Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support school and commercial projects by managing tasks and liaising with teams.
- Company: BAM FM is a forward-thinking organisation focused on sustainability and community building.
- Benefits: Enjoy a competitive salary, personal growth opportunities, and a diverse work environment.
- Why this job: Join a dynamic team dedicated to making a positive impact and building a sustainable future.
- Qualifications: Strong communication skills, IT literacy, and a positive attitude are essential.
- Other info: This role requires an enhanced Disclosure and Barring Service check.
The predicted salary is between 24000 - 36000 £ per year.
BAM FM is recruiting a Helpdesk Operator on a full time, permanent basis to support school and commercial projects in the South West, based at Blaise High School, Bristol. This is working 37.5 hours per week, Monday - Friday, starting between 7.30am and 9am and finishing between 4.30pm and 6.00pm.
Your mission:
- Issue reactive and planned tasks to site teams and monitor each task through to completion.
- Contact and chase sub-contractors for attendance and paperwork.
- Comply with strict contract SLA, ensuring that tasks are completed within agreed timescale.
- Monitor open tasks on a daily basis, chasing contractors and/or staff when required.
- Provide administration support to the projects ensuring notes are added to provide the latest update.
- Log bookings for internal and external clients.
- Be the first point of contact via telephone and e-mail for our clients.
- Liaising Purchase Orders Reactive and Planned.
Who are we looking for?
- A good telephone manner and excellent communication skills.
- Strong organisational skills.
- A positive and flexible approach to work.
- Must be IT literate and proficient in the use of Microsoft Office.
- Prior knowledge of Concept Evolution would be advantageous but not essential.
- The ability to work as part of a team.
- Will be required to undertake an enhanced Disclosure and Barring Service check.
What’s in it for you?
A challenging and continuously changing environment in a forward-thinking organisation. In addition to an attractive salary, we support further personal growth and development.
Your work environment:
People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial. We’re on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.
Who are we?
The art of building is about building for communities; it’s about building for life. Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar. Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day.
Our recruitment process, what you need to know?
BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you. DBS will be required for this role.
FM Helpdesk Operator employer: BAM UK & Ireland
Contact Detail:
BAM UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FM Helpdesk Operator
✨Tip Number 1
Familiarise yourself with the specific tasks mentioned in the job description, such as issuing reactive and planned tasks. Understanding these responsibilities will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your communication skills, especially over the phone and via email. Since you'll be the first point of contact for clients, showcasing your ability to communicate effectively can set you apart from other candidates.
✨Tip Number 3
Highlight any experience you have with task management or administration support. Being able to discuss how you've successfully managed similar responsibilities in the past will show that you're a great fit for the role.
✨Tip Number 4
If you have any familiarity with Microsoft Office or task management software like Concept Evolution, make sure to mention it. Even if it's not essential, showing your willingness to learn and adapt can impress the hiring team.
We think you need these skills to ace FM Helpdesk Operator
Some tips for your application 🫡
Understand the Role: Carefully read the job description for the FM Helpdesk Operator position. Make sure you understand the responsibilities and requirements, such as communication skills, IT literacy, and organisational abilities.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job description. Emphasise your communication skills, IT proficiency, and any experience with task management or customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills align with the job requirements and express your commitment to building a sustainable future.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at BAM UK & Ireland
✨Showcase Your Communication Skills
As a Helpdesk Operator, you'll be the first point of contact for clients. Make sure to demonstrate your excellent telephone manner and communication skills during the interview. Practice clear and concise responses to common questions.
✨Highlight Your Organisational Abilities
This role requires strong organisational skills to manage tasks effectively. Be prepared to discuss examples from your past experiences where you successfully organised multiple tasks or projects, ensuring timely completion.
✨Familiarise Yourself with Microsoft Office
Since proficiency in Microsoft Office is essential, brush up on your skills before the interview. Be ready to discuss how you've used these tools in previous roles, especially for logging bookings and providing administrative support.
✨Demonstrate Flexibility and Teamwork
BAM values a positive and flexible approach to work. Prepare to share instances where you've worked collaboratively in a team setting and adapted to changing circumstances, showcasing your ability to thrive in a dynamic environment.
