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- Tasks: Lead and enhance vital community services, ensuring high-quality resident experiences.
- Company: Join a London Council dedicated to impactful public service and community well-being.
- Benefits: Enjoy a hybrid work model, competitive pay, and a supportive workplace culture.
- Why this job: Make a real difference in residents' lives while leading a diverse and passionate team.
- Qualifications: Proven leadership in customer-focused services and experience managing large budgets required.
- Other info: Interviews are happening ASAP, so don't miss your chance to apply!
The predicted salary is between 72000 - 100000 £ per year.
£(Apply online only) per day Inside IR35 12 months contract London Hybrid (3 days on site). Interviews are set to take place ASAP.
Are you a visionary leader with a passion for delivering outstanding customer-focused public services? Baltimore is working with a London Council who are seeking a dynamic and strategic Director of Resident Services to lead a diverse portfolio of vital services for our community.
About the Director Resident Services role: As Director of Resident Services, you'll shape and drive the Borough's customer access strategy—ensuring residents receive consistent, high-performing, and accessible services. You'll oversee a wide-ranging directorate, from libraries and community hubs to bereavement services and council tax support, touching the lives of every household and business within the Borough. With responsibility for a budget of £10M and oversight of revenue and benefit transactions exceeding £800M annually, this is a senior leadership role where your impact will be significant and visible.
Services you will be responsible for:
- Customer Services & Assessments
- Community Hubs
- Libraries, Culture & Heritage
- Revenues, Benefits, and Financial Assessments
- Registration & Nationality Services
- Mortuary & Bereavement Services
You will have direct management for several Heads of Service and inspire a wider team of around 300 staff.
Your previous experience as a Director of Resident Services:
- Proven success in delivering high-quality, customer-centric services in complex, political environments
- Experience managing large-scale service portfolios and significant budgets
- Excellent strategic, financial, and operational leadership
- A collaborative and innovative mindset, able to build partnerships and influence at all levels
- Commitment to equity, inclusively, and safeguarding in public service
Our clients are passionate about creating and evolving a diverse workforce and do not discriminate against any employee or applicant. Recruiting decisions are based on your experience and skills. Any reasonable adjustments in the workplace will be fully supported during the application and hiring process.
Director Of Resident Services employer: Baltimore Consulting Limited
Contact Detail:
Baltimore Consulting Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director Of Resident Services
✨Tip Number 1
Research the specific services you'll be overseeing as Director of Resident Services. Understanding the nuances of libraries, community hubs, and bereavement services will help you articulate your vision and strategies during interviews.
✨Tip Number 2
Network with professionals in similar roles or within local councils. Engaging with others in the field can provide insights into current challenges and best practices, which you can reference in your discussions with the hiring team.
✨Tip Number 3
Prepare to discuss your experience with budget management and strategic leadership. Be ready to share specific examples of how you've successfully managed large-scale portfolios and influenced positive change in previous roles.
✨Tip Number 4
Demonstrate your commitment to equity and inclusivity in public service. Think of ways you've championed these values in your past work, as this aligns closely with the council's mission and will resonate well during your interview.
We think you need these skills to ace Director Of Resident Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in delivering customer-centric services and managing large-scale portfolios. Use specific examples that demonstrate your strategic leadership and budget management skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for public service and how your vision aligns with the role of Director of Resident Services. Mention your collaborative mindset and ability to influence at all levels, as these are key attributes for this position.
Highlight Relevant Experience: Clearly outline your previous roles that relate to the responsibilities listed in the job description. Emphasise your success in complex political environments and your commitment to equity and inclusivity in public service.
Proofread Your Application: Before submitting, carefully proofread your application materials for any errors or inconsistencies. A polished application reflects your attention to detail and professionalism, which is crucial for a senior leadership role.
How to prepare for a job interview at Baltimore Consulting Limited
✨Showcase Your Visionary Leadership
As a candidate for the Director of Resident Services, it's crucial to demonstrate your visionary leadership skills. Prepare examples of how you've successfully led teams and implemented customer-focused strategies in previous roles, especially in complex environments.
✨Highlight Your Budget Management Experience
Given the significant budget responsibility of £10M, be ready to discuss your experience managing large-scale budgets. Share specific instances where you effectively allocated resources and achieved financial goals while maintaining service quality.
✨Emphasise Collaboration and Partnership Building
This role requires a collaborative mindset. Be prepared to talk about how you've built partnerships and influenced stakeholders at various levels. Highlight any successful collaborations that led to improved services or community outcomes.
✨Commitment to Equity and Inclusivity
Demonstrate your commitment to equity and inclusivity in public service. Discuss initiatives you've led or participated in that promote diversity and safeguard community interests, showcasing your alignment with the council's values.
