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For Companies At a Glance
- Tasks: Welcome clients and provide top-notch service while supporting the therapy team.
- Company: Join Bamford, a brand dedicated to sustainability and wellness.
- Benefits: Enjoy discounts, private medical insurance, and mental health support.
- Why this job: Be part of a conscious lifestyle brand making a positive impact.
- Qualifications: Experience in luxury retail or spa preferred; strong communication skills essential.
- Other info: Full-time role with opportunities for personal growth and community involvement.
The predicted salary is between 22000 - 30000 £ per year.
The Bamford Collection is a group of consciously minded lifestyle brands committed to nourishing and nurturing people and planet. Bamford is a philosophy rather than a seasonal fashion label. It began with the passionate convictions of our founder Carole Bamford to make natural products using the best artisans from around the world. We believe in the need to nurture body, mind and spirit in tandem – to feel well and to feel happy the three need to be aligned and in harmony.
About The Role
We are looking for an enthusiastic and passionate Spa Receptionist & Retail Associate to join us at the Bamford Wellness Spa on the Daylesford Farm. This role is primarily Front of House, with the opportunity to support the therapy team by delivering treatments on an ad hoc basis, as required. You will greet our lovely clients and ensure they receive a 5* star service whilst in the wellness space and live and breathe the Bamford philosophy to the highest professional standard. This role is full time, based on 40 hours per week including weekends. Salary £26,200 per annum plus commission.
Responsibilities
- Ensure exceptional familiarity with all retail products and treatments, classes and recommend and maximise sales to all clients.
- Manage all client bookings, using our online system, whilst liaising with the Therapist team on their schedules to increase appointment occupancy.
- You will be responsible for the maintain of standards in the spa, retail and food and beverage area.
- Ensure all treatment questionnaires are fully completed.
- Support the Spa Management Team with any other ad-hoc duties.
- Support with Spa event set up and host guests/clients.
- Maintaining a high standard of cleanliness throughout the spa.
- Bring our purpose to life by driving meaningful social and environmental improvements, contributing to our journey as a B Corp, and aligning with our sustainability vision.
- Inspire and empower our customers, suppliers, and partners to live and work more consciously, creating a lasting positive impact on the world.
Skills You Will Bring
- Experience within luxury retail or a Spa environment would be an advantage.
- Strong customer service and communication skills to provide an exceptional guest experience.
- A brand champion who believes wholeheartedly on the importance of the Bamford brand and products.
- Attention to detail for accurate stock management and inventory control.
- Strong organisational and time management skills for handling bookings and sales targets.
- Ability to handle guest feedback and complaints professionally, with a solution-oriented approach.
- Knowledge of health and safety standards and a commitment to maintaining a safe work environment.
- Natural multi-tasker with a can-do, flexible attitude & positive energy.
- Excellent communication skills are key to this role. Your professionalism and attitude will reflect the brand.
- Good interpersonal and communication skills.
- Strong problem-solving skills with a solution-oriented approach and a proactive 'can-do' attitude.
Perks & Benefits
- Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day one.
- Two complimentary studio classes a month.
- Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
- Private Medical: We offer subsidised private medical insurance through Bupa.
- Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
- Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
- Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.
Spa Receptionist & Therapist in Moreton in Marsh employer: Bamford
Contact Detail:
Bamford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist & Therapist in Moreton in Marsh
✨Tip Number 1
Get to know the Bamford philosophy inside out! When you walk into that interview, show us how passionate you are about nurturing people and the planet. Share your thoughts on sustainability and how it aligns with your values.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to handle guest feedback and complaints with a positive attitude. We want to see that you can provide a 5-star experience every time.
✨Tip Number 3
Be ready to talk about your organisational skills. Managing bookings and sales targets is key in this role, so come prepared with examples of how you've successfully juggled multiple tasks in the past. Show us you're a natural multi-tasker!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Spa Receptionist & Therapist in Moreton in Marsh
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Bamford philosophy shine through. We want to see how much you care about nurturing people and the planet, so share your personal connection to wellness and sustainability.
Tailor Your CV: Make sure your CV highlights relevant experience in luxury retail or spa environments. We’re looking for those strong customer service skills, so don’t forget to mention any roles where you’ve gone above and beyond for clients.
Be Detail-Oriented: Attention to detail is key in this role! Ensure your application is free from typos and clearly formatted. This reflects your organisational skills and shows us you take pride in your work, just like we do at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our values and what we stand for!
How to prepare for a job interview at Bamford
✨Know the Bamford Philosophy
Before your interview, dive deep into the Bamford philosophy. Understand their commitment to sustainability and how they nurture both people and the planet. This will not only help you answer questions but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
As a Spa Receptionist & Therapist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a client. Highlight your communication skills and how you handle feedback or complaints with a positive attitude.
✨Familiarise Yourself with Products and Treatments
Make sure you know the retail products and treatments offered at Bamford. Being able to discuss these confidently during your interview will demonstrate your enthusiasm and readiness to recommend them to clients.
✨Demonstrate Your Organisational Skills
This role requires strong organisational abilities, especially when managing bookings and schedules. Be ready to discuss how you prioritise tasks and manage your time effectively, perhaps by sharing a specific example of a busy day you've successfully navigated.
