At a Glance
- Tasks: Lead a passionate retail team and create an exceptional customer experience.
- Company: Join the Bamford Collection, a leader in sustainable luxury lifestyle brands.
- Benefits: Competitive salary, life assurance, mental health support, and flexible working hours.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real impact in a thriving environment focused on sustainability and customer care.
- Qualifications: Leadership experience in retail and a passion for customer service.
The predicted salary is between 29000 - 31775 £ per year.
THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET. The Daylesford Organic Farm was founded over 20 years ago and has since become renowned for its pioneering work in sustainable, organic farming and luxury farm shops in London and the Cotswolds. We champion a slow and sustainable way of living, encouraging our customers to make choices that are greener for the planet as well as kinder to their bodies and minds.
About the role
We are looking for a passionate and inspiring Assistant Retail Manager to join our beautiful Daylesford Organic Farm shop in Brompton Cross Store, London. Reporting to the General Manager, you’ll help manage our retail team, ensuring smooth day-to-day operations while delivering an exceptional customer experience. You’ll drive sales performance, inspire your team, and help shape a thriving retail environment. This is an exciting opportunity to combine your leadership skills, commercial acumen, and passion for retail in a role where you can make a real impact.
Salary £29,000 - £31,775 per annum, plus tronc. Hours 40 hours including weekends.
Responsibilities
- Provide an outstanding level of customer service by understanding the needs and preferences of customers and offering tailored recommendations.
- Assist with special customer requests or product orders when necessary, coordinating with the buying team to fulfil specific needs.
- Build and maintain strong relationships with customers, creating a welcoming and personalised shopping experience.
- Resolve customer inquiries and complaints promptly and professionally, ensuring satisfaction and loyalty.
- Train and guide staff on customer service best practices to ensure the team delivers top-tier service.
- Oversee the visual merchandising of the store, ensuring displays are creatively designed and reflect the unique style of our antiques and home interiors.
- Collaborate with the team to create inspiring and appealing displays that attract customers and encourage purchasing.
- Maintain a clean, organised, and welcoming store environment that enhances the customer shopping experience.
- Coordinate with other departments to maintain a smooth flow of stock to the sales floor.
- Assist in the management of store logistics, including managing back-of-house workflows and ensuring timely movement of inventory between the stockroom and retail space.
- Monitor and maintain safety protocols in back-of-house operations, ensuring that staff comply with safety regulations and company policies.
- Contribute ideas for increasing efficiency in the back-of-house area, ensuring smoother transitions between stock receipt and movement to the sales floor.
- Monitor and report on key performance indicators (KPIs) related to stock control, inventory accuracy, and staff productivity.
Skills You Will Bring
- Leadership experience in food, home, or lifestyle retail is highly desirable.
- Flexibility: Willingness to work across different shifts, weekends, and peak periods as required.
Perks we contribute up to 4.5%. Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary. Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.
Retail Team Lead – Luxury Farm Shop & Customer Experience employer: Bamford Collection
The Bamford Collection is an exceptional employer, offering a unique opportunity to work in a beautiful and sustainable environment at our Daylesford Organic Farm shop in Brompton Cross, London. With a strong commitment to employee growth, we provide comprehensive training and support, alongside competitive benefits such as life assurance and mental health assistance. Join us to be part of a passionate team that values conscious living and delivers outstanding customer experiences while fostering a positive and collaborative work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Team Lead – Luxury Farm Shop & Customer Experience
✨Tip Number 1
Get to know the company! Research The Bamford Collection and their values. When you walk into that interview, show us how your passion for sustainable living aligns with our mission. It’ll make you stand out!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can inspire a team and enhance customer experiences, just like we do at Daylesford.
✨Tip Number 3
Dress the part! Since you’re applying for a luxury retail position, make sure your outfit reflects that. Show us you understand the brand by looking polished and professional when you come in.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Remind us why you’re the perfect fit for the role and express your excitement about joining our team at Daylesford.
We think you need these skills to ace Retail Team Lead – Luxury Farm Shop & Customer Experience
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for sustainable living and luxury retail shine through. We want to see how your values align with our commitment to nurturing people and the planet.
Tailor Your Experience:Make sure to highlight any relevant leadership experience in food, home, or lifestyle retail. We’re looking for someone who can inspire a team and drive sales, so share specific examples of how you've done this in the past.
Customer-Centric Approach:Emphasise your ability to provide outstanding customer service. We love candidates who can demonstrate their knack for building relationships and creating personalised shopping experiences that keep customers coming back.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with The Bamford Collection.
How to prepare for a job interview at Bamford Collection
✨Know the Brand Inside Out
Before your interview, dive deep into The Bamford Collection and Daylesford Organic Farm. Understand their values, mission, and commitment to sustainability. This knowledge will not only impress your interviewers but also help you align your answers with their ethos.
✨Showcase Your Customer Service Skills
Prepare specific examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond for a customer or resolved a complaint effectively. This role is all about creating a welcoming experience, so let your passion shine through!
✨Demonstrate Leadership Experience
As a potential Retail Team Lead, it's crucial to highlight your leadership skills. Share stories that showcase your ability to inspire and guide a team, especially in a retail environment. Discuss how you've trained staff or improved team performance in previous roles.
✨Be Ready to Discuss Visual Merchandising
Since this role involves overseeing visual merchandising, come prepared with ideas on how to create appealing displays. Think about what makes a product stand out and how you can reflect the unique style of the shop. Showing your creativity here can set you apart from other candidates.
