At a Glance
- Tasks: Provide hands-on IT support and drive digital solutions across the organisation.
- Company: Join OsecoElfab, a global leader in engineered rupture discs and explosion venting solutions.
- Benefits: Enjoy a competitive salary, private healthcare, and a company pension scheme.
- Other info: Collaborative environment with opportunities for training and career growth.
- Why this job: Make a real impact by enhancing user experiences and improving IT processes.
- Qualifications: Experience in Tier II/III support and strong knowledge of Active Directory and network troubleshooting.
The predicted salary is between 35000 - 45000 € per year.
Baltic Recruitment are delighted to be continuing our partnership with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high-hazard industrial environments to assist with their search for an IT Support Technician (2nd/3rd Line).
Overall Purpose: You will serve as a catalyst for change, driving the implementation of new digital solutions across the organization. In this role, you will take a hands-on approach to providing technical support for client-side devices and software, while also having the opportunity to engage with network infrastructure components like switches and servers. By leading projects and fostering user engagement, you will contribute to enhancing user experiences and the overall technological landscape. This role includes a combination of higher-level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day-to-day IT functions. You will also contribute to the ongoing improvement of IT processes and solutions, handling everything past Tier I up to Tier III for support.
Key Duties:
- Provide Tier II / Tier III technical support across multiple departments.
- Perform both basic Tier I and more advanced troubleshooting to resolve IT-related issues.
- Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure.
- Handle desktop, server, wireless, and network-related issues, ensuring system uptime and performance.
- Assist in imaging and deployment of desktops, laptops, and other devices.
- Collaborate with cross-functional teams to ensure seamless IT operations and user satisfaction.
- Create and maintain documentation for IT procedures and systems.
- Participate in projects to implement new technologies and improve current systems, including virtualization technologies.
- Train junior staff on IT processes and tools as needed.
- Manage incidents, service requests, and changes using the company's helpdesk system.
Key Requirements:
- Proven experience in a Tier II or Tier III support role.
- Strong knowledge of Active Directory, including domain trusts and group policies.
- Proficiency with network troubleshooting and administration, including wireless technologies.
- Proficiency in server log monitoring to ensure proactive maintenance and troubleshooting.
- Experience in desktop and laptop imaging solutions (no specific tool required, training will be provided).
- Proficiency in managing and supporting Microsoft technologies, including SharePoint.
- Ability to manage multiple priorities, tasks, and incidents while maintaining attention to detail.
- Familiarity with VMware virtualization.
- Excellent communication and problem-solving skills.
The Package:
- Competitive salary on offer, depending on level of experience.
- 37.5 hours per week, Monday-Friday.
- Company pension scheme.
- Private health care.
- Life assurance.
- Quarterly bonus scheme potential.
- Additional benefits.
Senior IT Support Technician - 2nd/3rd Line (AD, VMware) in North Shields employer: Baltic Recruitment Services Ltd
OsecoElfab is an exceptional employer that prioritises employee growth and development within a collaborative work culture. As a Senior IT Support Technician, you will benefit from a competitive salary, comprehensive health care, and a pension scheme, all while working in a dynamic environment that encourages innovation and the implementation of new technologies. With opportunities to lead projects and train junior staff, OsecoElfab fosters a supportive atmosphere where your contributions directly enhance user experiences and operational efficiency.
Contact Detail:
Baltic Recruitment Services Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Technician - 2nd/3rd Line (AD, VMware) in North Shields
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for a Senior IT Support Technician role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and knowledge of Active Directory, VMware, and network troubleshooting. We recommend doing some mock interviews with friends or using online platforms to get comfortable with common questions.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples of how you've tackled IT issues in the past, especially in Tier II or III support roles. This will demonstrate your hands-on experience and ability to drive change.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior IT Support Technician - 2nd/3rd Line (AD, VMware) in North Shields
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior IT Support Technician role. Highlight your experience with Active Directory, VMware, and any relevant troubleshooting skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to enhancing user experiences at OsecoElfab. Keep it engaging and personal – we love a bit of personality!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled IT issues in the past. We’re keen to see your problem-solving skills in action, especially in a Tier II or III support context.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Baltic Recruitment Services Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, VMware, and network troubleshooting. Be ready to discuss specific scenarios where you've successfully resolved issues in these areas. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex IT problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to handle high-pressure situations.
✨Engage with the Interviewers
Don't just wait for questions; engage with your interviewers by asking insightful questions about their current IT challenges or projects. This shows your genuine interest in the role and helps you understand how you can contribute to their team.
✨Highlight Your Teamwork Experience
Since this role involves collaboration with cross-functional teams, be prepared to discuss your experience working in a team environment. Share examples of how you've trained junior staff or worked with others to implement new technologies, showcasing your leadership and communication skills.
