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- Tasks: Lead support operations and ensure seamless software and hardware functionality.
- Company: Join a market leader in advanced digital solutions for power grids.
- Benefits: Competitive salary, annual bonus, 25 holidays, and pension plan.
- Why this job: Make a real impact by solving critical issues in a dynamic environment.
- Qualifications: BTEC HNC or higher in relevant field and proven support experience.
- Other info: Hybrid working options available with excellent career growth potential.
The predicted salary is between 55000 - 65000 £ per year.
Baltic Recruitment are delighted to be supporting a distinguished market leader renowned for delivering advanced digital solutions for power grids with their search for an Application Support Manager.
Overall Purpose: The Support and Maintenance Manager is responsible for ensuring the seamless operation, support, and upkeep of our software and hardware systems. This role serves as a critical point of contact for troubleshooting, maintaining service levels, and coordinating with various teams to resolve issues promptly. The ideal candidate will possess strong organisational skills, technical expertise, and a proactive approach to problem-solving.
Key Duties:
- Support Coordination: Act as the primary point of contact for support. Attend client and supplier meetings as the company's support. Triage incoming issues, prioritise based on urgency and impact, and assign tasks to the appropriate teams. Monitor support ticket systems and ensure timely resolution of issues in accordance with contracted SLAs.
- Maintenance Management: Schedule and oversee contracted maintenance activities, ensuring minimal disruption to operations. Coordinate with suppliers and internal teams for system updates, upgrades, and maintain accurate maintenance records.
- Problem Resolution: Investigate and resolve recurring issues by collaborating with cross-functional teams. Analyse trends in support requests to identify opportunities for system or process improvements. Escalate complex problems to higher management or specialised teams as necessary.
- Documentation and Reporting: Develop and maintain detailed documentation for support processes, system configurations, and maintenance schedules. Generate regular reports on support metrics, system performance, and maintenance activities in accordance with contracts held with clients. Provide insights and recommendations based on data.
- Stakeholder Engagement: Attend stakeholder meetings as the company support. Liaise with stakeholders to understand system requirements and ensure alignment with organisational goals. Communicate effectively with technical and non-technical teams to provide updates and gather feedback.
Key Requirements:
- BTEC HNC or higher in a relevant field (e.g., Electrical Engineering, Information Technology, or related discipline).
- Proven experience in a support or maintenance coordination role.
- Strong technical aptitude with familiarity in systems/applications maintenance, electrical engineering, IT support, or similar domains.
- Excellent organisational and time management skills.
- Proficiency in using support ticketing systems and project management tools.
- Exceptional communication skills, both verbal and written.
- Experience in supplier management and contract negotiation.
- Ideally experience with electrical substations and/or distribution.
- Background in data analysis and reporting.
The Package: £55,000 - £65,000 per annum depending on experience. Office based role, however some hybrid working is possible. Holidays: 25 + English bank holidays. Annual bonus potential. Pension. Death in Service. Additional benefits.
Application Support Manager in Gateshead employer: Baltic Recruitment Services Ltd
Contact Detail:
Baltic Recruitment Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Manager in Gateshead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Application Support Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their software and hardware systems, and think about how your skills can help improve their support processes. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves troubleshooting and coordinating with teams, be ready to discuss past experiences where you've successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Application Support Manager in Gateshead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Manager role. Highlight your relevant experience in support coordination and technical expertise, as well as any specific skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your problem-solving skills and how you can contribute to maintaining service levels and resolving issues effectively.
Showcase Your Communication Skills: Since this role involves liaising with various teams and stakeholders, make sure to demonstrate your exceptional communication skills in your application. Use clear and concise language to convey your ideas and experiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Baltic Recruitment Services Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to systems and applications maintenance. Be ready to discuss specific tools and technologies you've used in previous roles, especially those relevant to electrical engineering or IT support.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved issues in the past. Think about times when you triaged support tickets or collaborated with teams to tackle complex problems. This will demonstrate your proactive approach and ability to handle pressure.
✨Master the Art of Communication
Since you'll be liaising with both technical and non-technical teams, practice explaining complex concepts in simple terms. Highlight your experience in stakeholder engagement and how you've effectively communicated updates or gathered feedback in previous roles.
✨Bring Data to the Table
Be ready to discuss how you've used data analysis to improve support processes or system performance. Prepare to share insights from reports you've generated and how they influenced decision-making or led to better service levels.
