At a Glance
- Tasks: Provide hands-on IT support and drive digital solutions across the organisation.
- Company: Join OsecoElfab, a global leader in engineered rupture discs and explosion venting solutions.
- Benefits: Enjoy a competitive salary, private healthcare, pension scheme, and potential quarterly bonuses.
- Other info: Collaborative environment with opportunities to train junior staff and lead innovative projects.
- Why this job: Make a real impact by enhancing user experiences and improving IT processes.
- Qualifications: Experience in Tier II/III support with strong knowledge of Active Directory and network troubleshooting.
The predicted salary is between 35000 - 45000 € per year.
Baltic Recruitment are delighted to be continuing our partnership with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high-hazard industrial environments to assist with their search for an IT Support Technician (2nd/3rd Line).
Overall Purpose: You will serve as a catalyst for change, driving the implementation of new digital solutions across the organization. In this role, you will take a hands-on approach to providing technical support for client-side devices and software, while also having the opportunity to engage with network infrastructure components like switches and servers. By leading projects and fostering user engagement, you will contribute to enhancing user experiences and the overall technological landscape. This role includes a combination of higher-level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day-to-day IT functions. You will also contribute to the ongoing improvement of IT processes and solutions, handling everything past Tier I up to Tier III for support.
Key Duties:
- Provide Tier II / Tier III technical support across multiple departments.
- Perform both basic Tier I and more advanced troubleshooting to resolve IT-related issues.
- Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure.
- Handle desktop, server, wireless, and network-related issues, ensuring system uptime and performance.
- Assist in imaging and deployment of desktops, laptops, and other devices.
- Collaborate with cross-functional teams to ensure seamless IT operations and user satisfaction.
- Create and maintain documentation for IT procedures and systems.
- Participate in projects to implement new technologies and improve current systems, including virtualization technologies.
- Train junior staff on IT processes and tools as needed.
- Manage incidents, service requests, and changes using the company's helpdesk system.
Key Requirements:
- Proven experience in a Tier II or Tier III support role.
- Strong knowledge of Active Directory, including domain trusts and group policies.
- Proficiency with network troubleshooting and administration, including wireless technologies.
- Proficiency in server log monitoring to ensure proactive maintenance and troubleshooting.
- Experience in desktop and laptop imaging solutions (no specific tool required, training will be provided).
- Proficiency in managing and supporting Microsoft technologies, including SharePoint.
- Ability to manage multiple priorities, tasks, and incidents while maintaining attention to detail.
- Familiarity with VMware virtualization.
- Excellent communication and problem-solving skills.
The Package:
- Competitive salary on offer, depending on level of experience.
- 37.5 hours per week, Monday-Friday.
- Company pension scheme.
- Private health care.
- Life assurance.
- Quarterly bonus scheme potential.
- Additional benefits.
Senior IT Support Technician - 2nd/3rd Line (AD, VMware) employer: Baltic Recruitment Services Ltd
OsecoElfab is an exceptional employer that prioritises employee growth and development within a dynamic work culture. Located in a high-hazard industrial environment, we offer competitive salaries, a comprehensive benefits package including private healthcare and a pension scheme, and opportunities to lead innovative IT projects that enhance user experiences. Join us to be part of a forward-thinking team where your contributions directly impact our technological landscape and overall success.
Contact Detail:
Baltic Recruitment Services Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Technician - 2nd/3rd Line (AD, VMware)
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world, especially those who might know someone at OsecoElfab. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the technical interview by brushing up on your knowledge of Active Directory and VMware. We recommend setting up a mock interview with a friend or using online resources to practice common technical questions.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples where you’ve tackled IT issues, especially in a Tier II or III context. This will demonstrate your hands-on experience and ability to drive change.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Senior IT Support Technician - 2nd/3rd Line (AD, VMware)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior IT Support Technician role. Highlight your experience with Active Directory, VMware, and any relevant troubleshooting skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to enhancing user experiences at OsecoElfab. Keep it engaging and personal – we love to see your personality!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled IT issues in the past. We’re looking for someone who can think on their feet and provide effective solutions, so let us know how you’ve done that before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Baltic Recruitment Services Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, VMware, and network troubleshooting. Be ready to discuss specific scenarios where you've successfully resolved issues or implemented solutions. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex IT problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to handle high-pressure situations.
✨Engage with the Interviewers
Don't just wait for questions; engage with your interviewers by asking insightful questions about their current IT challenges or projects. This shows your genuine interest in the role and helps you understand how you can contribute to their team.
✨Highlight Your Teamwork Experience
Since this role involves collaboration with cross-functional teams, be prepared to discuss your experience working in a team environment. Share examples of how you've trained junior staff or worked with others to improve IT processes, showcasing your leadership and communication skills.
