At a Glance
- Tasks: Lead a vibrant café team, ensuring exceptional customer service and smooth operations.
- Company: Independent Garden Centre Café with a focus on fresh, local produce.
- Benefits: £34,500 salary, tips, 28 days holiday, employee discounts, and free parking.
- Other info: Enjoy daytime hours and the chance to develop your leadership skills.
- Why this job: Join a passionate team and make every customer's visit memorable.
- Qualifications: Experience in managing a front of house team in hospitality.
The predicted salary is between 31500 - 38500 £ per year.
Bampton Garden Plants is an independent Garden Centre just outside Bampton. Our busy botanical Café is open seven days a week, serving freshly prepared breakfasts, lunches and afternoon teas. Almost everything we make is made on site, including our cakes and breads, using fresh ingredients and local produce where possible. Customer service is at the heart of this role. We want every customer to feel genuinely welcome, well looked after and keen to return.
We are looking for an experienced Front of House Manager who will lead from the floor, support the team and maintain those standards even at the busiest times.
The role
This is a full-time daytime position, normally working 8.30am to 5.00pm across five days each week. The rota includes alternate weekends and a set weekday off. You will work closely with the Café Manager, Assistant Managers and kitchen team.
What you will be doing
- Make excellent customer service the clear priority every day and set a strong personal example for the team.
- Lead the front of house team, making sure customers are acknowledged on entry, and hosted throughout their visit with personal, friendly service.
- Train, coach and support front of house team members, including helping with recruitment and induction.
- Organise breaks and team deployment, and assist with rotas, holidays and staff cover.
- Keep service moving efficiently, paying close attention to waiting times, customer interaction and the overall experience.
- Work closely with the kitchen team on product availability, service times and individual customer requirements.
- Maintain the highest standards of cleanliness, food hygiene, health and safety throughout the front of house areas.
- Support opening and closing procedures, cash handling and managerial cover as required.
- Build the team's product knowledge, encourage helpful recommendations and look for practical ways to improve service, efficiency and sales.
What we are looking for
- You do not need previous Garden Centre experience, but you will need solid experience of supervising or managing a front of house team in a busy Café, restaurant or similar hospitality business.
- A confident, approachable and hands-on management style, with the ability to remain calm during busy services.
- A genuine interest in training people and helping them develop.
- Good organisation, customer service and communication skills.
- A practical understanding of food hygiene, cleanliness and safe working practices.
- Commercial awareness and an understanding of how service, product knowledge and team performance contribute to sales.
- Reliability and the flexibility to work alternate weekends.
What we offer
- £34,500 per year plus tips, with 28 days' holiday including bank holidays.
- Predominantly daytime hours across five days, with a set weekday off and alternate weekends.
- Company pension, discounted or free food while working, employee and store discounts, and free on-site parking.
- The opportunity to lead and develop a team in a successful independent business.
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Store discount
Keep the front of house buzzing with life and running smoothly every day. Deliver top-notch service with a smile and make sure our customers leave happy. Share your wisdom and train both new recruits and seasoned pros on front of house magic. Be the bridge between front and back of house, ensuring seamless communication and collaboration. Team up with management to crush our goals and create some awesome success stories.
You bring exceptional customer service skills to the table and know how to make every guest feel like royalty. Your communication and teamwork skills are top-notch, making collaboration a breeze and keeping the vibes positive. Pressure? No problem! You thrive in fast-paced situations, keeping your cool and getting the job done. Leading and training a team comes naturally to you, and you do it efficiently while inspiring greatness.
Get great deals with your employee discount while enjoying complimentary workwear. Secure your future with a solid company pension plan. Park with ease thanks to your own designated parking space.
Front of House Manager employer: Bampton Garden Plants Cafe
Bampton Garden Plants Cafe is an attractive employer due to its commitment to customer service and quality food. Employees enjoy a supportive work culture with opportunities for professional growth. The café's focus on using fresh, local ingredients enhances the overall experience for both staff and customers.
Contact Details:
Bampton Garden Plants Cafe Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bampton Garden Plants Cafe. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bampton Garden Plants Cafe
Don't be shy about reaching out to Bampton Garden Plants Cafe directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bampton Garden Plants Cafe and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bampton Garden Plants Cafe
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
