At a Glance
- Tasks: Lead a passionate team and ensure exceptional guest experiences in our serene spa environment.
- Company: Join Bamford Collection, a brand dedicated to nurturing people and the planet.
- Benefits: Enjoy discounts, private medical insurance, and paid volunteering days from day one.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be part of a conscious lifestyle brand and make a real impact on guest experiences.
- Qualifications: Experience in luxury retail or hospitality, with strong leadership and organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
The Bamford Collection is a group of consciously minded lifestyle brands committed to nourishing and nurturing people and planet.
About The Role
We are seeking an organised, commercially aware and service-driven Spa Retail Supervisor to support the smooth day-to-day running of our beautiful Bamford Spa at Brompton Cross. This serene space brings together a considered retail environment offering apparel, skincare, with two tranquil treatment rooms delivering holistic facials, massages and signature Bamford rituals. As Spa Retail Supervisor, you will play a key role in ensuring the seamless operation of both the retail and spa areas. Working closely with the Spa Retail Manager, you will help drive retail performance, deliver exceptional and personalised guest experiences, support treatment room operations, and guide a small, passionate team.
Salary: £33,825.00 per annum, plus commission
Hours: 40 hours including weekends
Responsibilities
- Guest Experience & Front-of-House Excellence
- Deliver a warm, seamless and personalised welcome to all guests across retail and spa.
- Ensure an elevated and consistent guest journey across reception, retail and treatment pathways.
- Oversee reception operations including bookings, check-ins, payments and daily scheduling.
- Maintain a calm, well-organised environment, anticipating guest needs and managing flow.
- Support service recovery with empathy, professionalism and discretion.
- Retail Operations & Performance
- Support the Spa Retail Manager in driving retail sales and achieving performance targets.
- Lead by example on the shop floor with strong product knowledge across all categories.
- Deliver exceptional client care through thoughtful cross‑selling and curated recommendations.
- Manage daily retail operations including stock replenishment, VM standards, deliveries and stockroom organisation.
- Ensure accurate POS processes, cash handling and support stock counts and loss prevention.
- Spa & Treatment Support
- Maintain strong awareness of treatment schedules, protocols and room readiness.
- Ensure treatment rooms are presented to Bamford standards at all times.
- Coordinate with therapists to ensure smooth scheduling, flow and guest transitions.
- Support spa operations including waitlists, laundry flow, consumables and room setup.
- Team Coordination & Leadership
- Act as shift lead, providing guidance, direction and real‑time support to the team.
- Support onboarding and training of new team members in service standards and procedures.
- Supervise FOH retail colleagues and therapists to ensure consistency and clarity.
- Support the Manager with rota input, daily briefs, communication and team culture.
- Escalate performance or wellbeing concerns where appropriate.
- Commercial Awareness & Reporting
- Monitor and communicate daily KPIs including conversion, ATV, UPT and occupancy.
- Identify opportunities to improve sales, guest experience and operational efficiency.
- Support weekly and monthly reporting requirements.
- Assist with delivery of retail events, seasonal launches and in‑store activations.
- Health & Safety & Compliance
- Ensure all areas meet health & safety and operational standards.
- Adhere to Bamford SOPs, policies and procedures at all times.
- Support opening/closing checks and daily risk management processes.
Skills Are Requirements
- Experience in luxury retail, spa, hospitality or wellness environments
- Strong commercial awareness with experience supporting sales and KPIs
- Confident leading shift operations including opening/closing and team coordination
- Experience supporting or supervising small teams
- Strong understanding of premium, high‑touch guest experience
- Knowledge of retail operations (stock, VM, POS) and spa/treatment environments (bookings, rooms, flow)
- Strong organisation, multitasking and operational delivery skills
- Confident communicator across teams and stakeholders
- KPI awareness with ability to support performance improvement
- Understanding of health & safety and operational compliance
Personal Attributes
- Service‑led with a passion for exceptional guest experience
- Commercial, proactive and solutions‑focused
- Calm, confident and resilient under pressure
- Highly organised with strong attention to detail
- Team player who leads by example
- Takes ownership and accountability on shift
- Adaptable and motivated by continuous improvement
Perks & Benefits
- Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day one.
- Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
- Private Medical: We offer subsidised private medical insurance through Bupa.
- Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
- Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
- Mental Health Support: Our Employee Assistance Programme provides 24‑hour support, seven days a week.
Spa & Retail Supervisor in Gillingham employer: Bamford
The Bamford Collection is an exceptional employer, offering a nurturing work environment that prioritises both employee well-being and professional growth. As a Spa & Retail Supervisor at our serene Brompton Cross location, you will enjoy competitive benefits including discounts on products and treatments, private medical insurance, and opportunities for community engagement through paid volunteering days. Join a passionate team dedicated to delivering outstanding guest experiences while fostering a culture of support and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Spa & Retail Supervisor in Gillingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bamford. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bamford
Don't be shy about reaching out to Bamford directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa & Retail Supervisor in Gillingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bamford and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bamford
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
