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For Companies At a Glance
- Tasks: Serve guests with exceptional service in a vibrant restaurant and pub setting.
- Company: Join The Bamford Collection, a group dedicated to nurturing people and the planet.
- Benefits: Enjoy discounts, private medical insurance, pension contributions, and mental health support.
- Why this job: Be part of a conscious brand making a positive impact while gaining valuable experience.
- Qualifications: Excellent customer service skills and a passion for food and beverage are essential.
- Other info: Full-time role with weekend shifts; perfect for those looking to grow in hospitality.
The Bamford Collection is a group of consciously minded lifestyle brands committed to nourishing and nurturing people and planet.
About the Role
The Bell is a modern British inn set in the heart of the Cotswolds, a place to eat, drink and sleep in a relaxed and welcoming setting. The Bell family is growing, and we are looking for a passionate and experienced F&B Assistant to ensure the smooth efficient running of service throughout the restaurant, pub and private dining room. You will be responsible for delivering exceptional service to our guests at all times.
SALARY: £12.38 + Tronc
HOURS: Full time 36 Hours / Weekend Shifts included
RESPONSIBILITIES
- Ensure the restaurant, pub and private dining spaces (depending on where the need is) are set up for every meal period, respecting the restaurant-specific standards.
- Deliver outstanding guest service by exceeding guest expectations.
- Ensure that all work equipment, crockery, cutlery, and glassware are always perfectly polished and in good condition, and stocked where they need to be.
- Have a thorough knowledge of all dishes and beverages on the menu, being able to bring them to life in conversation with guests, and be aware of all potential allergens.
- Keep a constant attentive eye on the timing and flow of service at your tables, highlighting any delays to your manager.
- Ensure all bills presented to the guests are correct and are cashed off correctly.
- Bring our purpose to life by driving meaningful social and environmental improvements, contributing to our journey as a B Corp, and aligning with our sustainability vision. Inspire and empower our customers, suppliers, and partners to live and work more consciously, creating a lasting positive impact on the world.
SKILLS AND REQUIREMENTS
- Excellent Customer Service: Friendly, attentive, and professional interaction with guests to ensure a positive dining experience.
- Strong Communication Skills: Clearly relay orders to the kitchen and answer customer questions about the menu, specials, or dietary concerns.
- Multitasking & Efficiency: Handle multiple tables, manage time well, and stay organized during busy shifts.
- Knowledge of Food & Beverage: Familiarity with menu items, ingredients, and pairings to make recommendations and upsell effectively.
- Teamwork & Reliability: Collaborate with kitchen staff and fellow servers, while showing up on time and maintaining a dependable work ethic.
PERKS & BENEFITS
- Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day 1.
- Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
- Private Medical: We offer subsidised private medical insurance through Bupa.
- Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
- Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
- Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.
Waiter/Waitress employer: Bamford Collection
Contact Detail:
Bamford Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter/Waitress
✨Tip Number 1
Familiarise yourself with the menu and the unique offerings of The Bell. Knowing the dishes and beverages inside out will not only help you answer guest queries confidently but also allow you to make personalised recommendations, which can impress your potential employers.
✨Tip Number 2
Demonstrate your passion for sustainability during your interactions. Since The Bamford Collection is committed to social and environmental improvements, showing that you share these values can set you apart from other candidates.
✨Tip Number 3
Practice your multitasking skills in a busy environment. Being able to juggle multiple tables while maintaining excellent service is crucial in the hospitality industry, and showcasing this ability can make a strong impression.
✨Tip Number 4
Network with current or former employees of The Bell or similar establishments. They can provide insights into the work culture and expectations, which can help you tailor your approach and demonstrate your commitment to being a great fit for the team.
We think you need these skills to ace Waiter/Waitress
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Waiter/Waitress position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of the Bamford Collection's values. Mention specific experiences where you delivered exceptional service or contributed to a positive dining experience.
Highlight Relevant Experience: In your CV, emphasise any previous roles in hospitality or customer service. Include specific examples of how you managed multiple tables, communicated effectively with guests, and worked as part of a team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Bamford Collection
✨Know the Menu Inside Out
Familiarise yourself with all the dishes and beverages on the menu. Be prepared to discuss ingredients, allergens, and make recommendations. This shows your passion for food and enhances your ability to provide exceptional service.
✨Demonstrate Excellent Customer Service Skills
During the interview, showcase your ability to interact positively with guests. Share examples of how you've gone above and beyond to ensure a great dining experience, as this is crucial for the role.
✨Highlight Your Multitasking Abilities
Be ready to discuss how you manage multiple tables and tasks during busy shifts. Provide specific examples of how you've stayed organised and efficient under pressure, as this is key in a fast-paced environment.
✨Show Your Team Spirit
Emphasise your teamwork skills by sharing experiences where you've collaborated effectively with kitchen staff and fellow servers. Reliability and punctuality are also important, so mention your commitment to being dependable.
