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- Tasks: Provide top-notch customer service, process orders, and resolve queries efficiently.
- Company: BAM Site Solutions is a leader in sustainable building solutions, committed to community and environmental impact.
- Benefits: Enjoy flexible working, 25 days holiday, gym subsidies, and a comprehensive benefits package.
- Why this job: Join a diverse team focused on sustainability and innovation while developing your skills in a supportive environment.
- Qualifications: GCSEs in English and Maths preferred; strong communication and IT skills are essential.
- Other info: BAM values inclusivity and encourages applicants from all backgrounds to apply.
The predicted salary is between 30000 - 42000 £ per year.
BAM Site Solutions is recruiting a Customer Service Coordinator to be based out of our Offices in Kilsyth. Working 37.5 hours per week Monday - Friday.
The Customer Service Coordinator provides an outstanding service to our clients through the Site Solutions Hub, processing hire and sales transactions efficiently, answering calls and assisting in the resolution of customer queries.
Your mission:- Preparation of customer quotations and orders accurately and efficiently ensuring a best in class customer experience through the BAM Site Solutions Hub.
- Provide an excellent service to customers and clients, ensuring prompt response to enquiries.
- Ensure transactions are processed efficiently with customers kept updated on progress.
- Developing strong relationships with our existing customer base, supporting their day to day requirements.
- Monitoring the web channels for hire and sales activity ensuring orders are processed in a timely manner.
- Support customer enquiries received by email and telephone ensuring a speedy resolution is provided with an excellent level of customer service.
- Developing a good working knowledge of our product range through training and continuous development.
- Assisting in the cross hire and purchasing of products from an agreed supplier database to fulfil customer requirements.
- Working with the Customer Service Manager and Customer Service Team Leader contributing to a positive customer experience through the sales hub.
- Various projects and associated administrative tasks to support the overall Customer Service team.
- Maintaining records and accurate electronic filing systems to meet the requirements of professional bodies and accreditations.
- Assist with the resolution of customer queries, coordinating with relevant departments.
- Ensure the customer systems are kept fully updated and track progress accordingly.
- Embed a culture of compliance to all UK and Ireland policies, targets, standards, and strategy in relation to safety, health, wellbeing, and sustainability.
- Actively promote and embed product innovation, expertise, and practice into the depots in conjunction with the Product Managers.
- Accountable for maintaining high standards of customer service and satisfaction.
- Responsible for processing day to day transactions through the customer service team, resolving client issues and maintaining a positive client relationship.
- Ensure timely communication and response to customer queries.
- Ensure customer systems are maintained to enable efficient progress of orders and queries.
- Assist in the implementation of improvements to enhance client service delivery.
We’re looking for a numerate, analytical, and detail-oriented individual who is diligent and motivated. The ideal candidate will have:
- GCSEs in English and Mathematics (or equivalent).
- Previous industry experience (advantageous but not essential).
- Good communication skills, both written and verbal.
- Strong attention to detail, ensuring accuracy and good numeracy skills.
- Good IT skills, with proficiency in Microsoft Office (Excel in particular).
In addition to an attractive salary we offer a significant benefits package, contributory pension, BUPA, life assurance, 25 days holiday (increases with length of service), holiday purchase scheme, gym subsidy and BAM social club membership. BAM operates a flexible working policy.
Your work environment:People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial.
We’re on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.
Be you! Join us today, so we can achieve amazing things together and build a sustainable tomorrow.
Who are we?The art of building is about building for communities; it’s about building for life. Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar.
Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day.
Our recruitment process, what you need to know?BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you.
Customer Service Coordinator employer: BAM UK & Ireland
Contact Detail:
BAM UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with BAM Site Solutions' products and services. Understanding their offerings will not only help you answer customer queries more effectively but also demonstrate your commitment to providing excellent service during the interview.
✨Tip Number 2
Practice your communication skills, both verbal and written. As a Customer Service Coordinator, you'll need to convey information clearly and efficiently, so consider role-playing common customer scenarios with a friend or family member.
✨Tip Number 3
Showcase your attention to detail by preparing for potential questions about how you handle customer complaints or errors in orders. Think of specific examples from your past experiences that highlight your problem-solving skills.
✨Tip Number 4
Research BAM's values and culture, particularly their focus on sustainability and inclusivity. Be ready to discuss how your personal values align with theirs, as this can set you apart as a candidate who truly fits within their team.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Coordinator role. Emphasise your communication skills, attention to detail, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to BAM's mission of building a sustainable tomorrow.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office, particularly Excel, as well as any analytical skills you possess. These are key attributes for the role and should be prominently featured.
Showcase Your Problem-Solving Abilities: Provide examples in your application of how you've successfully resolved customer queries or issues in previous roles. This will demonstrate your capability to handle the responsibilities of the Customer Service Coordinator effectively.
How to prepare for a job interview at BAM UK & Ireland
✨Know the Company Values
Familiarise yourself with BAM's values of sustainability, inclusivity, collaboration, reliability, and ownership. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission of building a sustainable tomorrow.
✨Demonstrate Customer Service Skills
Since the role focuses on providing excellent customer service, think of specific examples from your past experiences where you successfully resolved customer queries or built strong relationships with clients. Highlight your communication skills and attention to detail.
✨Showcase Your IT Proficiency
As good IT skills are essential for this role, especially in Microsoft Excel, be ready to discuss your experience with these tools. You might even want to mention any relevant projects or tasks where you used these skills effectively.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You could inquire about the team dynamics, opportunities for professional development, or how BAM measures success in customer service.
