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- Tasks: Provide hands-on IT support and drive digital solutions across the organisation.
- Company: Join OsecoElfab, a global leader in engineered rupture discs and explosion venting.
- Benefits: Competitive salary, opportunities for growth, and a dynamic work environment.
- Other info: Engage with cutting-edge technology in a collaborative team.
- Why this job: Make a real impact by enhancing user experiences and improving IT processes.
- Qualifications: Experience in IT support with strong troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
Baltic Recruitment are delighted to be continuing our partnership with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high-hazard industrial environments to assist with their search for an IT Support Technician (2nd/3rd Line).
Overall Purpose: You will serve as a catalyst for change, driving the implementation of new digital solutions across the organization. In this role, you will take a hands-on approach to providing technical support for client-side devices and software, while also having the opportunity to engage with network infrastructure components like switches and servers. By leading projects and fostering user engagement, you will contribute to enhancing user experiences and the overall technological landscape. This role includes a combination of higher-level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day-to-day IT functions. You will also contribute to the ongoing improvement of IT processes and solutions, handling everything past Tier I up to Tier III for support.
Key Duties:
- Provide Tier II / Tier III technical support across multiple departments.
- Perform both basic Tier I and more advanced Tier II / Tier III support tasks.
IT Support Technician (2nd/3rd Line) employer: Baltic Recruitment Services
Contact Detail:
Baltic Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician (2nd/3rd Line)
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Support Technician role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and common troubleshooting scenarios. We recommend practising with mock interviews to boost your confidence and ensure you can showcase your expertise effectively.
✨Tip Number 3
Don’t forget to highlight your hands-on experience with client-side devices and network infrastructure during interviews. Share specific examples of how you've improved user experiences or solved complex issues in previous roles.
✨Tip Number 4
Apply through our website for the best chance at landing that job! We make it easy for you to showcase your skills and connect directly with employers looking for talent like yours.
We think you need these skills to ace IT Support Technician (2nd/3rd Line)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with Tier II and Tier III support, and don’t forget to mention any hands-on work with network infrastructure. We want to see how you can drive change and enhance user experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with the job description. We love seeing enthusiasm and a clear understanding of the role, so let your personality come through!
Showcase Relevant Skills: When filling out your application, make sure to showcase your technical skills relevant to the position. Mention specific software, troubleshooting techniques, and any experience with client-side devices. We’re looking for someone who can hit the ground running!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at OsecoElfab!
How to prepare for a job interview at Baltic Recruitment Services
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Tier II and III support. Be ready to discuss troubleshooting methods for client-side devices and network infrastructure components like switches and servers. The more confident you are in your tech skills, the better you'll impress them!
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about times when you improved processes or enhanced user experiences. This will demonstrate your hands-on approach and ability to drive change, which is key for this role.
✨Engage with Their Mission
Familiarise yourself with OsecoElfab's products and their focus on safety in high-hazard environments. Showing that you understand their mission and how your role as an IT Support Technician fits into it can set you apart from other candidates.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the team dynamics, ongoing projects, or future digital solutions they plan to implement. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values.