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- Tasks: Lead a dynamic team to drive business support and generate valuable leads.
- Company: Join a forward-thinking company in Thornaby with a focus on growth.
- Benefits: Enjoy a competitive salary, commission, casual dress, and free parking.
- Why this job: Make an impact by leading a results-driven team in a supportive environment.
- Qualifications: Experience in a similar role, confident communication, and target-driven mindset.
- Other info: Great career progression opportunities in a vibrant office culture.
The predicted salary is between 24000 - 36000 £ per year.
Baltic Recruitment are currently recruiting for a Permanent Business Support Team Leader, for a client located in Thornaby. The successful candidate will play a pivotal role in supporting the UK Business Development Manager by overseeing all aspects of business support services to the highest standard. This position involves direct line management of the Business Support Team, setting the standard for performance, professionalism, and adherence to company policies and procedures. The Team Leader is expected to lead by example, fostering a results‑driven and customer‑focused team environment.
In addition to managing own performance, the Team Leader is responsible for driving the team’s success against agreed targets and KPIs including outbound calls, booked meetings, and the generation of gainful business leads. You will lead the team in organising a multitude of high‑quality appointments for the Business Development Representatives while ensuring accurate CRM usage, reporting, and tracking. The Team Leader will advocate a proactive and professional approach to ensure all enquiries and potential revenue opportunities are fully maximised, and that every customer interaction reflects the high standards and expectations of the Company. This is an office‑based role, so candidates must either have a reliable commute or drive to be able to access the office.
Responsibilities
- Provide ongoing support, coaching and direction to the Business Support Team.
- Undertake regular team briefings.
- Monitor daily tasks completed by the team and ensure activity levels are on track.
- Track and review performance of the Business Support Team including weekly targets such as call rates and meetings booked, and escalating any concerns to the UK Business Development Manager.
- Complete weekly one‑to‑ones with the Business Support Team to discuss current performance, progress and updates, identify needed support and ensure notes are recorded.
- Participate in the recruitment process of new Business Support Representatives.
- Ensure a comprehensive induction plan is in place and carried out for all new starters, providing necessary resources and information.
- Carry out probation review meetings for new Business Support Representatives with the UK Business Development Manager at 3 and 6 months, and conduct annual appraisals.
- Manage conduct, appearance and welfare of the team, escalating concerns to the UK Business Development Manager, Chief Operating Officer and HR, and participate in disciplinary or grievance matters in accordance with company policies.
- Act as key holder for the office when required.
- Liaise with the UK Business Development Manager regarding all holiday and leave requests.
- Drive outbound call activity to produce leads and book appointments for the Business Development Representatives, emphasising high quality.
- Identify and follow up opportunities with schools, local authorities and third parties not currently using any part of the business, establishing connections and booking meetings for the Business Development Representatives.
- Produce daily and weekly reports on potential revenue, calls and meetings booked, reporting to the UK Business Development Manager.
- Maintain accurate, up‑to‑date contact and account information in CRM.
Qualifications
- Have experience in a similar role.
- Be confident on the phone.
- Be target driven.
- Have excellent communication skills.
Benefits
- Free onsite car park.
- Free access to employee assistance programme.
- Casual office dress.
- Commission available.
Salary £28‑30k per annum depending on experience, plus commission.
Working Hours 8:00 a.m. – 4:30 p.m., Monday to Friday, with a 1‑hour lunch break.
Business Support Team Leader in Thornaby-on-Tees employer: Baltic Recruitment
Contact Detail:
Baltic Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Team Leader in Thornaby-on-Tees
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice makes perfect! Do some mock interviews with friends or family. Focus on common questions for team leaders and think about how you can highlight your experience in managing teams and driving results.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
We think you need these skills to ace Business Support Team Leader in Thornaby-on-Tees
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Support Team Leader role. Highlight your experience in managing teams, driving performance, and achieving targets. We want to see how you can lead by example and foster a results-driven environment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've supported teams in the past and how you can contribute to our success at StudySmarter.
Show Off Your Communication Skills: As a Team Leader, excellent communication is key. Make sure your application reflects your ability to communicate effectively. Whether it's through clear writing or showcasing your phone confidence, we want to see that you can engage with both your team and clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Baltic Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Business Support Team Leader inside out. Familiarise yourself with the responsibilities listed in the job description, especially around managing performance and driving team success. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experience in leading teams. Think of specific examples where you've successfully coached or supported team members, driven results, or improved processes. This will demonstrate your capability to lead by example and foster a results-driven environment.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing underperformance or dealing with customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers, ensuring you highlight your problem-solving skills and proactive approach.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or performance metrics. This shows that you're not just interested in the role but also in how you can contribute to the team's success and align with the company's goals.
