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For Companies At a Glance
- Tasks: Diagnose and repair vehicle faults while providing top-notch customer support.
- Company: Join Wrightbus, a leader in zero-emission transport solutions.
- Benefits: Company van, professional development, health scheme, and flexible hours.
- Why this job: Be part of a team shaping the future of sustainable mobility.
- Qualifications: NVQ Level 3 in Heavy Vehicle or equivalent with relevant experience.
- Other info: Opportunities for travel and career progression in a dynamic environment.
We reserve the right to close this vacancy early if we receive sufficient applications from suitably qualified and experienced candidates. We therefore encourage early applications.
Position: Mobile Support Engineer
Location: London
Hours: 38 hours per week
Schedule: 5 days per week, day shift
Shift Pattern: Tuesday to Saturday
Wrightbus is a fast-paced, high-growth company at the forefront of zero-emission transport solutions. We're looking for skilled and motivated Mobile Service Engineers to deliver exceptional aftersales support to our customers across the UK and beyond. This is a customer-facing role where you'll be instrumental in ensuring Wrightbus remains the preferred supplier through the delivery of world-class service.
What You'll Do
As a Mobile Service Engineer, you'll be the primary point of contact for customers, resolving vehicle faults efficiently and professionally. You'll build strong relationships, offer expert advice, and ensure technical issues are resolved with minimal disruption.
Key responsibilities include:
- Diagnosing mechanical and electrical faults using advanced diagnostic tools and Wrightbus manuals.
- Performing warranty and campaign repairs in line with company procedures.
- Communicating root cause analysis and repair estimates to the Parts & Service Team.
- Promoting Wrightbus parts and services to customers.
- Maintaining accurate records and ensuring compliance with audit standards.
- Supporting customers on-site and at various locations as required.
- Participating in ongoing training, including factory-based and EV/Hydrogen systems.
What We're Looking For
- NVQ Level 3 / City & Guilds in Heavy Vehicle or PSV Engineering (or equivalent).
- Minimum 1 year experience in a heavy vehicle/PSV environment, dealership, or fleet.
- Strong mechanical and technical skills with the ability to diagnose and repair faults effectively.
- Flexibility to work weekend or alternative shifts on a rota basis.
Why Join Wrightbus?
We offer a comprehensive package designed to support your career and wellbeing:
- Company van (insured, taxed, and fuel covered)
- Paid from the moment you leave home
- Opportunities to work across the UK, Europe, and Asia
- Professional development including EV & Hydrogen training
- IT and diagnostic equipment provided
- Work with leading operators across the UK
- Discretionary bonus scheme
- Life insurance
- Medicash health scheme
- Discounts with major retailers
- Career progression pathways
- Flexitime options
Ready to drive the future of transport? Apply now and become part of a team that's shaping the next generation of sustainable mobility.
Mobile Support Engineer- Day Shift (Tue-Sat) employer: Bamford Bus Company Limited
Contact Detail:
Bamford Bus Company Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Support Engineer- Day Shift (Tue-Sat)
✨Tip Number 1
Get to know the company inside out! Research Wrightbus and their zero-emission transport solutions. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to mobile support engineering. Think about how you’d handle specific scenarios, especially those involving customer service and technical troubleshooting.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Wrightbus.
We think you need these skills to ace Mobile Support Engineer- Day Shift (Tue-Sat)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about becoming a Mobile Support Engineer and how you can contribute to our mission at Wrightbus.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your relevant experience in heavy vehicle or PSV engineering, and don’t forget to mention any specific skills that match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and experiences.
Apply Early: Don’t wait until the last minute to submit your application! We might close the vacancy early if we find the right candidates, so get your application in through our website as soon as you can.
How to prepare for a job interview at Bamford Bus Company Limited
✨Know Your Stuff
Make sure you brush up on your mechanical and electrical knowledge, especially related to heavy vehicles and PSVs. Familiarise yourself with diagnostic tools and Wrightbus manuals, as you'll likely be asked about your experience diagnosing faults during the interview.
✨Showcase Your Customer Skills
Since this role is customer-facing, be prepared to discuss how you've built strong relationships with clients in the past. Think of examples where you resolved issues efficiently and professionally, as this will demonstrate your ability to deliver world-class service.
✨Be Ready for Technical Questions
Expect some technical questions that test your problem-solving skills. Prepare to explain your thought process when diagnosing faults or performing repairs. This will show that you can think on your feet and handle the challenges of the job.
✨Highlight Your Flexibility
Wrightbus values flexibility, so be ready to discuss your availability for weekend shifts or alternative schedules. Share any previous experiences where you adapted to changing work patterns, as this will highlight your commitment to the role.
