Senior Training Manager - Spa & Retail in Moreton in Marsh

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET. Bamford is a philosophy rather than a seasonal fashion label. It began with the passionate convictions of our founder Carole Bamford to make natural products using the best artisans from around the world. Bamford was founded on the belief that we need to be mindful of our connection to the earth – to live consciously, respect nature's resources and the land that provides for us. We believe in the need to nurture body, mind and spirit in tandem – to feel well and to feel happy the three need to be aligned and in harmony.

ABOUT THE ROLE At the Bamford Collection, we are committed to creating products and experiences that nurture the body and mind while respecting the planet. As our wholesale partnerships continue to grow across the UK and internationally, we are seeking an experienced and inspiring Senior Training Manager to lead the development and delivery of world‐class spa and retail training across our partner network. This exciting role will play an integral part in elevating brand standards globally, ensuring our partners deliver an exceptional client experience aligned with the Bamford philosophy. Flexibility to travel internationally is essential. This is a full-time role 40 hours per week and based at the Daylesford Farm office 5 days a week. Competitive salary.

RESPONSIBILITIES

• Design and implement a global wholesale training strategy that supports commercial growth, partner performance, and brand integrity across spa and retail environments.
• Define, uphold, and embed brand standards across spa treatments, retail selling, and overall client experience.
• Design and deliver scalable onboarding, certification, and continuous development programmes for wholesale retail and spa partners.
• Create and evolve training protocols for treatments, wellbeing philosophy, service rituals, and product education.
• Translate new product launches and menu updates into engaging, commercially effective training modules.
• Deliver high‐impact in‐person and virtual training across UK and international partners, openings and refresh programmes.
• Collaborate with Business Development and Account Managers to enhance partner performance and occupancy.
• Evaluate training effectiveness through feedback, performance metrics, and quality assurance visits.
• Maintain and develop training manuals, digital learning tools, and certification processes to ensure global consistency.
• Act as a brand ambassador, championing sustainability, wellbeing, and the Bamford philosophy in every interaction.

SKILLS YOU WILL BRING

• Proven experience in a senior training role within luxury beauty, wellness, or spa environments.
• Strong background in both spa treatment training and retail product education.
• Experience working with wholesale or international partners.
• Exceptional facilitation and presentation skills, both in‐person and virtually.
• Ability to translate brand philosophy into commercial and operational training frameworks.
• Strategic mindset with the ability to design scalable global programmes.
• Strong organisational and project management skills.
• Commercial awareness and understanding of partner performance drivers.
• Willingness and flexibility to travel domestically and internationally.
• A genuine passion for sustainability, wellbeing, and the Bamford philosophy.

PERKS AND BENEFITS

• Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day one.
• Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
• Private Medical: We offer subsidised private medical insurance through Bupa.
• Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.