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- Tasks: Be the welcoming face of The Wild Rabbit, ensuring every guest feels special and cared for.
- Company: Join a top-rated fine dining restaurant and boutique hotel in the beautiful Cotswolds.
- Benefits: Enjoy discounts, private medical insurance, and paid volunteering days from day one.
- Why this job: Make memorable connections while working in a luxury hospitality environment.
- Qualifications: Experience in luxury hospitality preferred; strong communication and multitasking skills required.
- Other info: Dynamic team atmosphere with opportunities for personal growth and development.
The predicted salary is between 25774 - 30350 £ per year.
THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.
SALARY: £30,350 per annum OTE
HOURS: 40 hours, weekends included
ABOUT US
The Wild Rabbit in Kingham is a fine dining restaurant and boutique hotel in the heart of the Cotswolds. Recognised in the Top 50 Gastropubs, the Top 50 Boutique Hotels, and awarded 3 AA Rosettes, The Wild Rabbit blends culinary excellence with warm, authentic hospitality. Working in close connection with Daylesford Farm, our menus showcase the best seasonal, organic produce, crafted with skill and creativity. Under the leadership of Executive Chef Callum Graham, our team combines classical technique with modern inspiration, making The Wild Rabbit one of the most exciting fine dining destinations in the Cotswolds.
ABOUT THE ROLE
As Receptionist, you will be the first point of contact for our guests, setting the tone for their entire experience at The Wild Rabbit. You will deliver a welcome defined by warmth, professionalism and genuine care, ensuring every arrival, stay and departure feels seamless and personal. This role combines presence and precision, blending attentive communication with confident organisation to support the smooth running of daily operations. You will work closely with all departments to coordinate guest needs, maintain accurate administration and uphold the standards of service and presentation that reflect the spirit of The Wild Rabbit and the wider Bamford Collection.
YOUR RESPONSIBILITIES
- Serve as the first and lasting point of contact for every guest, ensuring each interaction before, during, and after their stay feels personal, attentive, and effortless.
- Deliver a warm, polished and professional service across all channels; in person, by phone, and via email, reflecting the calm confidence and elegance of The Wild Rabbit.
- Handle all enquiries and special requests with composure, precision and genuine care, ensuring each response feels thoughtful and considered.
- Coordinate arrivals and departures with grace and attention to detail, ensuring every welcome and farewell feels sincere, seamless and memorable.
- Anticipate guest needs intuitively, going beyond expectation to create moments of quiet luxury and connection.
- Take ownership of each guest journey from first enquiry through to post-departure follow-up, maintaining a consistent sense of care and continuity between The Wild Rabbit, The Cottages and Daylesford Stays.
- Collaborate closely with Front of House, Guest Experience and Housekeeping teams to ensure every detail of the guest journey is aligned, timely and seamless.
- Build an in-depth understanding of the wider Daylesford Stays and Bamford Collection, confidently recommending experiences across the farm, spa, cottages and pubs to enrich every guest stay.
SKILLS YOU WILL BRING
- Previous experience in a luxury hospitality or boutique hotel environment preferred.
- Strong written and verbal communication skills with immaculate attention to detail.
- Excellent time management and ability to multitask in a fast-paced setting.
- Confident use of Microsoft Office and booking systems (Opera, ResDiary or similar).
- Valid UK driving licence.
- Naturally warm and professional, with a genuine passion for delivering exceptional guest care.
- Calm, intuitive and adaptable under pressure, maintaining composure and clarity at all times.
- Collaborative and solution-focused, fostering a positive and supportive team environment.
- Organised, precise and motivated by upholding the highest standards of presentation and service.
- Curious and eager to learn, growing within a brand that values craftsmanship, care and continuous improvement.
PERKS & BENEFITS
- Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day 1.
- Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
- Private Medical: We offer subsidised private medical insurance through Bupa.
- Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
- Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
- Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.
* The on target earning potential for this role is £30,350 per annum based on a 40-hour contract - comprising a base salary of £25,774, plus a qualified estimate of £4,576 in gratuities and service charge.
Receptionist, The Wild Rabbit employer: Bamford Limited
Contact Detail:
Bamford Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist, The Wild Rabbit
✨Tip Number 1
Get to know The Wild Rabbit and the Bamford Collection inside out! Familiarise yourself with their values, menu, and unique offerings. This way, when you walk in for that interview, you can chat confidently about how you can contribute to their mission of nurturing people and planet.
✨Tip Number 2
Practice your warm and professional greeting! As a Receptionist, you'll be the first face guests see, so nail that first impression. Role-play with a friend or in front of a mirror to ensure you come across as calm, confident, and genuinely caring.
✨Tip Number 3
Show off your multitasking skills! Think of examples from your past experiences where you juggled multiple tasks under pressure. This will demonstrate your ability to handle the fast-paced environment at The Wild Rabbit while maintaining impeccable attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Bamford Collection family. Let’s get you that dream job!
We think you need these skills to ace Receptionist, The Wild Rabbit
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application specifically for The Wild Rabbit. Highlight your relevant experience in luxury hospitality and how it aligns with our values of warmth and professionalism.
Be Detail-Oriented: Attention to detail is key in this role. Double-check your application for any typos or errors, and ensure that your communication is clear and polished, just like the service we provide.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Wild Rabbit!
How to prepare for a job interview at Bamford Limited
✨Know the Brand
Before your interview, take some time to research The Wild Rabbit and the Bamford Collection. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Receptionist, excellent communication is key. During the interview, practice clear and confident speaking. Be prepared to demonstrate how you've handled guest interactions in the past, especially in high-pressure situations. Use specific examples to highlight your ability to maintain professionalism and warmth.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this role. Bring along a well-organised portfolio that includes your CV, references, and any relevant certifications. During the interview, mention instances where your attention to detail made a difference in guest experiences or operational efficiency.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to anticipate guest needs. Think of examples from your previous experience where you went above and beyond for a guest. Practising these scenarios will help you respond confidently and showcase your proactive approach.
