At a Glance
- Tasks: Lead a dynamic team and drive sales in a luxury retail environment.
- Company: Join Bamford, a brand committed to conscious living and sustainability.
- Benefits: Enjoy discounts, training, private medical insurance, and mental health support.
- Other info: Flexible hours with opportunities for personal and professional growth.
- Why this job: Make a real impact by nurturing client relationships and promoting mindful luxury.
- Qualifications: Experience in luxury retail leadership and a passion for client service.
The predicted salary is between 45000 - 50000 £ per year.
THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.
About Us
Bamford is a philosophy rather than a seasonal fashion label. It began with the passionate convictions of our founder Carole Bamford to make natural products using the best artisans from around the world. Bamford was founded on the belief that we need to be mindful of our connection to the earth – to live consciously, respect nature’s resources and the land that provides for us. We believe in the need to nurture body, mind and spirit in tandem – to feel well and to feel happy the three need to be aligned and in harmony.
About the Role
Our flagship Bamford retail store at Daylesford Organic Farm in Gloucestershire is seeking a dynamic and commercially driven Retail Store Manager to lead the overall performance and day‑to‑day operations of the store. This role is responsible for driving sales, profitability, and cost control, while delivering exceptional operational standards and a consistently elevated guest experience. You will lead, inspire, and develop a high‑performing team, fostering a culture of personalised service, styling expertise, and proactive client engagement. With a strong focus on relationship‑led retail, you will champion high‑touch clientele, building and maintaining long‑term relationships with VIP clients and ensuring every interaction reflects Bamford’s values of mindful luxury, craftsmanship, and hospitality. You will oversee all aspects of store operations, ensuring excellence across service delivery, visual presentation, and team performance, while consistently driving commercial success and upholding the brand’s philosophy at every touchpoint. This is a full‑time role, based on 40 hours per week, flexibility to work weekends and bank holidays where needed.
SALARY: £45,000 - £50,000 per annum.
RESPONSIBILITIES
- Commercial Performance
- Deliver sales, margin, and EBITDA targets in partnership with the Retail Director
- Drive key KPIs including sales, conversion, ATV, and client acquisition
- Contribute to budgeting, forecasting, and commercial planning
- Client Experience & Service
- Deliver and champion a luxury, hospitality‑led customer experience
- Coach the team to achieve exceptional service standards and resolve customer queries
- Maintain strong product knowledge and continuously enhance the client journey
- Clientele & Relationships
- Build and manage a high‑value client portfolio, driving loyalty and repeat business
- Deliver personalised styling and shopping experiences
- Support client outreach, events, and CRM activity
- Operations & Stock Management
- Oversee day‑to‑day store operations, rotas, and wage control
- Ensure strong stock management, accuracy, and loss prevention
- Maintain high standards across store presentation and back of house
- Team Leadership
- Lead, engage, and develop a high‑performing, commercially focused team
- Drive a culture of accountability, collaboration, and performance
- Collaboration & Brand Standards
- Partner with internal teams to deliver events and cross‑brand experiences
- Ensure all activity reflects Bamford’s brand values and standards
About you
- Proven experience in luxury retail leadership, with a strong track record of delivering sales and service excellence.
- Deep understanding of clientele, personal shopping, and relationship‑led selling.
- Strong product and brand knowledge, with appreciation for craftsmanship, sustainability, and luxury customer expectations.
- Commercially minded with strong initiative and a proactive approach to building client relationships.
- Highly organised and adaptable, able to balance operational leadership with personalised client service.
- Strong retail management capability including team leadership, performance management, and coaching.
- Commercial acumen with experience managing KPIs, budgeting, and sales performance.
- Proficient in CRM systems and client data management to support targeted outreach and personalised service.
- Team Player, naturally warm, confident, and professional, with a genuine passion for hospitality and client experience.
- Flexible and willing to work weekends, some evenings and bank holidays as required.
PERKS AND BENEFITS
- Discounts from day one in our Daylesford farm shops and cafes, Bamford spa treatments and products, and at our Cotswolds pubs and cookery school.
- Training and development for a future with a growing company.
- Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
- Private Medical: We offer subsidised private medical insurance through Bupa.
- Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
- Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
- Mental Health Support: Our Employee Assistance Programme provides 24‑hour support, seven days a week.
- Bamford Retail Uniform (Seasonal allowance)
Store Manager Bamford employer: Bamford Collection
Bamford is an exceptional employer that prioritises the well-being of both its employees and the planet, offering a unique opportunity to work in a luxury retail environment at the picturesque Daylesford Organic Farm in Gloucestershire. With a strong commitment to personal development, employees benefit from comprehensive training, generous discounts, and a supportive work culture that values mindfulness and sustainability. The company fosters a collaborative atmosphere where team members are encouraged to build meaningful client relationships while enjoying perks like private medical insurance and volunteering days.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager Bamford
✨Tip Number 1
Get to know Bamford's values inside out! When you walk into that interview, show us how your personal philosophy aligns with our commitment to conscious living and nurturing both people and the planet.
✨Tip Number 2
Bring your A-game when it comes to showcasing your leadership skills. We want to hear about your experience in driving sales and building high-performing teams. Share specific examples of how you've inspired others to deliver exceptional service!
✨Tip Number 3
Don’t just talk about your retail experience; demonstrate your passion for luxury and craftsmanship. Be ready to discuss how you’ve built relationships with clients and created memorable shopping experiences that reflect Bamford’s ethos.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Store Manager Bamford
Some tips for your application 🫡
Show Your Passion for Bamford:When writing your application, let your love for Bamford's philosophy shine through. Share why you resonate with our commitment to conscious living and how you can contribute to nurturing both people and the planet.
Highlight Your Retail Experience:Make sure to detail your previous experience in luxury retail management. We want to see how you've driven sales and delivered exceptional customer experiences, so don’t hold back on those achievements!
Personalise Your Application:Tailor your application to reflect the values of Bamford. Use language that aligns with our brand and demonstrate your understanding of relationship-led retail. This will show us you're a great fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Bamford!
How to prepare for a job interview at Bamford Collection
✨Know the Bamford Philosophy
Before your interview, dive deep into Bamford's values and philosophy. Understand their commitment to sustainability and luxury, and be ready to discuss how you can embody these principles in your role as Store Manager.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a retail environment. Highlight your experience in coaching and developing staff, as well as how you've driven sales and enhanced customer experiences in previous roles.
✨Demonstrate Client Relationship Expertise
Be ready to talk about your approach to building and maintaining client relationships. Share specific strategies you've used to engage high-value clients and how you’ve personalised their shopping experiences to drive loyalty.
✨Prepare for Operational Questions
Expect questions about managing store operations, stock control, and achieving KPIs. Brush up on your knowledge of retail metrics and be prepared to discuss how you would ensure excellence in service delivery and store presentation.
