At a Glance
- Tasks: Join us as an F&B Assistant, delivering exceptional service in a vibrant restaurant and pub.
- Company: The Bamford Collection is a group of lifestyle brands focused on sustainability and conscious living.
- Benefits: Enjoy discounts, paid volunteering days, private medical insurance, and mental health support.
- Other info: Flexible hours between 20-30 per week with a competitive salary of £12.38 per hour.
- Why this job: Be part of a team that values social impact and sustainability while working in a relaxed environment.
- Qualifications: Passion for hospitality and experience in customer service are essential.
THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.
SALARY: £12.89 per hour plus tronc
HOURS: up to 30 hours per week, including weekends.
ABOUT US
Found in the heart of the Cotswolds’ picturesque Windrush Valley, The Three Horseshoes is a beautifully restored 18th-century pub brimming with charm, character, and community spirit. It offers a warm welcome with locally brewed ales, craft beers, and a seasonal menu of comforting pub classics and wood-fired pizzas.
With a number of elegantly styled rooms, a spacious garden overlooking the rolling hills of the countryside, and regular live acoustic music, it’s the perfect countryside retreat for food lovers, walkers, and weekend explorers alike.
YOUR RESPONSIBILITIES
- You will be responsible for delivering exceptional service to our guests at all times.
- Ensure the restaurant, pub and private dining spaces (depending on where the need is) are set up for every meal period, respecting the restaurant-specific standards.
- Delivering outstanding guest service by exceeding guest expectations.
- Have a thorough knowledge of all dishes and beverages on the menu, being able to bring them “to life” in conversation with guests, and be aware of all potential allergens.
- Keep a constant attentive eye on the timing and flow of service at your tables, highlighting any delays to your manager.
- Ensure all bills presented to the guests are correct and are cashed off correctly.
- Bring our purpose to life by driving meaningful social and environmental improvements, contributing to our journey as a B Corp, and aligning with our sustainability vision.
- Inspire and empower our customers, suppliers, and partners to live and work more consciously, creating a lasting positive impact on the world.
PERKS & BENEFITS
- Discounts: We offer a range of discounts on our products, treatments, and diningexperiences from day one.
- Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
- Private Medical: We offer subsidised private medical insurance through Bupa.
- Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
- Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
- Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.
F&B Assistant, The Three Horseshoes employer: Bamford Collection
The Bamford Collection is an exceptional employer, offering a vibrant work culture at The Three Horseshoes in the picturesque Cotswolds. With a commitment to sustainability and community, employees enjoy benefits such as discounts, volunteering days, and comprehensive health support, all while being part of a team that values personal growth and meaningful contributions to both people and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Assistant, The Three Horseshoes
✨Tip Number 1
Familiarise yourself with The Bamford Collection's values and mission. Understanding their commitment to sustainability and conscious living will help you align your responses during interviews, showcasing your passion for their ethos.
✨Tip Number 2
Gain a solid understanding of the menu at The Three Horseshoes. Being able to discuss dishes and beverages knowledgeably will impress your interviewers and demonstrate your readiness to engage with guests effectively.
✨Tip Number 3
Prepare examples from your past experiences that highlight your ability to deliver exceptional customer service. Think of specific situations where you went above and beyond to meet guest expectations, as this will resonate well with the role.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. The role requires working closely with others, so be ready to discuss how you contribute positively to a team environment and support your colleagues in delivering outstanding service.
We think you need these skills to ace F&B Assistant, The Three Horseshoes
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and expectations of the F&B Assistant position. Tailor your application to highlight relevant experience and skills that align with these requirements.
Showcase Your Passion:In your cover letter, express your enthusiasm for the hospitality industry and your commitment to providing exceptional service. Mention any previous experience in food and beverage roles that demonstrates your passion.
Highlight Relevant Skills:Make sure to include specific skills that are relevant to the role, such as knowledge of menu items, customer service excellence, and attention to detail. Use examples from past experiences to illustrate these skills.
Proofread Your Application:Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Bamford Collection
✨Know the Menu Inside Out
Familiarise yourself with all the dishes and beverages on the menu. Be prepared to discuss them in detail, including ingredients and potential allergens, as this will show your passion for the role and commitment to guest service.
✨Demonstrate Exceptional Service Skills
Prepare examples of how you've delivered outstanding customer service in the past. Think about situations where you exceeded guest expectations and be ready to share these stories during the interview.
✨Show Your Passion for Sustainability
Since The Three Horseshoes is committed to social and environmental improvements, be ready to discuss your understanding of sustainability and how you can contribute to their B Corp journey. Share any personal experiences or initiatives you've been involved in.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you determine if it's the right fit for you. Consider asking about team dynamics or how they implement their sustainability vision.
