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- Tasks: Enhance and optimise the NEC Housing system for a London local authority.
- Company: Join a dynamic local authority focused on improving housing services.
- Benefits: Competitive day rate, flexible working environment, and impactful projects.
- Why this job: Make a real difference in housing services while developing your skills.
- Qualifications: Experience with NEC Housing and strong analytical skills required.
- Other info: Opportunity to build internal expertise and contribute to meaningful change.
We are seeking an experienced Housing Technical Specialist / Business Analyst to support a London local authority with the configuration, optimisation and enhancement of their NEC Housing system. This role will play a key part in improving system workflows, embedding operational processes into NEC Housing, and strengthening internal system capability across Housing services.
Housing Technical Specialist / Business Analyst role:
- Reconfigure NEC Housing across all modules, including public‑facing portals, ensuring functionality is optimised and aligned with service requirements.
- Analyse existing processes and user journeys to bring off-system activity into NEC Housing, reducing manual workarounds and improving consistency.
- Lead stakeholder engagement across Housing, Repairs, Compliance, Finance and Digital teams to gather requirements and translate them into deliverable system changes.
- Develop business cases, benefit profiles, documentation, process maps and configuration guidance to support decision-making.
- Provide training, documentation and knowledge transfer to the BAU Applications Support team, helping build in‑house subject matter expertise.
- Support the elimination of standalone spreadsheets by configuring NEC Housing to meet reporting, workflow and operational needs.
- Develop a solid understanding of NEC Housing data sets to ensure data quality, alignment and appropriate system usage.
- Contribute to UAT, system documentation, readiness activities and broader transformation workstreams.
Your experience:
- Strong hands‑on experience configuring NEC Housing, including module setup, workflows and customer‑facing portals.
- Background as a Business Analyst or System Analyst with experience in requirements gathering, benefits articulation, business case development and process improvement.
- Strong understanding of user journeys and how to embed processes effectively within NEC Housing.
- Awareness of NEC Housing data structures and how data is used across modules and reporting tools.
- Ability to provide training, documentation and ongoing support to BAU system teams, building internal capability.
- Experience helping services move away from spreadsheet-dependent processes through effective system configuration.
- Excellent communication, analytical and problem‑solving skills.
- Experience within local government or the social housing sector is highly desirable.
If this Housing Technical Specialist / Business Analyst role sounds like a good fit for you, please send your CV to Melanie Machin – m.machin@baltimoreconsultingltd.com.
We offer a senior referral scheme upon successful placement of your recommendation, so please get in touch if you know someone suitable.
Business Analyst – Housing employer: Baltimore Consulting
Contact Detail:
Baltimore Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst – Housing
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or local government. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to NEC Housing and business analysis. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your experience with NEC Housing configurations and process improvements. This will give you an edge when discussing your capabilities during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Business Analyst – Housing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience with NEC Housing and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve achieved! Use numbers and examples to demonstrate how you’ve improved processes or saved time in previous roles. This will help us see the impact you can make.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's specific to the role. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Baltimore Consulting
✨Know Your NEC Housing Inside Out
Before the interview, make sure you have a solid understanding of the NEC Housing system. Familiarise yourself with its modules, workflows, and how it integrates with user journeys. This will not only help you answer technical questions but also demonstrate your expertise and readiness for the role.
✨Prepare Real-World Examples
Think of specific instances where you've successfully configured systems or improved processes in previous roles. Be ready to discuss how you gathered requirements, engaged stakeholders, and developed business cases. This will showcase your practical experience and problem-solving skills.
✨Engage with Stakeholders
Since stakeholder engagement is key in this role, prepare to discuss how you've effectively communicated with different teams in the past. Highlight your ability to translate complex requirements into actionable changes, as well as how you’ve built relationships across departments.
✨Showcase Your Training Skills
As part of the role involves providing training and documentation, be prepared to talk about your experience in knowledge transfer. Share examples of how you've helped teams understand new systems or processes, and emphasise your ability to build internal capability.
