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- Tasks: Lead and enhance vital community services, ensuring high-quality resident experiences.
- Company: Join a London Council dedicated to impactful public service and community well-being.
- Benefits: Enjoy a competitive daily rate, hybrid work model, and a supportive workplace culture.
- Why this job: Make a real difference in residents' lives while leading a diverse team of 300.
- Qualifications: Proven leadership in customer-focused services and experience managing large budgets required.
- Other info: Interviews are happening ASAP; apply now to be part of this transformative role.
The predicted salary is between 100000 - 140000 £ per year.
£560 per day Inside IR35 12 months contract London Hybrid (3 days on site). Interviews are set to take place ASAP. Are you a visionary leader with a passion for delivering outstanding customer-focused public services? Baltimore is working with a London Council who are seeking a dynamic and strategic Director of Resident Services to lead a diverse portfolio of vital services for our community.
About the Director Resident Services role: As Director of Resident Services, you’ll shape and drive the Borough’s customer access strategy—ensuring residents receive consistent, high-performing, and accessible services. You’ll oversee a wide-ranging directorate, from libraries and community hubs to bereavement services and council tax support, touching the lives of every household and business within the Borough. With responsibility for a budget of £10M and oversight of revenue and benefit transactions exceeding £800M annually, this is a senior leadership role where your impact will be significant and visible.
Services you will be responsible for:
- Customer Services & Assessments
- Community Hubs
- Libraries, Culture & Heritage
- Revenues, Benefits, and Financial Assessments
- Registration & Nationality Services
- Mortuary & Bereavement Services
You will have direct management for several Heads of Service and inspire a wider team of around 300 staff.
Your previous experience as a Director of Resident Services:
- Proven success in delivering high-quality, customer-centric services in complex, political environments
- Experience managing large-scale service portfolios and significant budgets
- Excellent strategic, financial, and operational leadership
- A collaborative and innovative mindset, able to build partnerships and influence at all levels
- Commitment to equity, inclusivity, and safeguarding in public service
Apply today or get in touch for more details. Please contact Nikki on 0117 3137110 or apply today. Our clients are passionate about creating and evolving a diverse workforce and do not discriminate against any employee or applicant. Recruiting decisions are based on your experience and skills. Any reasonable adjustments in the workplace will be fully supported during the application and hiring process.
Director of Resident Services employer: Baltimore Consulting
Contact Detail:
Baltimore Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Resident Services
✨Tip Number 1
Network with professionals in the public services sector, especially those who have experience in local councils. Attend relevant events or webinars to connect with potential colleagues and decision-makers who can provide insights into the role.
✨Tip Number 2
Research the specific challenges and opportunities facing the London Council you’re applying to. Understanding their current initiatives and community needs will help you tailor your discussions during interviews.
✨Tip Number 3
Prepare to discuss your previous experiences in managing large teams and budgets. Be ready to share specific examples of how you've successfully led diverse service portfolios and improved customer satisfaction.
✨Tip Number 4
Demonstrate your commitment to equity and inclusivity in public service by sharing initiatives you've led or been part of that promote these values. This will resonate well with the council's mission and vision.
We think you need these skills to ace Director of Resident Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in delivering customer-focused public services, particularly in complex environments. Emphasise your leadership roles and any relevant achievements that align with the responsibilities of the Director of Resident Services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for public service and your vision for enhancing resident services. Be specific about how your previous experiences have prepared you for this role and how you plan to drive the Borough’s customer access strategy.
Highlight Relevant Experience: In your application, clearly outline your experience managing large-scale service portfolios and significant budgets. Use quantifiable metrics to demonstrate your success in previous roles, such as improvements in service delivery or budget management.
Showcase Leadership Skills: Illustrate your strategic, financial, and operational leadership skills in your application. Provide examples of how you have inspired teams and built partnerships in past positions, as these qualities are crucial for the Director of Resident Services role.
How to prepare for a job interview at Baltimore Consulting
✨Showcase Your Visionary Leadership
As a candidate for the Director of Resident Services, it's crucial to demonstrate your visionary leadership skills. Prepare examples of how you've successfully led teams and implemented customer-focused strategies in previous roles, especially in complex environments.
✨Highlight Your Budget Management Experience
Given the significant budget responsibility of £10M, be ready to discuss your experience managing large-scale budgets. Share specific instances where you effectively allocated resources and achieved financial goals while maintaining service quality.
✨Emphasise Collaboration and Partnership Building
This role requires a collaborative mindset. Be prepared to talk about how you've built partnerships and influenced stakeholders at various levels. Highlight any successful collaborations that led to improved services or community outcomes.
✨Commitment to Equity and Inclusivity
The council values equity and inclusivity in public service. Make sure to express your commitment to these principles. Share experiences where you've championed diversity and inclusion within your teams or services, showcasing your alignment with the council's values.
