Regional Services Manager

Purpose of Post:

To construct, control and facilitate the provision of a high quality after sales service to the Wrights customer base and be instrumental in Wrightbus becoming established as the preferred supplier of bus products.

Key Tasks:

• Management and ongoing development of aftersales service support.
• Act as the interface between Wrightbus and the customer.
• Delivery of high-quality technical support service to our customer base and ensure that all tech-nical (and parts) issues are dealt with in a timely and professional manner.
• Ensure that all vehicle availability targets are met, and that vehicle downtime is kept to industry minimum levels.
• Manage all manufacturer warranty and campaign claims that are processed within the correct timescale.
• Ensure chassis and body stock, required to support vehicles, is continuously monitored and the stock requirements are reported.
• Manage parts stocks, including Impress are professionally stored, monitored, and controlled.
• Ensure all parts queries are expedited in a timely and professional manner.
• Continuous analysis of system data and field service issues collected from in service customer vehicles and feedback of key product issues to Product Development.
• Support Product Development regarding the ongoing refinement of vehicle parameters, capabili-ties, and customer intentions for vehicles.
• Implement the required support mechanisms for new products and technologies.
• Promote the sale of All Service One product with our customer base and identify new opportunities for development.
• Prepare for and attend service meetings with customers as required.
• Compile and issue a daily VOR status report for our key customers as well as manage the daily tasks undertaken by our Mobile Support Engineers.
• Liaise with Tier 1 suppliers to ensure vehicles are repaired in a timely manner.
• To undertake any other duties as required.

The RSM as a leader within our organisation will also be required to:

• Ensure that you treat those with whom they come into contact in a courteous and respectful manner in accordance with the Dignity at Work Procedure.
• Wrightbus is committed to equality of opportunity and to selection based on merit. You are required to adhere to and promote the Equal Opportunities Policy throughout the course of your employment.
• You must maintain high standards of personal accountability. You must follow the training re-ceived when using any work items Wrightbus has provided.
• You must co-operate with others on health and safety and not interfere with, or misuse, any-thing provided for their health, safety, or welfare.
• You must take care of your own health and safety and that of people who may be affected by what you do (or do not do).
• You must comply with the no smoking policy.
• Staying away from home on occasions will be necessary to meet the requirements of the role.

Essential Criteria:

• NVQ Level 3/City and Guilds parts, 1, 2, and 3 in Vehicle Engineering or equivalent. OR at least 5 years experience in a similar role in bus or automotive industry.
• GCSE Grade C or above in English and Maths (or equivalent).
• Experienced in the bus industry with a sound knowledge of bus engineering. Proven experience in managing field-based staff / contractors.
• Knowledge in organising / coordinating cam-paign reworks. Experience in compiling and submitting reports.
• Experience in meeting with customers / project partners. Extensive experience in providing technical training to customer representatives, on either a formal or informal basis.
• Body and Chassis experience, Electrical experience and ability to read electrical drawings / node schedules ect.
• Multiplex, Xentry, Wabco systems experience.
• Ability to meet and exceed targets in all areas of the business including productivity, quality, revenue, cost etc.
• Strong technical background with the ability to diagnose and repair faults efficiently and effectively.
• Excellent people management skills. Strong communication skills.

Desirable Certifications:

• HND / HNC or equivalent in Motor Vehicle Management.

This job description provides guidelines for the Regional Service Manager and may evolve in line with organisational needs and changes. Wrightbus is committed to equality of opportunity and merit-based selection, fostering an environment where diversity and inclusion are valued.

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