At a Glance
- Tasks: Lead and enhance aftersales service for Wrightbus, ensuring top-notch support and customer satisfaction.
- Company: Wrightbus is a leading supplier of bus products, committed to quality and innovation.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Other info: Wrightbus values equality and inclusion, fostering a respectful workplace culture.
- Why this job: Join a diverse team focused on excellence and making a real impact in the bus industry.
- Qualifications: NVQ Level 3 or equivalent experience in vehicle engineering; strong technical and people management skills required.
The predicted salary is between 36000 - 60000 £ per year.
Purpose of Post:
- To construct, control and facilitate the provision of a high quality after sales service to the Wrights customer base and be instrumental in Wrightbus becoming established as the preferred supplier of bus products.
- Management and ongoing development of aftersales service support.
- Act as the interface between Wrightbus and the customer.
- Delivery of high-quality technical support service to our customer base and ensure that all tech-nical (and parts) issues are dealt with in a timely and professional manner.
- Ensure that all vehicle availability targets are met, and that vehicle downtime is kept to industry minimum levels.
- Manage all manufacturer warranty and campaign claims that are processed within the correct timescale.
- Continuous analysis of system data and field service issues collected from in service customer vehicles and feedback of key product issues to Product Development.
- Support Product Development regarding the ongoing refinement of vehicle parameters, capabili-ties, and customer intentions for vehicles.
- Implement the required support mechanisms for new products and technologies.
- Compile and issue a daily VOR status report for our key customers as well as manage the daily tasks undertaken by our Mobile Support Engineers.
- Liaise with Tier 1 suppliers to ensure vehicles are repaired in a timely manner.
- To undertake any other duties as required.
- This job description provides guidelines for the Regional Service Manager and may evolve in line with organisational needs and changes. Wrightbus is committed to equality of opportunity and merit-based selection, fostering an environment where diversity and inclusion are valued. The RSM as a leader within our organisation will also be required to:
- Ensure that you treat those with whom they come into contact in a courteous and respectful manner in accordance with the Dignity at Work Procedure.
- Essential Criteria:
- NVQ Level 3/City and Guilds parts, 1, 2, and 3 in Vehicle Engineering or equivalent. OR at least 5 years experience in a similar role in bus or automotive industry.
- GCSE Grade C or above in English and Maths (or equivalent).
- Experienced in the bus industry with a sound knowledge of bus engineering. Proven experience in managing field-based staff / contractors.
- Knowledge in organising / coordinating cam-paign reworks. Experience in compiling and submitting reports.
- Experience in meeting with customers / project partners. Extensive experience in providing technical training to customer representatives, on either a formal or informal basis.
- Body and Chassis experience, Electrical experience and ability to read electrical drawings / node schedules ect.
- Multiplex, Xentry, Wabco systems experience.
- Ability to meet and exceed targets in all areas of the business including productivity, quality, revenue, cost etc.
- Strong technical background with the ability to diagnose and repair faults efficiently and effectively.
- Excellent people management skills. Strong communication skills.
- HND / HNC or equivalent in Motor Vehicle Management.
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Regional Service Manager in Wolverhampton employer: Bamford Bus Company Limited
Wrightbus is an exceptional employer that prioritises the development of its employees while fostering a collaborative and inclusive work culture. As a Regional Service Manager, you will benefit from comprehensive training opportunities, a supportive team environment, and the chance to make a significant impact in the bus industry. Located in a vibrant community, Wrightbus offers a unique opportunity to contribute to innovative transport solutions while enjoying a fulfilling career.
Contact Details:
Bamford Bus Company Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Regional Service Manager in Wolverhampton
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We think you need these skills to ace Regional Service Manager in Wolverhampton
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Bamford Bus Company Limited, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
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How to prepare for a job interview at Bamford Bus Company Limited
✨Know Your Logistics Basics
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