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- Tasks: Manage complaints and drive positive change in children's services.
- Company: Local Authority dedicated to safeguarding children.
- Benefits: Competitive daily rate, hybrid working, and a chance to make a difference.
- Why this job: Be a key player in improving children's services and making a real impact.
- Qualifications: Experience in children's social care and strong organisational skills.
- Other info: Dynamic role with opportunities for professional growth and development.
Children’s Services - Stage 2 Complaints Investigator
Initial 3-6 month interim period
£500 - £550 per day (umbrella) Hybrid working 2 days onsite per week min
London, Local Authority
Are you passionate about safeguarding children and driving positive change? Our client is seeking a dynamic and experienced Stage 2 Complaints Officer at Head of Service level.
About your role as a Stage 2 Complaints Investigator:
- Managing all incoming queries and complaints with the support of an admin officer
- Facilitating and managing the complaints processes across the directorate to signpost accordingly
- Utilising guidance and the complaints framework to distinguish between corporate and service area complaints and manage accordingly
- Provide local response – liaising with team managers/service leads or respective service areas
- Act as point of contact for all complaints coming into the department and provide appropriate de-escalation as needed.
Your required experience as a Stage 2 Complaints Investigator:
- Robust knowledge of children’s services processes
- Working experience within children’s social care in management role or similar
- Social care qualification not required but understanding of legislation required
- Strong organisational skills and interpersonal skills
- Good negotiator and ability to operate in a solution focused role
- Exceptional customer service skills
- Ability to understand complaints processes and compliance to work accordingly within corporate parameters.
- 2 years references
- Current DBS or willingness to undertake one.
If you’re interested in discussing this opportunity in more detail or know someone who may be interested, please contact Angico Daley on (phone number removed) or apply today.
(We offer a senior referral scheme upon successful placement of your recommendation so please do get in contact)
Our clients are passionate about creating and evolving a diverse workforce and do not discriminate against any employee or
Complaints Investigator (Stage 2/Head of Service) employer: Baltimore Consulting Limited
Contact Detail:
Baltimore Consulting Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Investigator (Stage 2/Head of Service)
✨Tip Number 1
Network like a pro! Reach out to your connections in children's services or related fields. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of complaints processes and legislation. We want you to showcase your expertise and passion for safeguarding children!
✨Tip Number 3
Practice your negotiation skills! Think of scenarios where you might need to de-escalate a complaint and how you'd handle them. This will help you shine during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way.
We think you need these skills to ace Complaints Investigator (Stage 2/Head of Service)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Stage 2 Complaints Investigator. Highlight your experience in children's services and any relevant management roles. We want to see how your skills match what we're looking for!
Showcase Your Skills: In your application, emphasise your strong organisational and interpersonal skills. Mention specific examples where you've successfully managed complaints or facilitated processes. This will help us see your potential impact!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your qualifications.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Baltimore Consulting Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of children's services processes and the complaints framework. Being able to discuss specific legislation and how it applies to the role will show that you're not just familiar with the basics, but that you truly understand the complexities involved.
✨Showcase Your Experience
Prepare to share examples from your past roles that highlight your experience in managing complaints and working within children's social care. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewer to see your impact.
✨Demonstrate Your Interpersonal Skills
As a Complaints Investigator, strong interpersonal skills are key. Be ready to discuss how you've successfully navigated difficult conversations or de-escalated tense situations in the past. This will help illustrate your ability to handle sensitive matters with care and professionalism.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in complaints management, or how success is measured in this role. This shows your genuine interest and helps you assess if the position is the right fit for you.