At a Glance
- Tasks: Support residents during a major refurbishment project and ensure clear communication.
- Company: Leading building contractor focused on social housing improvements.
- Benefits: Competitive pay, mileage reimbursement, and potential for long-term work.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real difference in residents' lives while gaining valuable experience.
- Qualifications: Experience in customer service or social housing is a plus.
The predicted salary is between 14 - 14 £ per hour.
Hours
40 hours per week, Monday to Friday, 8:00am – 4:30pm
Pay Rate
£14.00 per hour
Mileage
£0.25 per mile – site mileage only
Job Type
Freelance / Temporary
Sector
Social Housing
Our client a leading building contractor is currently recruiting an experienced Resident Liaison Officer to work on a large-scale social housing kitchens and bathrooms refurbishment project in Prestoon and surrounding areas.
This is a long-term freelance opportunity for someone with excellent communication and customer service skills who is confident dealing with residents, resolving queries and working alongside site teams.
The successful candidate will help ensure residents are kept informed and supported throughout the refurbishment works, acting as an important link between residents, the contractor and the site team.
- Set up, manage and deliver the Tenant/Customer/Resident Liaison Service across multiple sites.
- Maintain regular communication with residents throughout the works.
- Provide residents with clear information regarding planned works, schedules and any disruption.
- Coordinate appointments and help ensure access to properties.
- Act as the main point of contact between residents and site teams.
- Attend regular meetings with client representatives and residents.
- Deal with resident queries and concerns promptly and professionally.
- Manage complaints and act as a point of escalation where required.
- Support residents throughout the refurbishment process and explain the works being undertaken.
- Organise and attend resident meetings, drop-in sessions and engagement events.
- Maintain accurate records and update the on-site database throughout the project.
- Provide reports on resident feedback, recurring issues and ongoing concerns.
- Ensure a consistent and professional approach to customer care at all times.
- Previous experience as a Resident Liaison Officer or in a similar customer-facing role.
- Experience within social housing, housing management or the construction sector is highly desirable.
- Excellent communication and interpersonal skills.
- Ability to build positive relationships with residents from a wide range of backgrounds.
- Calm and professional approach when dealing with complaints or difficult situations.
- Good problem-solving skills and the ability to resolve issues effectively.
- Strong organisational and administrative skills.
- Ability to work to tight deadlines and manage a busy workload.
- Good IT skills, including Microsoft Excel and database systems.
- Basic understanding of construction and refurbishment works within social housing.
- Full UK driving licence and own vehicle essential.
- Willingness to travel between different sites, sometimes involving journeys of up to one hour.
- Asbestos Awareness and Manual Handling certificates required/preferred.
- What the Role Offers
- Monday to Friday, 8:00am – 4:30pm
- 5-month contract with potential for longer-term work
- £0.25 per mile for site mileage
- Long‑term social housing refurbishment project
- Opportunity to work with a leading building contractor
- #J-18808-Ljbffr
Resident Liaison Officer in Preston employer: Bamford Contract Services Ltd
Join our large manufacturing team in North Manchester, where we prioritise employee growth and a supportive work culture. With competitive pay at £17.54 per hour and the potential for permanent positions, we offer a stable environment for those seeking long-term employment. Our commitment to your development and the opportunity to work with cutting-edge machinery make us an excellent employer for dedicated Machine Operators.
Contact Details:
Bamford Contract Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Preston
✨Get Involved in Local Communities
Social work is all about connections and community, so don’t shy away from getting hands-on. Volunteer at local charities or grassroots organisations. This not only boosts your skills but also helps you build a solid network, often leading to freelance opportunities in social work!
✨Showcase Your Work Online
Create a portfolio showcasing case studies and successes from your social work. Use platforms like LinkedIn to share insights about your experiences. The more visible you are in showcasing your expertise, the more likely you are to attract clients who need your services.
✨Tap into Social Work Networks
Join online forums and social media groups specifically for social workers. Websites like The National Association of Social Workers (NASW) have resources and connections tailored for freelancers. Being active in these spaces can lead to referral opportunities and job postings that aren’t advertised elsewhere.
✨Reach Out Directly to Organisations
Don’t wait for job listings – be proactive! Reach out to local charities, schools, and health organisations to pitch your freelance services. Many times, they might not advertise for help, but would love to know you’re available. Plus, applying through our website can give you an edge in visibility!
We think you need these skills to ace Resident Liaison Officer in Preston
Some tips for your application 🫡
Showcase Your Experience in Social Work:When applying for a freelance social work position at Bamford Contract Services Ltd, make sure to highlight any relevant experience you've gained—whether it's through internships, volunteer work, or previous roles. Include specific examples that demonstrate your ability to handle diverse client needs and situations.
Include Your Qualifications and Certificates:Don’t forget to mention any qualifications or certifications relevant to social work, like your degree or specialised training. These can really set you apart from other candidates, especially since social work often requires specific credentials to ensure client safety and well-being.
Present a Strong Portfolio:As a freelancer, it’s great to have a portfolio that showcases your case studies or programme designs. This can help potential clients, like Bamford Contract Services Ltd, see the tangible impact of your work. Include client testimonials where possible to add credibility!
Clarify Your Availability and Rates:When you apply, be upfront about your availability and rates. Since freelance social work can be quite flexible, stating your working hours and what you charge will help Bamford Contract Services Ltd understand how you fit into their needs. It's all about setting the right expectations!
How to prepare for a job interview at Bamford Contract Services Ltd
✨Showcase Your Experience
As a freelancer in social work, it’s crucial to highlight your previous experiences. Share case studies or anecdotes that illustrate your ability to manage diverse client needs. Remember, specific situations where you made a positive impact can really set you apart!
✨Prepare for Ethical Scenarios
Expect questions about ethical dilemmas you’ve faced in your past work. Social work often involves complex situations; be prepared to discuss how you navigated those scenarios and the decisions you made. This will showcase your critical thinking and adherence to ethical standards.
✨Pitch Your Unique Approach
Freelancing means you have a unique selling point. Be ready to explain what makes your approach distinct. Whether it's a specific methodology you adhere to or a particular demographic you focus on, articulating this can convince potential clients of your value.
✨Discuss Your Availability and Rates
In a freelance interview, it’s essential to clearly discuss your availability and how you structure your rates. Be honest about what you can commit to, whether it’s hours, specific projects, or ongoing support. Transparency here builds trust with Bamford Contract Services Ltd from the get-go!
