Head of AI & Digital Innovation

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.

Head of AI & Digital Innovation

The Bamford Collection represents a cultivated way of living, one that honours nature, craftsmanship, wellness, and enduring style. From our organic farm and spas to our ateliers and evolving digital presence, we believe in doing things with grace, purpose, and attention to detail.

The Role

Reporting to our Chief Financial Officer, we are looking to recruit a Head of AI & Digital Innovation who will be accountable for:

• Leading our AI & digital transformation programme over the next 5-10 years
• Working closely with key stakeholders across the business to assess current business intelligence systems, implement, and scale intelligence systems to enhance our operations, improve efficiencies and drive customer loyalty.
• Identifying and resolving operational bottlenecks in the supply chain, sustainability, and service.
• Crafting emotionally intelligent, high-touch customer experiences, both digital and in-person.
• Supporting community and partnership activation through data-driven storytelling.

The successful applicant will take responsibility for:

• Designing and implementing AI/ML solutions across our supply chain, ecommerce, customer experience and internal operations.
• Building and leading a cross-functional culture of digital innovation in partnership with our creative, marketing, digital, retail, and sustainability teams.
• Translating operational challenges into data-driven systems that serve both users and the brand ethos.
• Creating personalised shopping experiences for our customers.
• Evaluating and deploying AI with discretion and creative insight.
• Monitoring performance metrics, ROI, and the long-term impact of implemented systems.

To be successful in this role, you will need to be:

• Fluent in emerging AI tools and business transformation technology systems & processes.
• Comfortable leading both strategic and hands-on implementation.
• Experienced in retail, hospitality, or luxury brands.
• Have an understanding of how to build systems that support emotion-led customer experiences.
• Motivated by craft, quality, and intentional design.
• A natural mentor and collaborator and comfortable working across multiple disciplines.
• At home in ambiguity and energised by experimentation.
• Have a track record in building and leading AI & digital transformation projects within a retail, hospitality or luxury brand business.

PERKS AND BENEFITS

• Discounts: We offer a range of discounts on our products, treatments, and diningexperiences from day 1.
• Volunteering Days: Employees are offered one paid day per year to volunteer with acharity of their choice.
• Private Medical: We offer subsidised private medical insurance through Bupa.
• Pension Scheme: Pay up to 9% of your salary into your pension each month; wecontribute up to 4.5%.
• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.

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