At a Glance
- Tasks: Welcome clients and provide exceptional service in a luxurious wellness spa environment.
- Company: Join the Bamford Collection, a brand dedicated to sustainability and conscious living.
- Benefits: Enjoy discounts, private medical insurance, and paid volunteering days from day one.
- Other info: Full-time role with opportunities for personal growth and development in a supportive atmosphere.
- Why this job: Be part of a team that nurtures people and the planet while making a positive impact.
- Qualifications: Experience in luxury retail or spa environments is a plus; strong communication skills are essential.
The predicted salary is between 22000 - 30000 £ per year.
The Bamford Collection is a group of consciously minded lifestyle brands committed to nourishing and nurturing people and planet. Bamford is a philosophy rather than a seasonal fashion label. It began with the passionate convictions of our founder Carole Bamford to make natural products using the best artisans from around the world. We believe in the need to nurture body, mind and spirit in tandem – to feel well and to feel happy the three need to be aligned and in harmony.
About The Role
We are looking for an enthusiastic and passionate Receptionist & Retail Associate to join us at the Bamford Wellness Spa on the Daylesford Farm. This role is primarily Front of House, with the opportunity to support the therapists team by delivering treatments on an ad hoc basis, if you are qualified. You will greet our lovely clients and ensure they receive a 5* star service whilst in the wellness space and live and breathe the Bamford philosophy to the highest professional standard. This role is full time, based on 40 hours per week including weekends. Salary £26,200 per annum plus commission.
Responsibilities
- Ensure exceptional familiarity with all retail products and treatments, classes and recommend and maximise sales to all clients.
- Manage all client bookings, using our online system, whilst liaising with the Therapist team on their schedules to increase appointment occupancy.
- You will be responsible for the maintain of standards in the spa, retail and food and beverage area.
- Ensure all treatment questionnaires are fully completed.
- Support the Spa Management Team with any other ad-hoc duties.
- Support with Spa event set up and host guests/clients.
- Maintaining a high standard of cleanliness throughout the spa.
- Bring our purpose to life by driving meaningful social and environmental improvements, contributing to our journey as a B Corp, and aligning with our sustainability vision.
- Inspire and empower our customers, suppliers, and partners to live and work more consciously, creating a lasting positive impact on the world.
Skills You Will Bring
- Experience within luxury retail or a Spa environment would be an advantage.
- Strong customer service and communication skills to provide an exceptional guest experience.
- A brand champion who believes wholeheartedly on the importance of the Bamford brand and products.
- Attention to detail for accurate stock management and inventory control.
- Strong organisational and time management skills for handling bookings and sales targets.
- Ability to handle guest feedback and complaints professionally, with a solution-oriented approach.
- Knowledge of health and safety standards and a commitment to maintaining a safe work environment.
- Natural multi-tasker with a can-do, flexible attitude & positive energy.
- Excellent communication skills are key to this role. Your professionalism and attitude will reflect the brand.
- Good interpersonal and communication skills.
- Strong problem-solving skills with a solution-oriented approach and a proactive 'can-do' attitude.
Perks & Benefits
- Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day one.
- Two complimentary studio classes a month.
- Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
- Private Medical: We offer subsidised private medical insurance through Bupa.
- Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
- Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
- Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.
Receptionist employer: Bamford
At Bamford, we pride ourselves on being an exceptional employer that embodies a philosophy of conscious living and sustainability. Our team members enjoy a supportive work culture that prioritises personal growth, with opportunities for professional development and a range of benefits including discounts, private medical insurance, and mental health support. Located at the serene Daylesford Farm, our Receptionist role offers a unique chance to be part of a brand that truly values its connection to people and the planet, ensuring a rewarding and meaningful work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the Bamford philosophy inside out! When you walk into that interview, show us how passionate you are about nurturing people and the planet. Share your thoughts on sustainability and how it aligns with your values.
✨Tip Number 2
Practice your customer service skills! We want to see how you handle different scenarios, especially when it comes to providing a 5-star experience. Role-play with a friend or family member to get comfortable with common questions and situations.
✨Tip Number 3
Be ready to showcase your organisational skills. We love a natural multi-tasker! Think of examples from your past experiences where you juggled multiple tasks successfully, especially in a retail or spa environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Bamford team. Let’s make a positive impact together!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Bamford philosophy shine through. We want to see how you connect with our values and how you can contribute to our mission of nurturing people and the planet.
Tailor Your CV:Make sure your CV highlights relevant experience in luxury retail or spa environments. We love seeing how your skills align with the role, so don’t be shy about showcasing your customer service expertise and attention to detail.
Be Professional Yet Personal:While we appreciate professionalism, we also value a personal touch. Use a friendly tone in your cover letter and let us know why you’re excited about joining our team at the Bamford Wellness Spa.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our Bamford family!
How to prepare for a job interview at Bamford
✨Know the Bamford Philosophy
Before your interview, dive deep into the Bamford philosophy. Understand their commitment to sustainability and how they nurture both people and the planet. This will not only help you answer questions but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
As a receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a client. Highlight your communication skills and how you handle feedback or complaints with a positive attitude.
✨Familiarise Yourself with Products and Treatments
Make sure you know the retail products and treatments offered at the Bamford Wellness Spa. Being able to discuss these confidently during your interview will demonstrate your enthusiasm and readiness to provide a 5-star service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to multitask. Think of situations where you had to manage bookings or handle difficult clients, and be ready to explain how you approached those challenges.
