At a Glance
- Tasks: Create unforgettable guest experiences and lead a passionate front-of-house team.
- Company: Join Daylesford Organic, a renowned organic farm estate in the Cotswolds.
- Benefits: Enjoy discounts on food, wellness classes, and exclusive products, plus mental health support.
- Other info: Flexible hours, career growth opportunities, and a supportive team environment.
- Why this job: Be part of a vibrant atmosphere where your hospitality skills can shine.
- Qualifications: Experience in hospitality with a passion for exceptional customer service.
The predicted salary is between 31500 - 38500 £ per year.
THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.
ABOUT US award-winning Daylesford Organic is one of the UK’s most renowned organic farm estates based in the heart of the Cotswolds countryside.
More than just a farm, Daylesford is a vibrant destination for food lovers, wellness seekers, along with beautifully curated retail spaces, bringing together exceptional organic produce and nourishing experiences in a truly unique setting.
Our guests come to enjoy a relaxed yet refined atmosphere, indulging in fresh, farm-to-fork seasonal dishes, alongside crisp frizzante and expertly crafted cocktails perfect for long, sunny days and warm evenings.
ABOUT THE ROLE
As Maître D', you will play a pivotal role in creating exceptional guest experiences, setting the tone for outstanding hospitality from the moment guests arrive.
Leading and inspiring the front-of-house team, you will oversee every detail of the guest journey, ensuring seamless service and memorable dining experiences.
You will take ownership of the Order of Service across the Trough and Old Spot, championing a culture of excellence and ensuring every team member is trained to deliver a genuine "surprise and delight" experience at every guest touchpoint.
- YOUR RESPONSIBILITIES
- To own the delivery of the Daylesford Order of Service in the Trough & Legbar/Old Spot, ensuring every guest is blown away by our service with a focus on “surprise & delight”.
- Ensure every guest receives an incredible journey, including product recommendations, stories about Daylesford and the product provenance, accurate allergen guidance and thoughtful interactions.
- To manage the service flow: from the moment the customer books/arrives to the moment they leave, you are responsible for the delight, theatre and experience of the restaurant.
- Develop and deliver training on service standards, steps of service, menu knowledge, upselling skills and how to create memorable moments for our customers.
- Mentor staff daily, performing “train the trainer” style coaching to embed consistency and ownership across the team in service excellence.
- Conduct shift briefings, shadow service, share feedback, and champion continuous learning.
- Opening and closing responsibilities for the site.
- Hosting for lunch and evening services, to ensure a consistent level across day & night with a focus on an elevated service style.
- Support in the safe running of the restaurant in line with store Health & Safety Compliance.
- Support in delivering against Food Safety Compliance.
- To act as a point of contact for Daylesford Stays and all VIP client visits.
SKILLS & EXPERTISE
- Previous experience in a hosting, reception, or guest-facing role within a hospitality environment
- Proven ability to deliver exceptional customer service, ideally within a luxury or premium brand setting
- A warm, friendly, and enthusiastic personality with a genuine passion for creating memorable guest experiences
- Highly customer-focused, with a commitment to exceeding expectations
- Exceptional attention to detail and pride in maintaining high standards
- Strong organisational skills with the ability to prioritise effectively in a fast-paced environment
- A collaborative team player who thrives in a supportive and dynamic environment
- Confidence in coaching, mentoring, or training colleagues to deliver outstanding service
PERKS AND BENEFITS
- Purchase your lunch at any of our Farm shops (food to go or retail) and receive 50% off, up to the value of £20.
- Shop all other products at our Farm shops and retail stores including clothing, home, garden, food and drink at 30% off, in store and online.
- Visit any of our Daylesford Restaurants and receive 30% off, or any of our Pubs and received 10% off, for yourself and up to five guests.
- Book any of our wellness classes, treatments, services or courses at the Daylesford cookery school with 30% off for all employees.
- Receive 60% off all Bamford skincare and 30% off apparel in-store and online.
- Enjoy 40% off all bath, body & home fragrance products from both Daylesford Organic & Bamford, in store and online.
- Mental Health Support: 24-hour access to our Employee Assistance Programme through Help@Hand Padel
- Discount: (Cotswolds)
- Nationwide Gym Discounts: Various nationwide gym discounts available through Help@Hand such as Pure Gym and The Gym Group
- Local Gym Discounts (Cotswolds Area)
- Wellbeing modules: to provide practical support and advice for your wellbeing
- Electric Car Scheme: (subject to criteria, following probation)
- Volunteering Days: One paid day per year to volunteer with a charity of your choice
- Private Medical: Subsidised private medical insurance through Bupa
- Pension Scheme: Pay up to 9 percent of your salary into your pension each month with a 4.5 percent contribution from us
- Life Assurance: Cover equivalent to one year of your annual salary
- Enhanced Family Leave Pay (T&C’s apply)
- Enhanced Company Sick Pay (T&C’s apply)
- Enhanced Holiday Pay (up to 33 days per annum including Bank Holidays, Pro-Rata)
- Refer a Friend Scheme: Earn up to £750 when you refer a friend to work with us (T&C’s apply)
- Flu Jabs (optional, available twice per annum)
- #J-18808-Ljbffr
Restaurant Maître D', (Maternity Cover) in Moreton employer: Bamford Collection
The Bell in Charlbury, part of The Bamford Collection, is an exceptional employer that prioritises sustainability and culinary excellence. With a focus on farm-to-fork principles, employees enjoy a collaborative work culture that fosters creativity and skill development, alongside opportunities for personal growth within a supportive kitchen team. Located in the picturesque Cotswolds, this role offers a unique chance to be part of a renowned establishment that values craftsmanship and guest experience.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Maître D', (Maternity Cover) in Moreton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bamford Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bamford Collection
Don't be shy about reaching out to Bamford Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Restaurant Maître D', (Maternity Cover) in Moreton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bamford Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bamford Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
