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- Tasks: Lead and enhance aftersales service for Wrightbus, ensuring top-notch support and customer satisfaction.
- Company: Wrightbus is a leading supplier of bus products, committed to quality and innovation.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Other info: Wrightbus values equality and inclusion, fostering a respectful workplace culture.
- Why this job: Join a diverse team focused on excellence and making a real impact in the bus industry.
- Qualifications: NVQ Level 3 or equivalent experience in vehicle engineering; strong technical and people management skills required.
The predicted salary is between 36000 - 60000 £ per year.
Purpose of Post:
- To construct, control and facilitate the provision of a high quality after sales service to the Wrights customer base and be instrumental in Wrightbus becoming established as the preferred supplier of bus products.
Key Tasks:
- Management and ongoing development of aftersales service support.
- Act as the interface between Wrightbus and the customer.
- Delivery of high-quality technical support service to our customer base and ensure that all tech-nical (and parts) issues are dealt with in a timely and professional manner.
- Ensure that all vehicle availability targets are met, and that vehicle downtime is kept to industry minimum levels.
- Manage all manufacturer warranty and campaign claims that are processed within the correct timescale.
- Continuous analysis of system data and field service issues collected from in service customer vehicles and feedback of key product issues to Product Development.
- Support Product Development regarding the ongoing refinement of vehicle parameters, capabili-ties, and customer intentions for vehicles.
- Implement the required support mechanisms for new products and technologies.
- Compile and issue a daily VOR status report for our key customers as well as manage the daily tasks undertaken by our Mobile Support Engineers.
- Liaise with Tier 1 suppliers to ensure vehicles are repaired in a timely manner.
- To undertake any other duties as required.
General Role Expectations:
- This job description provides guidelines for the Regional Service Manager and may evolve in line with organisational needs and changes. Wrightbus is committed to equality of opportunity and merit-based selection, fostering an environment where diversity and inclusion are valued. The RSM as a leader within our organisation will also be required to:
- Ensure that you treat those with whom they come into contact in a courteous and respectful manner in accordance with the Dignity at Work Procedure.
- Essential Criteria:
- NVQ Level 3/City and Guilds parts, 1, 2, and 3 in Vehicle Engineering or equivalent. OR at least 5 years experience in a similar role in bus or automotive industry.
- GCSE Grade C or above in English and Maths (or equivalent).
- Experienced in the bus industry with a sound knowledge of bus engineering. Proven experience in managing field-based staff / contractors.
- Knowledge in organising / coordinating cam-paign reworks. Experience in compiling and submitting reports.
- Experience in meeting with customers / project partners. Extensive experience in providing technical training to customer representatives, on either a formal or informal basis.
- Body and Chassis experience, Electrical experience and ability to read electrical drawings / node schedules ect.
- Multiplex, Xentry, Wabco systems experience.
- Ability to meet and exceed targets in all areas of the business including productivity, quality, revenue, cost etc.
- Strong technical background with the ability to diagnose and repair faults efficiently and effectively.
- Excellent people management skills. Strong communication skills.
Desirable Criteria:
- HND / HNC or equivalent in Motor Vehicle Management.
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Regional Service Manager employer: Bamford Bus Company Limited
Contact Detail:
Bamford Bus Company Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Service Manager
✨Tip Number 1
Network with professionals in the bus and automotive industry. Attend industry events, join relevant online forums, and connect with people on LinkedIn who work at Wrightbus or similar companies. This can help you gain insights into the company culture and potentially get a referral.
✨Tip Number 2
Familiarise yourself with the latest technologies and systems used in the bus industry, such as Multiplex and Wabco systems. Being knowledgeable about these will not only boost your confidence but also demonstrate your commitment to staying current in the field.
✨Tip Number 3
Prepare for potential interviews by practising answers to common questions related to aftersales service management and technical support. Think of specific examples from your past experience that showcase your problem-solving skills and ability to manage teams effectively.
✨Tip Number 4
Research Wrightbus thoroughly, including their products, values, and recent developments. Understanding their mission and how you can contribute to their goals will help you stand out as a candidate who is genuinely interested in the role.
We think you need these skills to ace Regional Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the bus or automotive industry. Emphasise your technical skills, management experience, and any specific qualifications like NVQ Level 3 or City and Guilds certifications.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Regional Service Manager role at Wrightbus. Mention how your background aligns with their requirements, particularly your experience in managing field-based staff and providing technical support.
Showcase Relevant Experience: When detailing your work history, focus on achievements that demonstrate your ability to meet targets in productivity, quality, and customer satisfaction. Use specific examples to illustrate your problem-solving skills and technical expertise.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Regional Service Manager position.
How to prepare for a job interview at Bamford Bus Company Limited
✨Showcase Your Technical Knowledge
As a Regional Service Manager, you'll need to demonstrate a strong understanding of bus engineering and technical support. Be prepared to discuss your experience with vehicle engineering, fault diagnosis, and any relevant systems like Multiplex or Wabco. Highlight specific examples where you've successfully resolved technical issues.
✨Emphasise People Management Skills
This role requires excellent people management skills. Share experiences where you've effectively managed field-based staff or contractors. Discuss how you motivate teams, handle conflicts, and ensure high-quality service delivery to customers.
✨Prepare for Customer Interaction Scenarios
Since the position involves acting as the interface between the company and its customers, be ready to discuss how you've handled customer relationships in the past. Prepare examples of how you've addressed customer concerns, provided training, or improved service based on customer feedback.
✨Demonstrate Your Analytical Skills
The role involves continuous analysis of system data and field service issues. Be prepared to talk about how you've used data to drive improvements in service delivery or product development. Discuss any tools or methods you've used to analyse performance metrics and implement changes.