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- Tasks: Lead a dynamic team to drive business support and generate quality leads.
- Company: Join a thriving company in Thornaby with a focus on professional growth.
- Benefits: Enjoy a competitive salary, casual dress code, and free onsite parking.
- Why this job: Make an impact by leading a results-driven team and enhancing customer interactions.
- Qualifications: Experience in a similar role, confident communication skills, and target-driven mindset.
- Other info: Office-based role with excellent career development opportunities.
The predicted salary is between 24000 - 30000 £ per year.
Baltic Recruitment are currently recruiting for a Permanent Business Support Team Leader, for a client located in Thornaby. The successful candidate will play a pivotal role in supporting the UK Business Development Manager by overseeing all aspects of business support services to the highest standard. This position involves direct line management of the Business Support Team, setting the standard for performance, professionalism, and adherence to company policies and procedures. The Team Leader is expected to lead by example, fostering a results-driven and customer-focused team environment.
In addition to managing own performance, the Team Leader is responsible for driving the team's success against agreed targets and KPIs including outbound calls, booked meetings, and the generation of gainful business leads. You will lead the team in organising a multitude of high-quality appointments for the Business Development Representatives while ensuring accurate CRM usage, reporting, and tracking. The Team Leader will advocate a proactive and professional approach to ensure all enquiries and potential revenue opportunities are fully maximised, and that every customer interaction reflects the high standards and expectations of The Company. This is an office-based role, so candidates must either have a reliable commute or drive to be able to access the office.
Main Duties & Responsibilities:
- To provide ongoing support, coaching and direction to the Business Support Team
- To undertake regular Team briefings with the Team
- To monitor daily tasks completed by the team and ensure activity levels are on track
- To track and review performance of Business Support Team including weekly targets such as call rates, meetings booked etc. and escalate any concerns to the UK Business Development Manager
- To complete weekly one to ones with the Business Support Team to discuss current performance, progress and general updates, identify any support required and ensure notes are recorded
- To participate in the recruitment process of new Business Support Representatives
- To ensure a comprehensive induction plan is in place and carried out for all new starters and that they have access to all resources and information they need
- To carry out probation review meetings for new Business Support Representatives with the UK Business Development Manager, formally at 6 months and with an interim meeting at 3 months
- Carry out annual appraisals with the UK Business Development Manager
- Responsibility for the conduct, appearance and welfare of your team and escalate any concerns to the UK Business Development Manager, Chief Operating Officer and HR and where necessary participate in any disciplinary/capability/grievance matter in accordance with Company Policies
- To escalate any staff concerns to the UK Business Development Manager
- To lead by example and set high standards within the team
- Responsibility of being a key holder for the office when required
- To liaise with UK Business Development Manager in relation to all holiday and other leave requests
Lead Generation & Campaigns:
- Drive outbound call activity to produce leads and book appointments for the Business Development Representatives with the emphasis on high quality
- Use of initiative to identify and follow up opportunities with schools, local authorities and third parties who are not currently using any part of the business to establish connections and book meetings for the Business Development Representatives
- Produce daily and weekly reports on potential revenue, calls and meetings booked which are reported to the UK Business Development Manager
- Maintain accurate, up-to-date contact and account information in CRM
Sales Support:
- Assist BDRs and Account Managers with administrative updates and follow-up activity. This includes booking meetings with Schools, LA's, European Enquiries and Private Parents
- Arrange Demonstrations and Taster Sessions
- Prepare and send quotes, orders, and support documentation in line with pricing guidelines then update on system
- Provide guidance and feedback on areas via reporting daily to BDRs, Account Managers and Marketing to support with strategic planning
- Contribute to the continuous improvement of outbound call processes to increase effectiveness and conversion rates
Applicants:
- Have experience in a similar role
- Must be confident on the phone
- Be target driven
- Have excellent communication skills
Company Benefits:
- Free onsite car park
- Free access to employee assistant programme
- Casual office dress
- Commission available
Salary is £28,000-30,000 depending on experience. Working hours are 8am - 4.30pm Monday to Friday with 1 hour lunch break.
Business Support Team Leader in Thornaby-on-Tees employer: Baltic Recruitment Services Ltd
Contact Detail:
Baltic Recruitment Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Team Leader in Thornaby-on-Tees
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions and role-specific scenarios. You want to come across as confident and capable, so rehearse your answers and maybe even do a mock interview with a friend.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Business Support Team Leader in Thornaby-on-Tees
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Business Support Team Leader role. Highlight your leadership experience and any relevant achievements that showcase your ability to drive team performance.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've led teams, met targets, and contributed to business success in previous roles.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application is clear and professional. Use concise language and check for any spelling or grammar mistakes before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Baltic Recruitment Services Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Team Leader. Familiarise yourself with the key duties mentioned in the job description, such as managing the team, driving performance against targets, and ensuring high-quality customer interactions.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences that demonstrate your ability to lead a team effectively. Highlight instances where you've coached team members, set performance standards, or resolved conflicts. This will show the interviewer that you can foster a results-driven environment.
✨Be Ready to Discuss KPIs
Since this role involves tracking performance against KPIs, be prepared to discuss how you've successfully met or exceeded targets in previous positions. Bring specific metrics or achievements to the table to illustrate your capability in driving team success.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the company culture, team dynamics, or expectations for the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.