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- Tasks: Lead customer support processes and ensure top-notch technical assistance for clients.
- Company: Join Wrightbus, Europe's fastest-growing bus manufacturer, known for innovation and sustainability.
- Benefits: Enjoy competitive pay, professional growth, flexitime, and discounts with local businesses.
- Why this job: Be part of a collaborative culture focused on customer satisfaction and environmental impact.
- Qualifications: Engineering degree preferred; 10 years in engineering and customer support, ideally in the bus industry.
- Other info: Opportunity to work in a dynamic environment with a commitment to continuous improvement.
The predicted salary is between 43200 - 72000 £ per year.
Wrightbus is the fastest growing manufacturing company in Europe and a leader in the bus and coach industry, renowned for its innovation, quality, and commitment to sustainability. We are dedicated to providing exceptional customer service and support to our clients worldwide.
The Customer Support Engineer will lead and manage the engineering customer support process, ensuring the highest level of technical support for our customers. This role requires a strategic thinker with strong leadership skills and a deep understanding of engineering principles and customer service excellence.
Key Responsibilities:- Lead and manage the engineering customer support process.
- Develop and implement customer support strategies, policies, and procedures to ensure timely and effective resolution of customer issues.
- Collaborate with cross-functional teams, including engineering, All Service One, and sales, to address customer concerns and improve product quality and reliability.
- Monitor and analyze customer feedback and support metrics to identify trends and areas for improvement.
- Drive continuous improvement initiatives to enhance customer satisfaction and support efficiency.
- Ensure compliance with industry standards, regulations, and company policies.
- Provide technical expertise and support to customers, addressing complex engineering issues and offering solutions.
- Develop and maintain strong relationships with key customers, acting as the primary point of contact for engineering support.
- Prepare and present reports on customer support performance and initiatives to senior management.
- Engineering Qualification; degree preferred.
- Minimum of 10 years of experience in engineering and customer support roles, with at least 5 years in the bus industry.
- Strong technical knowledge of engineering principles and practices.
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to develop and implement customer support strategies and initiatives.
- Experience with data analysis and performance metrics.
- Strong problem-solving and decision-making abilities.
- Ability to work effectively in a fast-paced, dynamic environment.
- Knowledge of the automotive or transportation industry is a plus.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and innovative work environment.
- Commitment to sustainability and making a positive impact on the environment.
- Life Insurance
- Medicash scheme
- Discount with local businesses e.g. Galgorm Spa Resort and McAtamneys.
- Free car parking
- Canteen
- Career progression
- Professional development
- Flexitime
Customer Support Engineer in Oxford employer: Bamford Bus Company Limited
Contact Detail:
Bamford Bus Company Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer in Oxford
✨Tip Number 1
Familiarise yourself with Wrightbus and their commitment to sustainability. Understanding their values and mission will help you align your answers during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Network with current or former employees of Wrightbus on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your leadership skills and problem-solving abilities. Highlighting relevant scenarios where you've successfully managed customer support processes will set you apart.
✨Tip Number 4
Stay updated on the latest trends in the bus and coach industry, especially regarding engineering innovations. Being knowledgeable about current developments will not only impress your interviewers but also show your passion for the field.
We think you need these skills to ace Customer Support Engineer in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in engineering and customer support, particularly within the bus or automotive industry. Emphasise your leadership skills and any specific achievements that demonstrate your ability to manage customer support processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and engineering. Mention how your background aligns with Wrightbus's commitment to innovation and sustainability, and provide examples of how you've successfully resolved complex customer issues in the past.
Highlight Relevant Skills: In your application, clearly outline your technical knowledge and problem-solving abilities. Discuss your experience with data analysis and performance metrics, as these are crucial for the role. Use specific examples to illustrate your skills.
Showcase Continuous Improvement Initiatives: Mention any initiatives you've led that improved customer satisfaction or support efficiency. This could include developing new strategies or policies. Demonstrating your proactive approach will resonate well with Wrightbus's focus on continuous improvement.
How to prepare for a job interview at Bamford Bus Company Limited
✨Showcase Your Technical Expertise
As a Customer Support Engineer, you'll need to demonstrate your strong technical knowledge of engineering principles. Be prepared to discuss specific engineering challenges you've faced and how you resolved them, especially in the bus industry.
✨Highlight Leadership Skills
This role requires excellent leadership abilities. Share examples of how you've successfully led teams or projects in the past, particularly in customer support settings. Emphasise your experience in developing and implementing strategies that improved customer satisfaction.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about complex engineering issues and how you would approach solving them. Prepare some real-life scenarios where you had to think critically and make decisions under pressure, showcasing your problem-solving skills.
✨Demonstrate Your Collaborative Spirit
Wrightbus values collaboration across teams. Be ready to discuss how you've worked with cross-functional teams in the past, particularly in addressing customer concerns and improving product quality. Highlight any successful initiatives that resulted from teamwork.
