Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the council's Revenues and Benefits services, improving lives and tackling inequality.
- Company: Join a forward-thinking council dedicated to enhancing resident experiences in London.
- Benefits: Enjoy hybrid working, competitive pay, and a commitment to diversity and inclusion.
- Why this job: Make a real impact on residents' lives while driving transformation and innovation.
- Qualifications: 3+ years in local authority leadership with relevant qualifications and a passion for inclusivity.
- Other info: Immediate interviews available; apply now to be part of meaningful change!
Hybrid working
Initial 3 months
London Borough
£500-£550 PD (umbrella) Inside IR35
CVs are being reviewed immediately and interviews will be taking place in the week commencing ASAP.
Reporting into the Assistant Director for Environment & Resident Experience, you will be responsible for leading the council's Revenues, Benefits, and Tackling Inequality services. This pivotal role involves collecting over £340 million annually in income, overseeing the administration of £250 million in welfare benefits, and delivering services that directly improve residents' lives.
You will shape and lead the implementation of the Ethical Debt Collection Policy, develop the new Tackling Inequality model, and lead innovative work to integrate debt management with early intervention, welfare support, and resident empowerment.
Your role as Head of Revenues and Benefits:
- Lead Strategy and Operations for Council Tax, Business Rates, corporate debt recovery, and benefits administration.
- Champion a resident-first approach—making services more accessible, inclusive, and digitally enabled.
- Deliver on manifesto commitments, translate national policy into local action, and advise senior leaders and Members.
- Collaborate across departments, the voluntary sector, and external partners to co-design holistic, evidence-based support services.
- Drive transformation and continuous improvement—modernising processes, systems, and service culture.
- Be the council's lead expert on all matters relating to Revenues, Benefits, and Debt.
Your previous experience as Head of Revenues and Benefits:
- Qualifications in Institute of Rating, Revenues and Valuation modules.
- 3+ years of experience within a local authority at Head of Service level.
- A visionary and compassionate leader with proven experience managing large-scale services and complex budgets.
- A champion of inclusive services, with a deep understanding of the challenges faced by vulnerable residents.
- A skilled strategist, communicator, and negotiator—confident in advising senior leaders and working with elected Members.
- Demonstrable success in delivering operational savings, service redesign, and digital transformation.
- An IRRV-qualified professional with expert knowledge of revenues, benefits, and local authority finance frameworks.
- A valid DBS check will be required for this role.
If you’re interested in discussing this opportunity further or know someone who might be, please contact Josie Main or Nikki Smith at 0117 3137110 or apply today.
(We offer a senior referral scheme upon successful placement of your recommendation, so please get in touch.)
Our clients are committed to creating and maintaining a diverse workforce and do not discriminate based on any employee or applicant's characteristics. Recruitment decisions are based on experience and skills. Reasonable workplace adjustments will be supported during the application and hiring process.
Head of Revenues and Benefits employer: Baltimore Consulting
Contact Detail:
Baltimore Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Revenues and Benefits
✨Tip Number 1
Familiarise yourself with the latest trends and policies in local government finance, particularly around revenues and benefits. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in this field.
✨Tip Number 2
Network with professionals already working in local authorities or similar roles. Engaging with them can provide insights into the challenges they face and the skills that are most valued, which can be a great advantage when discussing your experience.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams or projects that align with the responsibilities of this role. Highlighting your leadership style and results-driven approach will resonate well with interviewers.
✨Tip Number 4
Showcase your understanding of ethical debt collection and inclusive service delivery. Being able to articulate your vision for these areas will set you apart as a candidate who is not just qualified, but also aligned with the council's values.
We think you need these skills to ace Head of Revenues and Benefits
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in revenues, benefits, and local authority services. Emphasise your leadership roles and any specific achievements that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your vision for the role. Discuss how your previous experience has prepared you to lead the council's Revenues and Benefits services and your commitment to tackling inequality.
Highlight Relevant Qualifications: Clearly list your qualifications, especially those related to the Institute of Rating, Revenues and Valuation modules. Mention any IRRV qualifications prominently as they are crucial for this role.
Showcase Leadership and Strategy Skills: In your application, provide examples of how you've successfully managed large-scale services and complex budgets. Highlight your strategic thinking and ability to drive transformation within an organisation.
How to prepare for a job interview at Baltimore Consulting
✨Understand the Role Thoroughly
Before the interview, make sure you have a deep understanding of the responsibilities and expectations for the Head of Revenues and Benefits position. Familiarise yourself with the council's current policies, especially around ethical debt collection and tackling inequality.
✨Showcase Your Leadership Experience
Be prepared to discuss your previous leadership roles, particularly in local authorities. Highlight specific examples where you've successfully managed large-scale services and complex budgets, as well as how you've championed inclusive services for vulnerable residents.
✨Demonstrate Strategic Thinking
During the interview, illustrate your ability to translate national policy into local action. Share examples of how you've developed strategies that align with manifesto commitments and improved service delivery through innovation and collaboration.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Prepare scenarios related to revenue collection, benefits administration, and resident engagement, and think about how you would approach these challenges effectively.
