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- Tasks: Be the welcoming face of The Wild Rabbit, ensuring every guest feels special and cared for.
- Company: Join a top-rated fine dining restaurant and boutique hotel in the beautiful Cotswolds.
- Benefits: Enjoy discounts, private medical insurance, pension contributions, and mental health support.
- Why this job: Make a real impact on guests' experiences while working in a vibrant, luxury environment.
- Qualifications: Experience in luxury hospitality, strong communication skills, and a passion for exceptional service.
- Other info: Dynamic team atmosphere with opportunities for personal growth and development.
The predicted salary is between 25750 - 29570 £ per year.
THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.
SALARY: £29,570.40 per annum OTE
HOURS: 40 hours, weekends included
ABOUT US
The Wild Rabbit in Kingham is a fine dining restaurant and boutique hotel in the heart of the Cotswolds. Recognised in the Top 50 Gastropubs, the Top 50 Boutique Hotels, and awarded 3 AA Rosettes, The Wild Rabbit blends culinary excellence with warm, authentic hospitality. Working in close connection with Daylesford Farm, our menus showcase the best seasonal, organic produce, crafted with skill and creativity. Under the leadership of Executive Chef Callum Graham, our team combines classical technique with modern inspiration, making The Wild Rabbit one of the most exciting fine dining destinations in the Cotswolds.
ABOUT THE ROLE
As Receptionist, you will be the first point of contact for our guests, setting the tone for their entire experience at The Wild Rabbit. You will deliver a welcome defined by warmth, professionalism and genuine care, ensuring every arrival, stay and departure feels seamless and personal. This role combines presence and precision, blending attentive communication with confident organisation to support the smooth running of daily operations. You will work closely with all departments to coordinate guest needs, maintain accurate administration and uphold the standards of service and presentation that reflect the spirit of The Wild Rabbit and the wider Bamford Collection.
YOUR RESPONSIBILITIES
- Serve as the first and lasting point of contact for every guest, ensuring each interaction before, during, and after their stay feels personal, attentive, and effortless.
- Deliver a warm, polished and professional service across all channels; in person, by phone, and via email, reflecting the calm confidence and elegance of The Wild Rabbit.
- Handle all enquiries and special requests with composure, precision and genuine care, ensuring each response feels thoughtful and considered.
- Coordinate arrivals and departures with grace and attention to detail, ensuring every welcome and farewell feels sincere, seamless and memorable.
- Anticipate guest needs intuitively, going beyond expectation to create moments of quiet luxury and connection.
- Take ownership of each guest journey from first enquiry through to post‑departure follow‑up, maintaining a consistent sense of care and continuity between The Wild Rabbit, The Cottages and Daylesford Stays.
- Collaborate closely with Front of House, Guest Experience and Housekeeping teams to ensure every detail of the guest journey is aligned, timely and seamless.
- Build an in‑depth understanding of the wider Daylesford Stays and Bamford Collection, confidently recommending experiences across the farm, spa, cottages and pubs to enrich every guest stay.
SKILLS YOU WILL BRING
- Previous experience in a luxury hospitality or boutique hotel environment preferred.
- Strong written and verbal communication skills with immaculate attention to detail.
- Excellent time management and ability to multitask in a fast‑paced setting.
- Confident use of Microsoft Office and booking systems (Opera, ResDiary or similar).
- Valid UK driving licence.
- Naturally warm and professional, with a genuine passion for delivering exceptional guest care.
- Calm, intuitive and adaptable under pressure, maintaining composure and clarity at all times.
- Collaborative and solution‑focused, fostering a positive and supportive team environment.
- Organised, precise and motivated by upholding the highest standards of presentation and service.
- Curious and eager to learn, growing within a brand that values craftsmanship, care and continuous improvement.
PERKS & BENEFITS
- Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day 1.
- Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
- Private Medical: We offer subsidised private medical insurance through Bupa.
- Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
- Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
- Mental Health Support: Our Employee Assistance Programme provides 24‑hour support, seven days a week.
*The on target earning potential for this role is £29,570.40 per annum based on a 40-hour contract - comprising a base salary of £25,750.40, plus a qualified estimate of £4,000 in gratuities and service charge.
Receptionist, The Wild Rabbit in Chipping Norton employer: Bamford Collection
Contact Detail:
Bamford Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist, The Wild Rabbit in Chipping Norton
✨Tip Number 1
Get to know The Wild Rabbit and its vibe! Before you step into that interview, do a bit of homework on the restaurant and hotel. Familiarise yourself with their menu, values, and what makes them stand out in the Cotswolds. This will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your warm welcome! As a Receptionist, you'll be the face of The Wild Rabbit. So, think about how you’d greet guests and make them feel at home. Practising your introduction can help you come across as confident and friendly, which is exactly what they’re looking for.
✨Tip Number 3
Show off your multitasking skills! In a fast-paced environment like this, being organised is key. Think of examples from your past experiences where you juggled multiple tasks successfully. This will demonstrate your ability to handle the busy nature of the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a nice touch that shows you care and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Receptionist, The Wild Rabbit in Chipping Norton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application specifically for The Wild Rabbit. Highlight your relevant experience in luxury hospitality and how it aligns with our values of warmth and professionalism.
Attention to Detail is Key: We love a keen eye for detail! Ensure your application is free from typos and errors. A polished application reflects the high standards we uphold at The Wild Rabbit.
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and get back to you quicker. We can’t wait to hear from you!
How to prepare for a job interview at Bamford Collection
✨Know the Brand
Before your interview, take some time to research The Wild Rabbit and the Bamford Collection. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
As a Receptionist, you'll need to communicate effectively and warmly with guests. Practice answering common interview questions out loud, focusing on clarity and professionalism. Consider role-playing with a friend to simulate the interview environment and get comfortable with articulating your thoughts.
✨Showcase Your Attention to Detail
In this role, precision is key. Be prepared to discuss specific examples from your past experiences where your attention to detail made a difference. Whether it was managing bookings or ensuring a guest's special request was met, highlight how your meticulous nature contributes to exceptional service.
✨Demonstrate Your Problem-Solving Skills
The ability to handle enquiries and special requests with composure is crucial. Think of scenarios where you successfully resolved issues or went above and beyond for a guest. Sharing these stories will illustrate your calmness under pressure and your commitment to providing a seamless experience.
