Retail Team Member

As a Retail Team Member at Daylesford Organic, Notting Hill, you will be part of a beautifully curated organic store offering fresh produce delivered daily from our farm, alongside a welcoming café serving seasonal dishes and food to go. Working on the retail floor, you will play a key role in delivering an exceptional customer experience, sharing your knowledge of our organic products and supporting the smooth day-to-day running of the store. Through thoughtful service and attention to detail, you’ll help bring Daylesford’s commitment to quality, sustainability and conscious living to life for every customer.

Salary: £13.15 per hour plus tronc and paid weekly.

Hours: 32 hours a week including weekends.

Responsibilities:

• Deliver genuine, attentive customer service, welcoming customers, sharing product knowledge and offering thoughtful recommendations to create a memorable customer experience.
• Maintain beautifully presented retail spaces, ensuring shelves, displays and back-of-house areas meet the highest standards of cleanliness, safety and organisation.
• Replenish stock and manage product rotation, ensuring availability, freshness and quality at all times.
• Confidently operate tills and process transactions accurately, including payments, returns and exchanges, in line with cash handling procedures.
• Support visual merchandising through seasonal displays, promotions and storytelling that bring our products and brand values to life.
• Live and breathe our purpose by supporting positive social and environmental change, contributing to our journey as a certified B Corp.
• Inspire customers, suppliers and colleagues to live and work more consciously, helping create a lasting, positive impact.

Skills & Experience Required:

• A genuine passion for food, organic produce, sustainability and the Daylesford Organic ethos.
• Previous experience in retail, hospitality or customer-facing roles would be advantageous.
• A strong commitment to delivering exceptional customer service and an elevated guest experience.
• Excellent communication and interpersonal skills, with the ability to confidently engage with customers.
• Good spoken English and a professional, presentable appearance reflecting the Daylesford brand.
• A positive, friendly and team-focused attitude, with the ability to work collaboratively in a busy environment.
• Strong attention to detail, particularly when handling fresh produce, stock presentation and merchandising.
• Comfortable operating tills and handling transactions accurately.
• A proactive and flexible approach, with a willingness to support across different areas of the farm shop when required.
• An interest in artisan food, seasonal produce and quality retail products, with a willingness to learn about product provenance.
• Ability to remain calm and organised during busy trading periods.

Perks & Benefits:

• Discounts: We offer a range of discounts on our products, treatments and dining experiences from day one.
• Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
• Private Medical: We offer subsidised private medical insurance through Bupa.
• Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.