Ecommerce Operations Coordinator

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET. What drives and inspires us is the belief that we have a responsibility not just to protect the world around us but to have a positive impact on it too. The group encompasses an organic farm and retailer; a considered clothing label; botanical skincare, bath and body collections; wellness destinations around the world; and hospitality experiences that foster a sense of community and celebrate the healing power of escapism. We champion a slow and sustainable way of living, encouraging our customers to make choices that are greener for the planet as well as kinder to their bodies and minds. We are more than a group of businesses striving to make a difference. We are a way of life.

ABOUT THE ROLE

As an integral part of our Supply Chain team, the Ecommerce Operations Coordinator plays a vital role in ensuring the despatch process for eCommerce orders is smooth, ensuring accurate and timely deliveries to customers, and providing excellent customer service throughout the order fulfilment process.

RESPONSIBILITIES

• Work closely with our third-party warehouse to ensure seamless processing and delivery of orders, maintaining the high standards of our packing specifications.
• Assist with the dispatch of eCommerce flower orders by printing DPD labels and gift messages for the dispatch team at the Farm; provide hands-on support during peak periods such as Valentine's Day and Mother's Day.
• Oversee fulfilment of certain Bamford eCommerce orders from stores when stock is unavailable at the warehouse, and track these fulfilments accurately.
• Ensure eCommerce packing specifications are kept up to date and communicated to all relevant teams.
• Place replenishment picks and stock transfers as needed, ensuring they are accepted in a timely manner to prevent fulfilment delays.
• Place packaging picks for the eCommerce team to ensure all required components are available for dispatch, flagging any shortages or issues to the Supply Team or management.
• Pick daily fresh 'shorts' from the Farmshop to send to CHT for same-day dispatch and arrange stock transfers to minimise customer shortages.
• Collaborate with the buying team to keep the hamper bundle tool updated to support accurate order fulfilment.
• Ensure accurate processing of system stock movements and adjustments to maximise fulfilment and minimise waste.
• Monitor and action daily email reports and alerts to maintain operational flow.
• Keep the auto-replenishment tool updated for eCommerce to ensure optimal stock levels—balancing fulfilment needs while avoiding overstocking and potential product expiry.
• Maintain a good understanding of tracking eCommerce and corporate orders via the courier portal; ensure safe delivery, build relationships with account managers, raise claims for missing or damaged parcels, and arrange collections when required.
• Arrange payment of weekly DPD invoices with appropriate management sign-off.
• Oversee eCommerce resends to ensure timely dispatch and confirm the dispatch team has the necessary stock.
• Monitor and manage eCommerce returns, ensuring accurate and efficient processing.
• Manage the ad-hoc requests tool and handle non-stock dispatch requests such as marketing and photoshoot samples.
• Understand daily fresh eCommerce ordering processes to provide coverage in the absence of the Assistant Manager.
• Assist with eCommerce stocktakes by preparing in advance—closing picks, transfers, and open POs—to allow for sales continuation and accurate stock counting.
• Liaise with the third-party warehouse to ensure accurate stock levels (physical vs. system), monitor inventory movements, and request updates as needed.

SKILLS YOU WILL BRING

• Strong verbal and written communication skills, with the ability to clearly convey information and collaborate effectively across teams.
• Proficient in Microsoft Excel, including experience with formulas, data analysis, and spreadsheet management to support reporting and decision-making.
• Excellent planning and organisational skills, with a structured approach to managing tasks, resources, and deadlines efficiently.
• Strong team working skills, with a collaborative mindset and the ability to build positive working relationships.
• High level of attention to detail, ensuring accuracy and consistency in all aspects of work and documentation.
• Effective problem-solving skills, with the ability to identify issues, analyse root causes, and implement practical solutions.
• Excellent time management, with the ability to prioritise workload and meet deadlines in a fast-paced environment.

PERKS AND BENEFITS

• Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day 1.
• Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
• Private Medical: We offer subsidised private medical insurance through Bupa.
• Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.