Guest Experience Host (Reception), Daylesford Stays

About the role

SALARY: £12.89 per hour + TRONC

HOURS: 20 hours per week, including weekends

At the centre of our luxury experience is our Guest Experience team. They ensure every stay feels seamless and deeply connected to the essence of Daylesford: living natural luxury, genuine care, and a refined yet instinctive sense of hospitality. As Guest Experience Host, you will be the welcoming face of The Cottages.

Greeting guests with warmth and calm, assisting with check‑ins, coordinating requests, and ensuring every stay runs effortlessly from arrival to departure. Working closely with the Concierge and Guest Experience Manager, you will play a vital part in creating memorable experiences that reflect the charm, craftsmanship, and authenticity of Daylesford and the wider Bamford Collection.

You are the heart of every guest stay; the first smile, the reassuring voice, and the presence that ensures everything runs smoothly. Your warmth, intuition, and attention to detail will help define how guests experience The Cottages, shaping memories that reflect the timeless beauty and gentle pace of Daylesford living. This is an ideal opportunity for someone who is naturally warm, highly organised, and passionate about creating meaningful connections through service.

Responsibilities

• Support Reception/Concierge with guest check‑in and check‑out, ensuring accurate records and accounts.
• Act as the primary point of contact for guests throughout their stay, managing requests and bespoke itineraries.
• Welcome guests on arrival, assist with luggage, and provide accommodation and local area orientation.
• Maintain regular contact with resident guests, recognising VIPs and special occasions.
• Handle guest queries and complaints professionally, escalating where necessary.
• Promote activities, events, and offerings across the Bamford Collection.
• Uphold The Wild Rabbit service standards with strong attention to detail.
• Ensure all work areas, arrival points, and company vehicles are clean and well‑maintained.
• Accurately log guest issues on the daily manifest and maintain clear communication across teams.
• Manage guest amenities such as bikes, wellington boots, and device chargers.
• Support Front Office operations, including Reception/Concierge and Night Porter duties, as required.
• Assist with basic housekeeping tasks and minor maintenance when needed.

Skills and Requirements

• Must have held a UK Driver’s Licence for at least 3 years.
• Support colleagues proactively and contribute to a positive team environment.
• Communicate respectfully and positively with all departments.
• Be reliable and punctual on shift.
• Share knowledge about The Wild Rabbit, Daylesford and Bamford to help educate colleagues.
• Maintain professional appearance and immaculate presentation.
• Complete mandatory and legal training and attend development courses when requested.
• Demonstrate enthusiasm, positivity and pride in the workplace.

Perks and Benefits

• Discounts: Enjoy a range of discounts on our products, treatments, and dining experiences from day one.
• Volunteering Days: One paid day per year to volunteer with a charity of your choice.
• Private Medical: Subsidised private medical insurance through Bupa.
• Pension Scheme: Pay up to 9 percent of your salary into your pension each month with a 4.5 percent contribution from us.
• Life Assurance: Cover equivalent to one year of your annual salary.
• Mental Health Support: 24‑hour access to our Employee Assistance Programme.

About gratuities and service charge

Gratuities are paid on a pro‑rata basis. It is estimated that in 2026 full‑time employees can expect to receive in the region of £4,500 in addition to their annual salary.