At a Glance
- Tasks: Lead a passionate team and ensure exceptional guest experiences in our serene spa environment.
- Company: Join Bamford Collection, a lifestyle brand focused on nurturing people and the planet.
- Benefits: Enjoy discounts, private medical insurance, pension contributions, and mental health support.
- Other info: Dynamic role with opportunities for personal growth and community involvement.
- Why this job: Be part of a conscious brand while developing your leadership skills in a luxury setting.
- Qualifications: Experience in luxury retail or wellness environments and strong team coordination skills.
The predicted salary is between 33825 - 33825 £ per year.
THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.
About the Role
We are seeking an organised, commercially aware and service-driven Spa Retail Supervisor to support the smooth day-to-day running of our beautiful Bamford Spa at Brompton Cross. This serene space brings together a considered retail environment offering apparel, skincare, with two tranquil treatment rooms delivering holistic facials, massages and signature Bamford rituals. As Spa Retail Supervisor, you will play a key role in ensuring the seamless operation of both the retail and spa areas. Working closely with the Spa Retail Manager, you will help drive retail performance, deliver exceptional and personalised guest experiences, support treatment room operations, and guide a small, passionate team.
SALARY: £33,825.00 per annum, plus commission
HOURS: 40 hours including weekends
RESPONSIBILITIES
- Guest Experience & Front-of-House Excellence: Deliver a warm, seamless and personalised welcome to all guests across retail and spa.
- Guest Experience & Front-of-House Excellence: Ensure an elevated and consistent guest journey across reception, retail and treatment pathways.
- Guest Experience & Front-of-House Excellence: Oversee reception operations including bookings, check-ins, payments and daily scheduling.
- Guest Experience & Front-of-House Excellence: Maintain a calm, well-organised environment, anticipating guest needs and managing flow.
- Guest Experience & Front-of-House Excellence: Support service recovery with empathy, professionalism and discretion.
- Retail Operations & Performance: Support the Spa Retail Manager in driving retail sales and achieving performance targets.
- Retail Operations & Performance: Lead by example on the shop floor with strong product knowledge across all categories.
- Retail Operations & Performance: Deliver exceptional client care through thoughtful cross-selling and curated recommendations.
- Retail Operations & Performance: Manage daily retail operations including stock replenishment, VM standards, deliveries and stockroom organisation.
- Retail Operations & Performance: Ensure accurate POS processes, cash handling and support stock counts and loss prevention.
- Spa & Treatment Support: Maintain strong awareness of treatment schedules, protocols and room readiness.
- Spa & Treatment Support: Ensure treatment rooms are presented to Bamford standards at all times.
- Spa & Treatment Support: Coordinate with therapists to ensure smooth scheduling, flow and guest transitions.
- Spa & Treatment Support: Support spa operations including waitlists, laundry flow, consumables and room setup.
- Team Coordination & Leadership: Act as shift lead, providing guidance, direction and real-time support to the team.
- Team Coordination & Leadership: Support onboarding and training of new team members in service standards and procedures.
- Team Coordination & Leadership: Supervise FOH retail colleagues and therapists to ensure consistency and clarity.
- Team Coordination & Leadership: Support the Manager with rota input, daily briefs, communication and team culture.
- Team Coordination & Leadership: Escalate performance or wellbeing concerns where appropriate.
- Commercial Awareness & Reporting: Monitor and communicate daily KPIs including conversion, ATV, UPT and occupancy.
- Commercial Awareness & Reporting: Identify opportunities to improve sales, guest experience and operational efficiency.
- Commercial Awareness & Reporting: Support weekly and monthly reporting requirements.
- Commercial Awareness & Reporting: Assist with delivery of retail events, seasonal launches and in-store activations.
- Health & Safety & Compliance: Ensure all areas meet health & safety and operational standards.
- Health & Safety & Compliance: Adhere to Bamford SOPs, policies and procedures at all times.
- Health & Safety & Compliance: Support opening/closing checks and daily risk management processes.
SKILLS & REQUIREMENTS
- Experience in luxury retail, spa, hospitality or wellness environments
- Strong commercial awareness with experience supporting sales and KPIs
- Confident leading shift operations including opening/closing and team coordination
- Experience supporting or supervising small teams
- Strong understanding of premium, high-touch guest experience
- Knowledge of retail operations (stock, VM, POS) and spa/treatment environments (bookings, rooms, flow)
- Strong organisation, multitasking and operational delivery skills
- Confident communicator across teams and stakeholders
- KPI awareness with ability to support performance improvement
- Understanding of health & safety and operational compliance
Personal attributes:
- Service-led with a passion for exceptional guest experience
- Commercial, proactive and solutions-focused
- Calm, confident and resilient under pressure
- Highly organised with strong attention to detail
- Team player who leads by example
- Takes ownership and accountability on shift
- Adaptable and motivated by continuous improvement
PERKS & BENEFITS
- Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day one.
- Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
- Private Medical: We offer subsidised private medical insurance through Bupa.
- Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
- Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
- Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.
Spa & Retail Supervisor employer: Bamford Collection
The Bamford Collection is an exceptional employer, offering a nurturing work environment that prioritises employee well-being and growth. As a Spa & Retail Supervisor at our serene Brompton Cross location, you will benefit from competitive salary packages, generous discounts, and opportunities for personal development, all while being part of a passionate team dedicated to delivering outstanding guest experiences in a luxurious setting.
StudySmarter Expert Advice🤫
We think this is how you could land Spa & Retail Supervisor
✨Tip Number 1
Get to know the Bamford Collection inside out! Familiarise yourself with their products and services, so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to represent the brand.
✨Tip Number 2
Practice your guest experience skills! Think of scenarios where you might need to handle a tricky situation or provide exceptional service. Role-playing these situations can help you feel more prepared and confident when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend events related to the spa and retail industry. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Bamford team directly. Don’t miss out on this opportunity!
We think you need these skills to ace Spa & Retail Supervisor
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the spa and retail industry shine through. We want to see how your passion aligns with our commitment to nurturing people and the planet.
Tailor Your Experience:Make sure to highlight your relevant experience in luxury retail or spa environments. We’re looking for someone who understands the importance of a premium guest experience, so connect your past roles to what we do at Bamford.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Bamford.
How to prepare for a job interview at Bamford Collection
✨Know the Bamford Brand
Before your interview, dive deep into the Bamford Collection's ethos and values. Understand their commitment to conscious living and how that translates into their spa and retail operations. This knowledge will help you connect your experience with their mission during the conversation.
✨Showcase Your Guest Experience Skills
Prepare specific examples of how you've delivered exceptional guest experiences in previous roles. Think about times when you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the Spa Retail Supervisor's responsibilities.
✨Demonstrate Commercial Awareness
Be ready to discuss how you've supported sales and achieved KPIs in past positions. Bring examples of how you've driven retail performance or improved operational efficiency, as this will show your understanding of the commercial side of the role.
✨Highlight Team Leadership Experience
Since you'll be guiding a small team, share your experiences in leading shifts or training new staff. Talk about how you foster a positive team culture and ensure everyone is aligned with service standards, which is crucial for maintaining the Bamford experience.
