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For Companies At a Glance
- Tasks: Lead customer relations and drive growth strategies for BAM FM.
- Company: Join BAM, a leading construction company focused on sustainability.
- Benefits: Competitive salary, flexible working, healthcare, and generous holiday allowance.
- Why this job: Shape the future of customer engagement and make a real impact.
- Qualifications: Experience in business development and strong relationship management skills.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
BAM UK & Ireland is recruiting a Head of Customer Relations to join the Facilities Management team. The Head of Customer Relations will lead BAM FM's customer growth and engagement strategy, strengthening our market presence and driving sustainable expansion across public and private sectors. This role builds high-value relationships with clients, internal stakeholders, and industry partners to proactively shape demand and convert engagement into long-term FM contracts and projects. It plays a pivotal role in positioning BAM FM as a trusted, innovative, and strategic service provider.
Location: Flexible / Hybrid requiring national travel. BAM offers a flexible working policy.
Market & Opportunity Development
- Lead proactive market intelligence to identify emerging trends, future customer needs, and new opportunities outside existing frameworks.
- Build and maintain a diversified pipeline of public and private sector prospects, ensuring accuracy and transparency through the CRM system.
- Develop strategic opportunity plans that support sustainable, profitable growth for BAM FM.
Client & Stakeholder Engagement
- Act as the senior point of contact for strategic clients, consultants, and key partners, establishing trusted, long-term relationships.
- Create and embed governance structures that support consistent, high-quality customer engagement and account management.
- Represent BAM FM at industry events, forums, and networking opportunities to enhance brand visibility and influence.
Business Growth & Bid Support
- Drive conversion of qualified opportunities into awarded projects and FM contracts, ensuring alignment with commercial and operational priorities.
- Support the development of innovative, customer-focused bids, proposals, and presentations.
- Collaborate closely with wider FM team to ensure compelling, compliant, and value-driven submissions.
Insight, Reporting & Continuous Improvement
- Monitor and interpret market trends to identify new sectors, solutions, and competitive advantages.
- Drive continuous improvement in customer experience through feedback, intelligence, and structured governance.
- Provide accurate reporting on pipeline progress, conversion rates, and client engagement activity.
Internal Strategic Client Engagement
- Build strong relationships with key internal stakeholders across regions and functions.
- Maintain clear engagement plans, ensuring regular, high-quality touchpoints.
- Use CRM to share client insights, update contacts, and track engagement activity.
- Coordinate internal referrals and ensure seamless handover between teams.
What's in it for you?
- Competitive salary
- Company car/car allowance/travel allowance
- A wide range of family-friendly policies
- 8% matched pension contributions
- Private healthcare
- Life assurance
- 26 days holiday
- 2 wellbeing days
- 1 volunteering day
- Personal and professional development
This leadership position offers an exceptional opportunity to shape BAM FM's future growth trajectory. The role is suited to a strategic, forward-thinking individual passionate about building relationships, winning work, and delivering innovative solutions that add value for our clients and the organisation.
Experience & Skills
- Proven track record in business development, customer relationship management, or strategic account leadership within FM or related sectors.
- Strong commercial acumen with the ability to shape value propositions and influence decision-making at senior levels.
- Exceptional networking and communication skills, with confidence engaging at executive and board level.
- Ability to manage complex stakeholder environments and convert strategic opportunities into tangible outcomes.
- Competent in using CRM systems and data insights to support forecasting, reporting, and decision-making.
Competencies
- Proactive Leadership: Anticipates market changes, identifies future opportunities, and takes decisive action to strengthen BAM FM's position.
- Relationship Management: Builds trusted, long-term partnerships with clients, consultants, and internal stakeholders.
- Results Orientation: Drives measurable commercial outcomes, focusing on profitable growth and conversion.
- Brand Advocacy: Represents the organisation with professionalism, integrity, and enthusiasm, enhancing BAM FM's external visibility.
Success Metrics
- Commercial Performance: Gross margin delivery, pipeline growth, opportunity conversion, bid success rate.
- Customer Engagement & Brand: Number and quality of strategic engagements, industry event participation, volume of opportunities generated from new channels, impact of brand-building activities.
- Strategic Contribution: Expansion into new sectors, improved governance across key accounts, strengthened customer satisfaction and retention.
About BAM: Building a sustainable tomorrow. That’s our mission and our promise at BAM. It’s how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe. We strive to create an environment where everybody feels welcome and valued. We’re on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.
The application process
BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you.
Head of Customer Relations employer: BAM
Contact Detail:
BAM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Relations
✨Tip Number 1
Network like a pro! Attend industry events and forums where you can meet potential clients and partners. Remember, it’s all about building those long-term relationships that can lead to future opportunities.
✨Tip Number 2
Be proactive in your approach. Don’t just wait for opportunities to come to you; identify emerging trends and reach out to potential clients with tailored solutions that meet their needs. Show them you’re the one they need!
✨Tip Number 3
Use your CRM like a champ! Keep track of your interactions and insights about clients. This will help you maintain strong relationships and ensure you’re always on top of your game when it comes to client engagement.
✨Tip Number 4
Don’t forget to showcase your successes! When you land a project or win a contract, share that news. It not only boosts your credibility but also enhances BAM FM's visibility in the market. Let’s make our achievements known!
We think you need these skills to ace Head of Customer Relations
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Customer Relations role. Highlight your experience in business development and customer relationship management, as these are key to what we’re looking for at BAM.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven growth or improved customer engagement in previous roles. We love seeing measurable outcomes that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your professional achievements. Share your passion for building relationships and delivering innovative solutions.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it reaches the right people quickly. Plus, it’s super easy!
How to prepare for a job interview at BAM
✨Know Your Stuff
Before the interview, dive deep into BAM's mission and values. Understand their approach to customer relations and how they position themselves in the market. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Relationships
Prepare examples of how you've built and maintained strong relationships in previous roles. Highlight specific instances where your networking skills led to successful outcomes. BAM is looking for someone who can foster long-term partnerships, so make sure to emphasise your experience in this area.
✨Be Data-Driven
Familiarise yourself with CRM systems and be ready to discuss how you've used data insights to drive business growth. BAM values candidates who can leverage analytics for decision-making, so come prepared with examples of how you've successfully used data in past roles.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your understanding of the role and the industry. Inquire about BAM's future growth strategies or how they measure success in customer engagement. This shows you're not just interested in the job, but also in contributing to the company's vision.
