At a Glance
- Tasks: Deliver exceptional service to guests via calls, emails, and social media.
- Company: Join the Bamford Collection, a conscious lifestyle brand focused on people and planet.
- Benefits: Enjoy discounts, private medical insurance, pension scheme, and mental health support.
- Other info: Flexible shifts with opportunities for volunteering and career growth.
- Why this job: Be part of a team creating memorable guest experiences in a luxury environment.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 28700 - 28700 £ per year.
THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.
ABOUT THE ROLE
We are seeking a Guest Services Operator to join the Bamford Collection, delivering exceptional service and support to guests across our luxury hospitality, retail and wellness brands. As a central point of contact, you will manage inbound calls, email enquiries and social media messages, ensuring every interaction is handled with professionalism, efficiency and genuine care.
Using your excellent communication skills and attention to detail, you will manage bookings, guest enquiries and retail orders, delivering a seamless experience that reflects the Bamford Collection's commitment to outstanding service. This is an exciting opportunity for a highly organised, customer-focused individual who thrives in a fast-paced environment and is passionate about creating memorable guest experiences.
HOURS: 40 hours a week. We offer a range of shifts between 8am - 6:30pm Monday - Friday & 9am - 5:30pm Saturday-Sunday. Working 5 out of 7 days on a rota basis.
SALARY: £28,700 per annum.
LOCATION: Kingham, Oxfordshire.
RESPONSIBILITIES
- Guest Service: Deliver exceptional guest service by managing inbound calls and emails professionally, efficiently and within agreed service level agreements. Take ownership of guest enquiries, providing knowledgeable support and ensuring every interaction is resolved to the highest standard.
- Bookings & Order Management: Process bookings, enquiries, retail orders and guest requests accurately, maintaining excellent attention to detail. Develop a strong knowledge of the Bamford Collection's products, services and experiences to confidently support guests.
- Systems & Administration: Maintain accurate guest records across all systems, ensuring data integrity and compliance with internal procedures. Use Guest Services systems effectively to deliver a seamless and efficient customer experience.
- Collaboration & Continuous Improvement: Work closely with colleagues across the Bamford Collection to deliver a consistent and exceptional guest journey. Resolve guest queries with a proactive, solutions-focused approach, escalating issues where appropriate and contributing to the continuous improvement of Guest Services.
SKILLS YOU WILL BRING
- Previous customer service experience within hospitality, retail or a contact centre environment.
- Excellent verbal and written communication skills with a professional and customer-focused approach.
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- High attention to detail, accuracy and confidence using Microsoft Office and multiple systems.
- Proactive, solutions-focused and able to handle sensitive information with discretion and confidentiality.
- Friendly, professional and passionate about delivering exceptional guest service.
- Calm, resilient and organised, with excellent attention to detail.
- Collaborative team player who takes initiative and builds positive relationships across the business.
PERKS AND BENEFITS
- Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day one.
- Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
- Private Medical: We offer subsidised private medical insurance through Bupa.
- Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
- Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
- Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.
Guest Services Operator in Chipping Norton employer: Bamford Collection
Bamford is an exceptional employer that prioritises the well-being of its employees and the planet, offering a unique opportunity to lead a luxury retail store in the serene setting of Daylesford Organic Farm. With a strong commitment to personal development, employees benefit from comprehensive training, generous discounts, and a supportive work culture that values mindfulness and craftsmanship. The company fosters a collaborative environment where team members can thrive, build meaningful client relationships, and contribute to a brand that embodies conscious luxury.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Operator in Chipping Norton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bamford Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bamford Collection
Don't be shy about reaching out to Bamford Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Operator in Chipping Norton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bamford Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bamford Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
