policy management, compliance, processing of information (electronic and hard copy) in a timely manner, and any other administrative duties, all in accordance with current policies.

About us:

We are a Practice of 9000+ patients in Bampton, West Oxfordshire. We serve the community of Bampton and surrounding villages. Approx 1/3 of our patients are in the nearby town of Carterton, where we have a branch surgery to serve the local community. We are in a beautiful location, nestled between the Cotswolds to the west and Oxford to the east.

Job responsibilities:

• Consult with patients and their families to undertake assessments of patient need.
• Deliver and assist clinical staff in the provision of treatment, care, health promotion, LTC management and patient education.
• Be an integral part of the general practice team.
• Provide clinical support to registered nurses and other healthcare professionals within the practice.
• Deliver basic clinical care interventions under supervision, supporting continuity of care and patient safety initiatives.
• Act as a chaperone as required.
• Ensure specimens are recorded and ready for onward transportation.
• Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the practice IPC Policy.
• Work within national and local protocols where these exist.
• Be aware of your duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children.
• Recognise the boundaries of their practice and know when and to whom patients should be referred.
• Support in the delivery of enhanced services and other service requirements.
• Support the administrative team on an as-required basis.
• Undertake all mandatory training and induction programmes.
• Contribute to and embrace the spectrum of clinical governance.
• Maintain a clean, tidy, effective working area at all times.
• Attend a formal appraisal with their manager at least every 12 months.

Within the scope of a Practice Administrator:

• Undertake a broad spectrum of administrative duties commensurate with the role.
• Process the Practice Manager's incoming and outgoing mail.
• File and store records as required.
• Photocopy documentation as required.
• Process scanning and coding as required.
• Support the Practice Manager with preparation of meeting agendas, minute taking and dissemination, scanning, inbox management, significant events, health and safety checks, policy management, compliance, and any other administrative duties.
• Support the reception team with processing patient registrations and deduction of patient records.
• Input data into the patients' healthcare records as necessary.
• Answer incoming phone calls, transferring calls or dealing with the callers' requests appropriately.
• Assist with online consultation administration as required.

Person Specification:

Experience:

• Essential: Experience of working with the general public.
• Experience of working in a healthcare setting.
• Experience of administrative duties.

Other requirements/wider responsibilities:

• Essential: Disclosure Barring Service (DBS) check.
• Occupational Health clearance.

Knowledge and skills:

• Essential: Excellent communication skills and effective in communicating and understanding patient needs.
• Competent in the use of MS Office and Outlook.
• Ability to use own initiative, discretion, and sensitivity.
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
• Ability to work as a team member and autonomously.
• Sensitive and empathetic in distressing situations.
• Good organisational skills.
• Ability to record accurate notes.
• Effectively utilise resources.
• Punctual and committed to supporting the team effort.
• High levels of integrity and loyalty.
• Clear, polite telephone manner.
• Flexible and cooperative.
• Motivated.
• Knowledge of and ability to work to key policies and procedures.

Desirable:

• Problem solver with the ability to process information accurately and effectively, interpreting data as required.
• Understanding of safeguarding adults and children.
• Chaperone procedure.
• Demonstrate personal accountability, emotional resilience and work well under pressure.

Qualifications:

• Essential: A good standard of education with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English.
• Desirable: NVQ Level 2 in Health and Social Care.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name: Bampton Medical Practice

Address: Landells, Bampton, Oxfordshire, OX18 2LJ