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For Companies At a Glance
- Tasks: Lead a dynamic team and drive sales in a luxury retail environment.
- Company: Join Bamford, a brand committed to conscious living and sustainability.
- Benefits: Enjoy discounts, training, private medical insurance, and mental health support.
- Other info: Flexible hours with opportunities for personal growth and community volunteering.
- Why this job: Make a real impact by nurturing client relationships and promoting mindful luxury.
- Qualifications: Experience in luxury retail leadership and a passion for exceptional customer service.
The predicted salary is between 30000 - 40000 £ per year.
THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.
About Us
Bamford is a philosophy rather than a seasonal fashion label. It began with the passionate convictions of our founder Carole Bamford to make natural products using the best artisans from around the world. Bamford was founded on the belief that we need to be mindful of our connection to the earth – to live consciously, respect nature’s resources and the land that provides for us. We believe in the need to nurture body, mind and spirit in tandem – to feel well and to feel happy the three need to be aligned and in harmony.
About the Role
Our flagship Bamford retail store at Daylesford Organic Farm in Gloucestershire is seeking a dynamic and commercially driven Retail Store Manager to lead the overall performance and day‑to‑day operations of the store. This role is responsible for driving sales, profitability, and cost control, while delivering exceptional operational standards and a consistently elevated guest experience. You will lead, inspire, and develop a high-performing team, fostering a culture of personalised service, styling expertise, and proactive client engagement. With a strong focus on relationship‑led retail, you will champion high‑touch clientele, building and maintaining long‑term relationships with VIP clients and ensuring every interaction reflects Bamford’s values of mindful luxury, craftsmanship, and hospitality. You will oversee all aspects of store operations, ensuring excellence across service delivery, visual presentation, and team performance, while consistently driving commercial success and upholding the brand’s philosophy at every touchpoint. This is a full‑time role, based on 40 hours per week, competitive salary and commission. The role will also require flexibility to work weekends and bank holidays, where needed.
Responsibilities
- Commercial Performance
- Deliver sales, margin, and EBITDA targets in partnership with the Retail Director
- Drive key KPIs including sales, conversion, ATV, and client acquisition
- Contribute to budgeting, forecasting, and commercial planning
- Client Experience & Service
- Deliver and champion a luxury, hospitality‑led customer experience
- Coach the team to achieve exceptional service standards and resolve customer queries
- Maintain strong product knowledge and continuously enhance the client journey
- Clientele & Relationships
- Build and manage a high‑value client portfolio, driving loyalty and repeat business
- Deliver personalised styling and shopping experiences
- Support client outreach, events, and CRM activity
- Operations & Stock Management
- Oversee day‑to‑day store operations, rotas, and wage control
- Ensure strong stock management, accuracy, and loss prevention
- Maintain high standards across store presentation and back of house
- Team Leadership
- Lead, engage, and develop a high-performing, commercially focused team
- Drive a culture of accountability, collaboration, and performance
- Collaboration & Brand Standards
- Partner with internal teams to deliver events and cross‑brand experiences
- Ensure all activity reflects Bamford’s brand values and standards
About You
- Proven experience in luxury retail leadership, with a strong track record of delivering sales and service excellence.
- Deep understanding of clientele, personal shopping, and relationship‑led selling.
- Strong product and brand knowledge, with appreciation for craftsmanship, sustainability, and luxury customer expectations.
- Commercially minded with strong initiative and a proactive approach to building client relationships.
- Highly organised and adaptable, able to balance operational leadership with personalised client service.
- Strong retail management capability including team leadership, performance management, and coaching.
- Commercial acumen with experience managing KPIs, budgeting, and sales performance.
- Proficient in CRM systems and client data management to support targeted outreach and personalised service.
- Team Player, naturally warm, confident, and professional, with a genuine passion for hospitality and client experience.
- Flexible and willing to work weekends, some evenings and bank holidays as required.
Perks and Benefits
- Discounts from day one in our Daylesford farm shops and cafes, Bamford spa treatments and products, and at our Cotswolds pubs and cookery school.
- Training and development for a future with a growing company.
- Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
- Private Medical: We offer subsidised private medical insurance through Bupa.
- Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
- Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
- Mental Health Support: Our Employee Assistance Programme provides 24‑hour support, seven days a week.
- Bamford Retail Uniform (Seasonal allowance)
Retail Store Manager in England employer: Bamford Collection
Contact Detail:
Bamford Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Manager in England
✨Tip Number 1
Get to know the Bamford brand inside out! Familiarise yourself with their philosophy, products, and values. This will not only help you stand out in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, attend industry events, or join relevant groups. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for your interview by practising common questions related to retail management and client relationships. Think about how you can demonstrate your leadership skills and your passion for luxury customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Bamford team and contributing to their mission.
We think you need these skills to ace Retail Store Manager in England
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your enthusiasm for Bamford's philosophy shine through. Share why you resonate with our commitment to sustainability and luxury, and how you can embody these values in your role as a Retail Store Manager.
Highlight Your Leadership Skills: We want to see how you've led teams in the past! Use your application to showcase specific examples of how you've inspired and developed high-performing teams, especially in a retail environment. This will help us understand your approach to team leadership.
Demonstrate Your Commercial Acumen: Make sure to include your experience with driving sales and managing KPIs. We’re looking for someone who can not only meet targets but also contribute to budgeting and forecasting. Show us how you've successfully navigated these areas in previous roles.
Personalise Your Application: Take the time to tailor your application specifically for this role. Mention how your skills align with the responsibilities outlined in the job description, and don’t forget to apply through our website for a smoother process!
How to prepare for a job interview at Bamford Collection
✨Know the Bamford Philosophy
Before your interview, dive deep into Bamford's values and philosophy. Understand their commitment to sustainability and luxury, and be ready to discuss how you can embody these principles in your role as a Retail Store Manager.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your experience in coaching and developing staff, as well as how you've driven sales and improved customer experiences in previous roles.
✨Demonstrate Client Relationship Expertise
Be ready to talk about your approach to building and maintaining client relationships. Share specific strategies you've used to enhance client loyalty and provide personalised service, especially in a luxury retail environment.
✨Prepare for Operational Questions
Expect questions about managing store operations, stock control, and achieving KPIs. Brush up on your knowledge of retail metrics and be prepared to discuss how you've successfully managed budgets and operational challenges in the past.