Business Administration Apprenticeship

Introduction

A role where every day brings new opportunities to make a difference. This role unique is the chance to combine your skills, creativity, and passion in a rewarding environment where your contribution truly matters. We aim to provide the guidance, experience and opportunities they need to build a successful career with us.

About the Employer

• Baltimore Group, supplies facilities management, maintenance, building services and consultancy including Estates Maintenance Mechanical & Electrical, Health & Safety, Cleaning & Environmental, Facilities Management, Fire Protection & Detection, Interior Fit-Out and Security Services
• Our head office is based in London though we operate on a nationwide basis. Ultimately, we care about the level of service we give, and we work with companies who care about the level of service they receive.
• Our philosophy is to build long-term partnerships, which result in strong and close relationships with all of our clients. We give a personal and consistent level of service that many larger organisations physically cannot deliver due to their size.
• All of our senior management are hands on and involved in the day-to-day running of the business. They are personally responsible for looking after every client and are therefore available at all times.
• Our excellent reputation has been built on our communication and good relationships with clients. We are professional, friendly, flexible and passionate about what we do.

What You'll Do

Main Purpose of Job

To assist operations supervisor with achieving contract deliverables through the co-ordinating of engineering resource, sourcing materials and making necessary access arrangements for the works. Managing the helpdesk phone/email in-hours for emergency reactive issues and client requests.

Key Responsibilities:

• To generate contractual work due monthly in advance through maintenance planner to be scheduled.
• Schedule engineering resource to allow for maximum efficiency and productivity.
• To issue purchase orders for materials ensuring that orders are receipted and distributed to engineers in time for scheduled works. Managing credits/returns where necessary.
• Assisting Contract Supervisor with the approval of Supplier invoices to ensure pending orders are approved for accounts to process.
• Check and approve engineer job cards daily and close down jobs, ensuring that linked variation quotes are raised if necessary and any issues highlighted are escalated to operations Supervisor.
• Answer the main helpdesk phone number during normal working hours within 4 rings where possible and log call out jobs on the system at time of issue.
• Manage and maintain the main helpdesk email inbox and ensure all client requests are logged on system (quote requests/call outs) or passed to the relevant department if necessary.
• Check in and out any Company Plant & Equipment to be held in office stores and ensure to report any noted defects to QHSE.
• Manage and allocate stock from office stores where possible to ensure items are only purchased where stock is not available.
• Ensure the updating of Customer/Site profiles on our system ensuring access codes/site notes are up to date.
• Arrange parking and access arrangements for scheduled works to allow for engineers to carry out their works.
• Manage office key log to ensure that client keys held are checked in and out.

Other Tasks :

• Filing and scanning where applicable.

Training Outcome

• We would hope to look at offering a full time position at the end of the apprenticeship based on performance etc.
• Salary would need to be confirmed once position is confirmed
• Training and professional development will take place during the apprenticeship

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Qualifications

• Essential - GCSE - English & maths - 4-9

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday.08.30 - 17.30, Monday - Thursday.08.30 - 14.30, Friday.1 hour lunch break each day.

Expected Duration: 1 Year 6 Months

Training Provider: BASINGSTOKE ITEC LIMITED