At a Glance
- Tasks: Provide hands-on IT support and drive digital solutions across the organisation.
- Company: Join OsecoElfab, a global leader in engineered rupture discs and explosion venting solutions.
- Benefits: Enjoy a competitive salary, private healthcare, and a company pension scheme.
- Other info: Collaborative environment with opportunities for training and career growth.
- Why this job: Make a real impact by enhancing user experiences and improving IT processes.
- Qualifications: Experience in Tier II/III support and strong knowledge of Active Directory and network troubleshooting.
The predicted salary is between 30000 - 40000 € per year.
Baltic Recruitment are delighted to be continuing our partnership with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high-hazard industrial environments to assist with their search for an IT Support Technician (2nd/3rd Line).
Overall Purpose
You will serve as a catalyst for change, driving the implementation of new digital solutions across the organization. In this role, you will take a hands-on approach to providing technical support for client-side devices and software, while also having the opportunity to engage with network infrastructure components like switches and servers. By leading projects and fostering user engagement, you will contribute to enhancing user experiences and the overall technological landscape. This role includes a combination of higher-level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day-to-day IT functions. You will also contribute to the ongoing improvement of IT processes and solutions, handling everything past Tier I up to Tier III for support.
Key Duties
- Provide Tier II / Tier III technical support across multiple departments.
- Perform both basic Tier I and more advanced troubleshooting to resolve IT-related issues.
- Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure.
- Handle desktop, server, wireless, and network-related issues, ensuring system uptime and performance.
- Assist in imaging and deployment of desktops, laptops, and other devices.
- Collaborate with cross-functional teams to ensure seamless IT operations and user satisfaction.
- Create and maintain documentation for IT procedures and systems.
- Participate in projects to implement new technologies and improve current systems, including virtualization technologies.
- Train junior staff on IT processes and tools as needed.
- Manage incidents, service requests, and changes using the company's helpdesk system.
Key Requirements
- Proven experience in a Tier II or Tier III support role.
- Strong knowledge of Active Directory, including domain trusts and group policies.
- Proficiency with network troubleshooting and administration, including wireless technologies.
- Proficiency in server log monitoring to ensure proactive maintenance and troubleshooting.
- Experience in desktop and laptop imaging solutions (no specific tool required, training will be provided).
- Proficiency in managing and supporting Microsoft technologies, including SharePoint.
- Ability to manage multiple priorities, tasks, and incidents while maintaining attention to detail.
- Familiarity with VMware virtualization.
- Excellent communication and problem-solving skills.
The Package
- Competitive salary on offer, depending on level of experience.
- 37.5 hours per week, Monday-Friday.
- Company pension scheme.
- Private health care.
- Life assurance.
- Quarterly bonus scheme potential.
- Additional benefits.
IT Support Technician (2nd/3rd Line) in North East employer: Baltic Recruitment Services Ltd
OsecoElfab is an exceptional employer that prioritises employee growth and development within a dynamic work culture. As an IT Support Technician, you will not only engage in meaningful projects that enhance technological solutions but also benefit from a competitive salary, comprehensive health care, and a supportive environment that encourages collaboration and innovation. Located in a high-hazard industrial sector, you will play a crucial role in driving change while enjoying the advantages of a global manufacturer committed to safety and excellence.
Contact Detail:
Baltic Recruitment Services Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician (2nd/3rd Line) in North East
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and common troubleshooting scenarios. Practice explaining your thought process clearly, as communication is key in IT support roles.
✨Tip Number 3
Don’t just apply through job boards; head over to our website and submit your application directly. This shows initiative and gives you a better chance of standing out from the crowd.
✨Tip Number 4
Follow up after interviews with a thank-you email. It’s a simple gesture that keeps you fresh in the interviewer's mind and shows your enthusiasm for the role.
We think you need these skills to ace IT Support Technician (2nd/3rd Line) in North East
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Technician role. Highlight your Tier II and Tier III support experience, and don’t forget to mention your knowledge of Active Directory and network troubleshooting!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to OsecoElfab’s mission. Be sure to mention any relevant projects or technologies you've worked with.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can demonstrate their troubleshooting prowess, especially when it comes to desktop and server-related problems!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our team at OsecoElfab!
How to prepare for a job interview at Baltic Recruitment Services Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, network troubleshooting, and server log monitoring. Be ready to discuss specific scenarios where you've successfully resolved issues in these areas, as this will show your hands-on experience.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex IT problems in the past. Think about times when you had to manage multiple priorities or incidents and how you maintained attention to detail while doing so. This will demonstrate your ability to thrive in a fast-paced environment.
✨Engage with the Team Spirit
Since collaboration is key in this role, be prepared to talk about your experience working with cross-functional teams. Highlight any projects where you’ve contributed to improving IT processes or user experiences, as this will show that you can drive change effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the current IT challenges the company faces or how they envision the role evolving. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
