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- Tasks: Provide top-notch desktop support and solve tech issues in a fast-paced environment.
- Company: Join Balyasny Asset Management, a leading global hedge fund.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Be part of a dynamic team and enhance your tech skills while making an impact.
- Qualifications: 3-5 years of end-user support experience, strong communication, and problem-solving skills.
- Other info: Opportunity to work with cutting-edge technology and support diverse users globally.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Desktop Support Engineer role at Balyasny Asset Management L.P. Top global hedge fund seeks a talented, energetic self-starter for this position. Candidate must have 3-5 years’ experience supporting MS Windows Desktop/Server environments using the latest tools and concepts to provide exceptional service delivery across the enterprise. The optimal candidate will be process driven, have a diverse technology background, a desire to learn and become the best. A basic understanding of financial markets and trade lifecycles is a plus. The candidate must be an exceptional problem solver and a very strong communicator with the ability to multitask.
Responsibilities
- Provide global end-user and desktop support in a fast-paced environment (includes all offices, remote and executive leadership support)
- Office 365 applications and Windows 10/11 operating system support
- Microsoft Active Directory and Office 365 Exchange Online management
- Citrix Cloud/Microsoft Azure VDA/VDI platform management and support
- HP Workstation, HP Thin Client, Lenovo laptop management and support
- Cisco VoIP phones, Cisco Unified CM and Cisco Unity Connection Administration
- Mobile device (iOS, Android) support managed through MDM platform (Intune)
- Supporting video conferencing systems (Zoom, Neat, Poly)
- Supporting Market Data Applications (Bloomberg Anywhere/Terminal, etc.)
- Basic network troubleshooting (DNS, DHCP, network slowdowns, remote VPN/VDI connectivity problems, etc.)
- Consistently logging and monitoring service tickets to ensure fast, thorough resolution and documentation of every issue through JIRA Service Desk
- Office moves and build outs
- Device inventory and asset management
Qualifications & Requirements
- 3-5 years end-user support experience working within the financial industry
- Exceptional customer service with strong written and oral communication skills
- Strong drive and passion for technology and self-development
- Strong problem-solving skills, high attention to detail and quick to learn both user and system environments
- Ability to work independently and multitask
- Keen attention to detail, with commitment to follow through and follow-up
- Extensive understanding of desktop support standards and best practices including related hardware and software
- Experience supporting remote users and troubleshooting remote VPN/VDI connections
- Knowledge of PowerShell, scripting, automation, and packaging (Microsoft System Center Configuration Manager) is a plus
- Travel may be required across all office locations for coverage and/or initiatives
Seniority Level: Associate
Employment Type: Full-time
Job Function: Information Technology
Desktop Support Engineer employer: Balyasny Asset Management L.P.
Contact Detail:
Balyasny Asset Management L.P. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend tech meetups, and join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your tech projects and achievements. This is a great way to demonstrate your problem-solving abilities and passion for technology beyond just your CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to desktop support. We recommend doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your experience with MS Windows environments and any relevant tools you've used. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills: In your application, don’t just list your skills—give us examples of how you've solved problems in past roles. We love candidates who can think on their feet and tackle challenges head-on!
Communicate Clearly: Strong communication is key for this role. Make sure your written application is clear and concise. We appreciate candidates who can express their thoughts effectively, so let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Balyasny Asset Management L.P.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MS Windows Desktop/Server environments, Office 365, and any other tools mentioned in the job description. Being able to discuss your hands-on experience with these technologies will show that you're not just familiar but truly capable.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled tricky issues in the past. Think about times when you resolved a complex problem or improved a process. This will demonstrate your exceptional problem-solving abilities and your proactive approach.
✨Communicate Clearly and Confidently
Since strong communication skills are key for this role, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member to get comfortable explaining technical concepts in simple terms.
✨Understand the Financial Context
While it’s not mandatory, having a basic understanding of financial markets and trade lifecycles can set you apart. Do a bit of research on how technology supports these areas, so you can speak intelligently about how your role fits into the bigger picture.
