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- Tasks: Lead a team to create exceptional guest experiences in a luxury setting.
- Company: Join a brand committed to wellbeing, sustainability, and outstanding service.
- Benefits: Enjoy discounts, private medical insurance, pension contributions, and mental health support.
- Why this job: Be an ambassador for luxury hospitality and make a positive impact on guests' lives.
- Qualifications: 2-3 years in luxury hospitality with a passion for exceeding guest expectations.
- Other info: Dynamic role with opportunities for personal growth and community involvement.
The predicted salary is between 30000 - 42000 £ per year.
The Front of House Supervisor plays a pivotal leadership role in creating a warm, luxurious, and seamless guest experience that reflects the brand's commitment to wellbeing, sustainability, and exceptional service. As an ambassador for Bamford's values, this role ensures that every guest interaction embodies authenticity, calm professionalism, and the highest standards of hospitality. The Supervisor oversees the day to day running of the Front of House team, supporting smooth and efficient operations across all guest touchpoints. Acting as the senior point of contact in the absence of the Front of House Manager, the role provides confident leadership, operational oversight, and a consistent presence that upholds Bamford's reputation for excellence.
Responsibilities
- Maintain expert knowledge of all classes, personal training sessions, therapies, retail products, and services, confidently making recommendations to maximise sales and enhance the guest experience.
- Act as the senior point of contact in the absence of the Front of House Manager, making informed day to day operational decisions with confidence.
- Support the development and implementation of Front of House strategies to elevate guest experience, improve sales performance, and enhance overall operational efficiency.
- Assist with opening and closing procedures, as well as shift handovers, including taking on Duty Manager responsibilities where required.
- Provide flexible support to the Front of House Manager, carrying out additional ad hoc tasks as needed.
- Monitor team priorities throughout the day, adjusting workflow to meet changing levels of demand and guest movement across the service.
- Handle issues and challenges promptly and professionally, ensuring resolutions uphold service quality and guest satisfaction.
Qualifications
- A strong team player who fosters collaboration, positivity, and a supportive working environment.
- 2-3 years' experience in luxury hospitality, preferably within wellness, spa, or premium guest facing settings.
- Familiarity with customer booking systems (experience preferred but not essential).
- High service standards with a genuine passion for exceeding guest expectations.
- Proven experience in delivering exceptional customer service, with the ability to model and uphold high standards across the team.
- A warm, positive personality with a natural flair for luxury service delivery.
- Excellent communication skills and confidence in handling guest issues, escalating to the relevant manager when required.
- Strong attention to detail and a commitment to maintaining immaculate presentation.
- Proactive and self motivated approach to work, with the ability to anticipate needs and take initiative.
- Ability to perform well under pressure and remain calm, professional, and solution focused.
- High level of written and spoken English.
- Personal presentation and grooming to be of the highest standard at all times, reflecting the brand's luxury environment.
About the Company
What drives and inspires us is the belief that we have a responsibility not just to protect the world around us but to have a positive impact on it too. The group encompasses an organic farm and retailer; a considered clothing label; botanical skincare, bath and body collections; wellness destinations around the world; and hospitality experiences that foster a sense of community and celebrate the healing power of escapism. We champion a slow and sustainable way of living, encouraging our customers to make choices that are greener for the planet as well as kinder to their bodies and minds. We are more than a group of businesses striving to make a difference. We are a way of life.
Benefits
- Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day 1.
- Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
- Private Medical: We offer subsidised private medical insurance through Bupa.
- Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
- Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
- Mental Health Support: Our Employee Assistance Programme provides 24‑hour support, seven days a week.
Front of House Supervisor, The Club - Moreton-in-Marsh in Moreton in Marsh employer: Bamford Collection
Contact Detail:
Bamford Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Supervisor, The Club - Moreton-in-Marsh in Moreton in Marsh
✨Tip Number 1
Get to know the company inside out! Research Bamford's values and their approach to luxury hospitality. When you walk into that interview, show us how your passion for wellbeing and sustainability aligns with what they stand for.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your experience in luxury hospitality and how you can elevate the guest experience at The Club.
✨Tip Number 3
Dress to impress! Make sure your personal presentation reflects the high standards of Bamford. A polished look not only boosts your confidence but also shows that you understand the luxury environment they promote.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Front of House Supervisor position.
We think you need these skills to ace Front of House Supervisor, The Club - Moreton-in-Marsh in Moreton in Marsh
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for luxury service shine through! Share specific examples of how you've gone above and beyond to create memorable guest experiences. We want to see that you genuinely care about making every interaction special.
Be Authentic and Professional: Remember, authenticity is key! Use a warm and friendly tone in your writing, but keep it professional. We’re looking for someone who embodies calm professionalism, so make sure your application reflects that vibe.
Highlight Your Team Spirit: As a Front of House Supervisor, teamwork is crucial. In your application, mention times when you've collaborated with others to achieve a common goal. We love seeing candidates who can foster positivity and support within a team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Bamford Collection
✨Know Your Stuff
Make sure you have a solid understanding of the services and products offered at The Club. Familiarise yourself with their wellness philosophy and how it ties into luxury hospitality. This will help you confidently answer questions and show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Front of House Supervisor, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your proactive approach and how you maintain high service standards under pressure.
✨Emphasise Guest Experience
Be ready to discuss how you would enhance the guest experience at The Club. Think about specific strategies you've implemented in previous roles that improved customer satisfaction. Show that you understand the importance of creating a warm and welcoming environment.
✨Dress to Impress
Since this role is all about luxury service, make sure your personal presentation is on point. Dress smartly and ensure your grooming reflects the brand's high standards. First impressions matter, especially in hospitality, so put your best foot forward!
