At a Glance
- Tasks: Lead a dynamic team in managing plant and equipment operations for top-notch service delivery.
- Company: Join BAM, a leading construction company committed to building a sustainable future.
- Benefits: Enjoy a competitive salary and a comprehensive benefits package.
- Other info: Be part of an inclusive culture that values diversity and promotes career growth.
- Why this job: Make a real impact by driving excellence in customer service and operational performance.
- Qualifications: Proven leadership skills and experience in plant hire or engineering management.
The predicted salary is between 40000 - 50000 £ per year.
BAM Site Solutions are looking to recruit a Service Manager Plant & Equipment to be based in Wellingborough. Leading a team within Hire Operations, the role will oversee all day-to-day operational activities of a busy workshop internally and externally. Working within the Hire Operations Team to continually improve our safety, systems, processes and provide continued training and product knowledge. Continue to drive our endeavour for excellence in customer service and support our growing client and site portfolio.
Making Possible
- Lead, motivate and develop the Service Network team, delivering daily briefings to maximise performance and efficiency.
- Build and maintain strong customer and supply chain relationships, ensuring service level agreements (SLAs) are achieved.
- Manage service schedules for plant across depots and customer sites, ensuring inspections, servicing and compliance requirements are met.
- Oversee the day-to-day asset management of plant within ACC, including adding new assets and maintaining accurate records.
- Monitor plant breakdowns, maintain AF14 records and identify opportunities to improve service delivery and operational performance.
- Ensure customer orders are delivered efficiently, resolving complaints and service issues promptly to exceed customer expectations.
- Work closely with the Depot Manager and Finance team to ensure supplier accounts meet financial, operational and health and safety requirements.
- Promote continuous improvement by identifying innovative ways of working and implementing best industry practices.
- Lead health and safety activities, including workplace risk assessments, action plans, toolbox talks and quarterly team briefings.
- Monitor team performance against operational, financial and customer service targets, ensuring objectives and deadlines are achieved.
What do you bring to the role?
- Leadership and team management
- Organisation and planning
- Communication skills
- Problem solving
- Customer focus
- Commercial awareness
- IT systems knowledge
- Plant hire operations
- Health & Safety legislation
- Maintenance planning
- SLA management
- Continuous improvement
- Management experience in plant hire or engineering
- Workshop or fleet management
- Delivering KPIs and SLA performance
- Supplier management
- Compliance and safety systems
Qualifications
- Technical qualification desirable
- IOSH desirable
- Full UK Driving Licence
- Management qualification desirable
About BAM
Building a sustainable tomorrow. That’s our mission and our promise at BAM. It’s how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe. We strive to create an environment where everybody feels welcome and valued. We’re on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.
The application process
BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager Plant & Equipment in Wellingborough
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like BAM UK & Ireland, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Service Manager Plant & Equipment at BAM UK & Ireland.
We think you need these skills to ace Service Manager Plant & Equipment in Wellingborough
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at BAM UK & Ireland
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
