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For Companies At a Glance
- Tasks: Welcome clients and provide exceptional service in a luxurious spa environment.
- Company: Join the Bamford Collection, a brand dedicated to sustainability and wellness.
- Benefits: Enjoy discounts, private medical insurance, and paid volunteering days.
- Why this job: Be part of a conscious lifestyle brand that makes a positive impact.
- Qualifications: Customer service experience and a passion for wellness are essential.
- Other info: Full-time role with opportunities for personal and professional growth.
The predicted salary is between 22000 - 30000 £ per year.
The Bamford Collection is a group of consciously minded lifestyle brands committed to nourishing and nurturing people and planet. Bamford is a philosophy rather than a seasonal fashion label. It began with the passionate convictions of our founder Carole Bamford to make natural products using the best artisans from around the world. Bamford was founded on the belief that we need to be mindful of our connection to the earth – to live consciously, respect nature’s resources and the land that provides for us. We believe in the need to nurture body, mind and spirit in tandem – to feel well and to feel happy the three need to be aligned and in harmony.
About the Role
We are looking for an enthusiastic and passionate Spa Receptionist & Retail Associate to join us at the Bamford Wellness Spa on the Daylesford Farm. Whether you are a Spa Therapist wanting a change of career or if you have excellent customer service experience and a warm and friendly personality looking for a front of house role, this could be a great opportunity! You will greet our lovely clients and ensure they receive a 5* star service whilst in the wellness space and live and breathe the Bamford philosophy to the highest professional standard. This role is full time, based on 40 hours per week including weekends. Salary £26,200 per annum plus commission.
Responsibilities
- Ensure exceptional familiarity with all retail products and treatments, classes and recommend and maximise sales to all clients.
- Manage all client bookings, using our online system, whilst liaising with the Therapist team on their schedules to increase appointment occupancy.
- You will be responsible for the maintain of standards in the spa, retail and food and beverage area.
- Ensure all treatment questionnaires are fully completed.
- Support the Spa Management Team with any other ad-hoc duties.
- Support with Spa event set up and host guests/clients.
- Maintaining a high standard of cleanliness throughout the spa.
- Bring our purpose to life by driving meaningful social and environmental improvements, contributing to our journey as a B Corp, and aligning with our sustainability vision.
- Inspire and empower our customers, suppliers, and partners to live and work more consciously, creating a lasting positive impact on the world.
Skills You Will Bring
- Experience within luxury retail or a Spa environment would be an advantage.
- Strong customer service and communication skills to provide an exceptional guest experience.
- A brand champion who believes wholeheartedly on the importance of the Bamford brand and products.
- Attention to detail for accurate stock management and inventory control.
- Strong organisational and time management skills for handling bookings and sales targets.
- Ability to handle guest feedback and complaints professionally, with a solution-oriented approach.
- Knowledge of health and safety standards and a commitment to maintaining a safe work environment.
- Natural multi-tasker with a can-do, flexible attitude & positive energy.
- Excellent communication skills are key to this role.
- Your professionalism and attitude will reflect the brand.
- Good interpersonal and communication skills.
- Strong problem-solving skills with a solution-oriented approach and a proactive 'can-do' attitude.
Perks & Benefits
- Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day one.
- Two complimentary studio classes a month.
- Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
- Private Medical: We offer subsidised private medical insurance through Bupa.
- Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
- Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
- Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.
Receptionist & Retail Associate employer: Bamford
Contact Detail:
Bamford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist & Retail Associate
✨Tip Number 1
Get to know the Bamford philosophy inside out! When you walk into that interview, show us how passionate you are about living consciously and nurturing both people and the planet. It’s not just about the job; it’s about embodying our values.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to handle guest feedback and complaints with a positive attitude. We want to see that you can provide a 5-star experience, even when things get tricky.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage bookings and sales targets effectively. We love a natural multi-tasker, so share examples of how you juggle multiple tasks while keeping everything running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for candidates who align with our mission, so make sure your passion shines through in every step of the process.
We think you need these skills to ace Receptionist & Retail Associate
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Bamford philosophy shine through. We want to see how you connect with our values and how you can contribute to our mission of nurturing people and the planet.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or retail, especially in a luxury or spa environment. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your strengths!
Be Personable: In your cover letter, adopt a warm and friendly tone. We’re looking for someone who can create a welcoming atmosphere for our clients, so let your personality come through in your writing. Remember, we want to get to know the real you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Bamford
✨Know the Bamford Philosophy
Before your interview, take some time to really understand the Bamford philosophy. Familiarise yourself with their commitment to sustainability and how they nurture both people and the planet. This will not only show your genuine interest in the brand but also help you align your answers with their values.
✨Showcase Your Customer Service Skills
As a Spa Receptionist & Retail Associate, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you handle feedback or complaints, as this will demonstrate your ability to provide a 5-star service.
✨Be Ready to Discuss Product Knowledge
Make sure you’re well-versed in the retail products and treatments offered at Bamford. Research their offerings and think about how you would recommend them to clients. Being able to discuss specific products confidently will show that you’re proactive and ready to maximise sales.
✨Demonstrate Your Organisational Skills
The role requires strong organisational and time management skills, especially when handling bookings and sales targets. Be prepared to discuss how you manage your time effectively and any tools or methods you use to stay organised. This will reassure the interviewers that you can handle the demands of the role.
