Store Manager opportunity — Balzac Paris arrives in Marylebone!
Founded in Paris, Balzac Paris is a B Corp certified brand championing la mode à la parisienne —chic, timeless, and cleverly twisty with our signature \"Tradi-Barje\" spirit (a creative blend of traditional elegance and bold, playful touches). Dedicated to eco-responsibility, we craft high-quality, sustainable pieces designed to last. As we expand internationally, we are thrilled to bring our vibrant universe to London with the opening of our new flagship store in Marylebone.
The Store Manager reports directly to the Retail Director.
RESPONSIBILITIES :
1 - STORE MANAGEMENT & ANIMATION
- Comply with procedures and strategies established by management
- Deliver an exceptional customer experience while adhering to sales process steps
- Manage external service providers operating within the boutique
- Propose and implement in-store activations and promotional events to exceed targets
- Uphold and protect brand image and standards
- Train and coach the team (sales pitch, procedures, collections, materials, etc.)
- Ensure top-tier boutique presentation standards (visual merchandising, dress code compliance, etc.)
- Maintain store cleanliness, upkeep, and communal areas
2 - BUSINESS & COMMERCIAL MANAGEMENT
- Monitor sales and financial KPIs
- Understand the boutique’s P&L and respect budget constraints
- Proactively develop action plans to achieve sales targets
- Process daily/weekly bank deposits
- Produce weekly performance reports and establish action plans to optimize results
3 - HUMAN CAPITAL & PEOPLE MANAGEMENT
- Manage FTEs (Full-Time Equivalents) and adapt staffing based on operational needs
- Optimize team scheduling to prevent under- or overstaffing (leave management and approval)
- Identify hiring needs and liaise with the HR department
- Conduct recruitment interviews, onboarding, and offboarding in coordination with HR
- Submit payroll variables within the deadlines specified by management
- Create and optimize staff schedules
- Conduct monthly 1-on-1 check-ins with team members and track progress
- Set team and individual performance objectives
- Conduct annual performance reviews within required deadlines
- Intervene and alert the HR department regarding behavioral issues or policy breaches
- Allocate and adjust retail staff based on Balzac Paris events, priorities, and boutique needs
4 - STOCK MANAGEMENT
- Ensure stock levels are maintained, delivery schedules are adhered to and product rotation runs smoothly
- Supervise rolling stock-takes
- Ensure the seamless operation of the « Kiosque » service (click & collect, repairs, hot stamping, etc…).
5 - MANAGEMENT
- Celebrate and embrace differences
- Support creative energy
- Cultivate employee engagement
- Share enthusiasm
- Unlocking the power of the collective
Profile required
You are organized and possess excellent interpersonal skills. A true leader, you have a strong commercial drive, a results-oriented mindset, and a taste for teamwork.You have prior experience as a Store Manager within a high-end ready-to-wear brand.
REQUIRED SKILLS & QUALIFICATIONS :
Hard skills:
- Be familiar with and proficient in the following tools : Office Suite, Biron, Shopify…
- Managing and optimising stock
- Recruit and unite
- Mastering schedule management
- Mastering sales techniques
- Budget management and financial oversight
Soft skills:
- Strong attention to detail and rigor
- Excellent organizational skills
- Proactivity
- Solution-oriented mindset
- Agility and adaptability
- Strong communication skillsLeadership skills
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Store Manager (m/f) - Permanent Contract employer: Balzac Paris
Join a dynamic retail environment where your leadership and commercial acumen will thrive. We offer a supportive work culture that values diversity and fosters employee growth through training and development opportunities. Located in a vibrant area, our store provides a unique chance to engage with customers while maintaining high standards and exceeding performance targets.
