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- Tasks: Provide essential IT support, troubleshoot issues, and assist with system maintenance.
- Company: Join OsecoElfab, a global leader in customized rupture discs and explosion vents.
- Benefits: Enjoy competitive salary, private healthcare, and a company pension scheme.
- Why this job: Great opportunity to learn and grow in a fast-paced IT environment with supportive team members.
- Qualifications: 1-2 years of experience or recent graduate with a passion for IT support.
- Other info: Day shift role, Monday-Friday, with bonus potential and opportunities for career progression.
The predicted salary is between 28800 - 43200 £ per year.
Baltic Recruitment are delighted to be supporting OsecoElfab, a global manufacturer of customised rupture discs and explosion vents with their search for an IT Support Technician. This role would be best suited to someone with 1-2 years industry experience or a recent graduate with the drive and determination to develop and progress within an IT Support role. Overall Purpose: Provide essential technical support to our users and IT systems at the North Shields site. You will assist with troubleshooting, user support, and basic system maintenance, while learning from more experienced team members. Key Duties: – User Machines & Shop Floor Support: Install software and set up new employee systems, including imaging and hardware installations. Troubleshoot basic connectivity issues involving docking stations, laptops, desktops, and shop floor IT equipment. Provide support for office products, operating systems, and hardware- Office Equipment: Troubleshoot basic printer and scanning issues, escalating more complex issues as necessary.- Active Directory: Assist with basic Active Directory tasks, including managing Security Groups, Distribution Lists, and user creation. Gain a foundational understanding of DHCP and DNS.- Software Support: Utilize a ticketing system to log, track, and resolve IT issues in a timely manner. Provide support for Windows 10/11, Office 365, and related software products.- Cloud Services: Familiarity with SharePoint as a user, with opportunities to expand knowledge of cloud-based tools.- Network Support: Apply basic understanding of networks, WiFi, and VPNs to assist with troubleshooting network issues.- Server Management: Assist in file share creation and management, ensuring proper user permissions are in place.- Mobile Device Support: Provide basic support for iOS devices, such as iPhones and iPads.- Scripting and Automation: Gain exposure to PowerShell scripting for automating routine tasks.- Other Responsibilities: Assist with other tasks as assigned by the Global IT Manager or on site Tier II Analyst.Key Requirements: Knowledge of IT support and troubleshooting. Familiarity with basic networking concepts (WiFi, VPNs). Ability to provide basic hardware and software support. Excellent communication skills with the ability to explain technical concepts to non-technical users. Ability to work both independently and as part of a team. Strong organizational skills with a focus on meeting deadlines and completing tasks efficiently. Willingness to learn and develop in a fast-paced IT environment. Familiarity with Windows 10/11 and Office 365.The Package: Competitive salary on offer depending on experience level. Day shift role, Monday-Friday(Office based). Company pension scheme. Bonus potential. Opportunity to develop and progress within an IT Support role. Private Healthcare. Additional benefits
IT Support Technician employer: Baltic Recruitment Services Ltd
Contact Detail:
Baltic Recruitment Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Make sure to familiarize yourself with the specific software and hardware mentioned in the job description, such as Windows 10/11 and Office 365. Having hands-on experience or even personal projects that showcase your skills with these tools can set you apart from other candidates.
✨Tip Number 2
Since the role involves troubleshooting connectivity issues, brush up on your basic networking knowledge, especially regarding WiFi and VPNs. Being able to discuss these concepts confidently during an interview will demonstrate your readiness for the position.
✨Tip Number 3
Highlight any experience you have with ticketing systems or user support roles. If you’ve worked in a similar environment, be prepared to share specific examples of how you resolved IT issues efficiently, as this will show your problem-solving skills.
✨Tip Number 4
Express your eagerness to learn and grow within the IT field. Mention any relevant courses or certifications you are pursuing, especially in areas like PowerShell scripting or cloud services, as this shows your commitment to professional development.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, troubleshooting, and any familiarity with Windows 10/11 and Office 365. Emphasize your communication skills and ability to work in a team.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your problem-solving skills and willingness to learn in a fast-paced environment.
Showcase Technical Skills: Clearly outline your technical skills related to user support, basic networking concepts, and any experience with ticketing systems. If you have knowledge of PowerShell scripting or cloud services like SharePoint, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Baltic Recruitment Services Ltd
✨Show Your Technical Knowledge
Be prepared to discuss your understanding of IT support concepts, including troubleshooting techniques and basic networking. Highlight any relevant experience you have with Windows 10/11, Office 365, and other software products mentioned in the job description.
✨Demonstrate Communication Skills
Since you'll be explaining technical concepts to non-technical users, practice articulating your thoughts clearly. Use examples from past experiences where you successfully communicated complex information in an understandable way.
✨Express Your Willingness to Learn
This role is ideal for someone eager to develop their skills. Share specific instances where you've taken the initiative to learn something new, whether through formal education or self-study, especially in areas like PowerShell scripting or cloud services.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to troubleshoot issues, manage user support requests, or work as part of a team. Be ready to explain your thought process and the steps you took to resolve the issues.
